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[New] LOST PETS/ITEMS FROM INVENTORY!!! (Report here)
Ambitious Crackapult * Member Since 2013-02-17
posté July 08, 2014, 14:09:36 | #461
I want to test are there any ankama member reads here, if they read, probably they will delete this.

"Ankama is a thief who steals their players items after take their money for many months, and they cant fix anything they broke because iops cant understand things about pc."

Note: I wrote it for a test, they are not what i think, i think worse things.


Overweighted Chafer * Member Since 2011-06-25
posté July 11, 2014, 18:42:42 | #462

Quote (AndersonMenezes @ 30 June 2014 06:02) *
What I can say?

Create in same day, one in English another in Portuguese. That showing is 1 month ago the last activity is cause i asked for some answer and they didn't, no answer on both.



Quote (AndersonMenezes @ 30 June 2014 06:02) *
What I can say?

Create in same day, one in English another in Portuguese. That showing is 1 month ago the last activity is cause i asked for some answer and they didn't, no answer on both.
+2 days more adding to the 'no answer' stat. Can someone help me please? Is 2 months lost of my life.
+11 days, no support. Someone can rly help me? My pets and items are gone, i payed for my tofu, ogrines, and that ogrines i bought with real money from u Ankama, so do something!


Ugly Gobball * Member Since 2013-12-25
posté July 12, 2014, 11:04:03 | #463
11 day most of us have been waiting 10 weeks plus for our pets and stuff to be returned and hit a brick wall .no answers or replys for weeks now.


Happy Miliboowolf * Member Since 2013-02-11
posté July 12, 2014, 17:38:07 | #464
Character name: Master Guard
Date and time: 12th of July 2014 around 11:25 UTC -05:00
Map: Almanax
Server: Remington

Bug description: I lost 4 pets (Blibli, bow meow, CLAWBOT GOD DAMN IT, schnek), 7 deco haven gems + many stuffed toys and events decorations, 1 garden haven gem + 20 pumpkins planted, 1 crafting haven gem, 1 market haven gem, entire Rampart Set, J.A.R.N.O., Royalty Crown, around 801,000 kamas, a level 81 AP earth mace that I don't remember the name of, a Milkar chest plate, and probably other stuff too.
Reproducibility process: Well I logged on and there was no stuff, then a guildie told me that there was a crash/reboot 5 minutes before I logged so I guess you did something. C:

Screenshots:



Ticket ID: Why would I send a ticket first of all? Nobody to answer..
Issue Type: Lost crapload of items, probably due to a crash


This post has been edited by Trolololo4 - July 12, 2014, 17:38:20.
Overweighted Chafer * Member Since 2011-06-25
posté July 17, 2014, 07:46:32 | #465

Quote (AndersonMenezes @ 11 July 2014 18:42) *

Quote (AndersonMenezes @ 30 June 2014 06:02) *
What I can say?

Create in same day, one in English another in Portuguese. That showing is 1 month ago the last activity is cause i asked for some answer and they didn't, no answer on both.



Quote (AndersonMenezes @ 30 June 2014 06:02) *
What I can say?

Create in same day, one in English another in Portuguese. That showing is 1 month ago the last activity is cause i asked for some answer and they didn't, no answer on both.
+2 days more adding to the 'no answer' stat. Can someone help me please? Is 2 months lost of my life.
+11 days, no support. Someone can rly help me? My pets and items are gone, i payed for my tofu, ogrines, and that ogrines i bought with real money from u Ankama, so do something!
69 and 70 days, someone can help me? should i create another ticket? sent ankabox msg to Sabi no answers, any help please?


Ambitious Crackapult * Member Since 2013-02-17
posté July 21, 2014, 15:35:00 | #466
79 days


Overweighted Chafer * Member Since 2011-06-25
posté July 24, 2014, 00:40:07 | #467
They looked my ticket, but keep on silence. almost 80 days here... without answers without items...
 


Ugly Gobball * Member Since 2013-08-22
posté July 24, 2014, 21:51:34 | #468
That's exactly what I did? My problem will have no solution? I want to know the meaning of it ankama.


 


Narcissistic Larva * Member Since 2012-03-31
posté July 25, 2014, 05:51:27 | #469
Well damn. I lost everything in my haven bag! My 2 Garden Haven Gems, 4 Merch Gems, 4 Deco Gems, all of my haven bag's furniture, and all of the stuff I planted! I was happy when I saw I had free stuffs, but now... this just soured my day....

Ack. I totally derped. XD

Found my items on my second character.... False alarm!


Ugly Gobball * Member Since 2013-12-25
posté July 30, 2014, 11:24:14 | #470
Still waiting and with out pets.how long are we to wait without even a reply


Overweighted Chafer * Member Since 2011-06-25
posté July 30, 2014, 20:44:08 | #471
The "Beta" Premium Mode Era did finish, 27 july pasted 3 days ago, so... will we have our items back @Sabi? Can u help us, it's a bug that count 3 months, the devs did fix it, but didn't give our things back, it's so bad to company have a lack of support, u keep saying 'be patience we are doing upgrades on support service' but we didn't have support till this moment, doesn't see true when u say are going to be better and 3 motnhs pass over our faces and noone changes... Can u definilly help us? Active and proper please? Can u call someone higher?

Do soemthing please, help us cause this situation isn't fair to anyone, we keep asking help and u guys just say 'time time time', 3 months is enough to check the logs, see the items and give us back what we did lose, i did post the ticket, send the number to u, here on forum, on ankama box, posted a list of items, where were it, i even did stop to play the game for 2~3 weeks when bug caughted me, cause i wanted to u guys see a clean log, and see what was the last action the accounts did...

AGAIN, help us please, i'm sure we deserve any help. ANY, even the small one, cause is better then nothing


Lazy Bow Meow * Member Since 2011-12-03
posté August 05, 2014, 23:35:59 | #472
Character name: Manivela
Date : 05.08.2014
Server: Remington

Bug description: My Clawbot pet disappeared from inventory


Screenshots: Dont have, How can I know game will destroy my pets and I must take screenshots of my pets?

My lost pet: -Clawbot


Ticket ID: 1141581
Issue Type: Losing Clawbot pet from inventory


Overweighted Chafer * Member Since 2011-06-25
posté August 12, 2014, 17:17:50 | #473

Quote (AndersonMenezes @ 24 July 2014 00:40) *
They looked my ticket, but keep on silence. almost 80 days here... without answers without items...
Please, any help? Any support service?


Grizzled Dandelion * Member Since 2012-08-29
posté August 17, 2014, 03:07:39 | #474
Still nothing here, except they set one of my tickets to solved. It's not solved I've still not had my pets/items returned.


#1094100

#1071181


Ugly Gobball * Member Since 2013-12-25
posté September 03, 2014, 19:20:56 | #475
Still waiting


Ugly Gobball * Member Since 2013-08-26
posté September 09, 2014, 19:12:45 | #476
My pets and itens lost toooooooo


Overweighted Chafer * Member Since 2011-06-25
posté September 09, 2014, 21:22:17 | #477

Quote (AndersonMenezes @ 12 August 2014 17:17) *

Quote (AndersonMenezes @ 24 July 2014 00:40) *
They looked my ticket, but keep on silence. almost 80 days here... without answers without items...
Please, any help? Any support service?
Still waiting from 5th May...


Ugly Gobball * Member Since 2013-12-25
posté September 21, 2014, 14:34:22 | #478
So fed up wait with no answers to this problem


Grizzled Dandelion * Member Since 2012-08-29
posté September 21, 2014, 15:56:20 | #479
To those of you who are waiting for their items/pets back from the major bug from the 5TH MAY don't expect to get your items back. This is what i got.


Quote
After an in-depth investigation, we regret to inform you that since the items were lost for over more than 30 days, we cannot restore the items to your account.We sincerely apologize for this inconvenience.

1 months sub as compensation.


Ugly Gobball * Member Since 2013-12-25
posté October 12, 2014, 15:52:52 | #480
still no reply from may the help is a joke