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[New] LOST PETS/ITEMS FROM INVENTORY!!! (Report here)
Narcissistic Larva * Member Since 2013-10-25
posté May 06, 2014, 20:19:26 | #121

Quote (Sabi @ 06 May 2014 19:56) *
Hey guys,

I need your help to help me pinpoint better this disconnection time from the servers that some of you have reported as a"reset".

Could you possibly share with me if any of you have been disconnected: which server, at what time and date, and if you received any error message.

Thank you so much in advance.
The last time I played day 03, fought whispers, and became only enter the game day 05.
When I looked at my inventory, was out of the items.
Here a list of miss items:
Macawcker Bow Meow x2 Gemlin Tamed Abomination Snoofle Young Wild Sow Wodent x2
Whispered Breastplate Phosphorescent Amulet EcactettesMiner Helmet


Overweighted Chafer * Member Since 2011-06-25
posté May 06, 2014, 20:25:25 | #122
I don't understand why ppl keep loggin on the server, just to lose more and more items and pets, if they can't say if we will get our things back, ppl like to lose what have just to play the game at this way?


Featherless Piwi * Member Since 2013-10-26
posté May 06, 2014, 20:29:38 | #123
Played with friends last night, post-Excarnus almost an entire 23-slot bag was vacated. This includes 8 pets, 12 stacks of pet diets plus 5 stacks of herbs.

In addition my second account's toon lost 3 pets and 5 stacks of pet diets.

Amend as required. Not fun.

Bazang/Ahoh - Remington


Lazy Bow Meow * Member Since 2013-11-26
posté May 06, 2014, 20:38:30 | #124
Yesterday 10 pets disappear from my inventory along with all the 'goodys' from my first vampada !
It seems that the issue occur after excarnus and before black crow coz the only item I have in my bag is a black feather !!!

Thanks for the fast fix/reply

Tsak
Remington


Overweighted Chafer * Member Since 2011-06-25
posté May 06, 2014, 20:45:56 | #125
Bugfull is falling apart, maybe an ogrest chaos is backing?


Bellaphone Lover * Member Since 2012-01-19
posté May 06, 2014, 21:34:02 | #126
Now this is the story all about how
My bags got flipped, turned inside out
And I'd like to take a minute just sit right there
I'll tell you how all your items might just suddenly disappear

In west Fungopole fighting my way
Killing Blackspores is where I spent most of my day
With Lumino and Skale, leveling all cool
And farming some Mushmantle outside like a tool
When a couple of guys who were up to some fun
Wanted my main for couple group runs
I got in one little fight and my pets got scared
And said I'm taking your items and getting the fuck outta here

I begged and pleaded with support today
But they responded in french and sent me on my way
Told the forum whats missing and gave up with my ticket
I logged out out character and said well fuck it

First day, yo this is bad,
I can't log in anymore which is sad
Is this what the people on the forum livin' like
talking about another rollback strike??

I whistled for a mod and when she came near the
Golden plate said "Community Manager"
If anything I could say that this bug wasn't rare
But I thought now forget it, yo home to fresh air

I pulled off my headphones and called my pet traitor
And I yelled to the computer, yo Holmes smell ya later
Looked outside I was finally back
To sit in the sun and wait for my returning Quaquack


But seriously... give me my Quaquack and Snoofle back please!  


This post has been edited by GreenEmerald - May 06, 2014, 21:35:55.
Ambitious Crackapult * Member Since 2013-02-17
posté May 06, 2014, 21:40:20 | #127
Oh GreenEmerald, nice song!  


Narcissistic Larva * Member Since 2013-08-03
posté May 06, 2014, 22:21:51 | #128
Thanks GreenEmerald that song cheered me up abit .


Lazy Bow Meow * Member Since 2011-04-01
posté May 06, 2014, 23:08:08 | #129
I lost my scarafly, snoofle and tofu.


Narcissistic Larva * Member Since 2014-04-28
posté May 06, 2014, 23:36:39 | #130

Quote (AndersonMenezes @ 06 May 2014 20:25) *
I don't understand why ppl keep loggin on the server, just to lose more and more items and pets, if they can't say if we will get our things back, ppl like to lose what have just to play the game at this way?

I don't know why other people log on and play with this bug being live, but i can tell why I play.

I play for the same reason I paid the subscription - I like the game. I pay for subscription and it's a waste to simply sit in the corner hiding because of the risk to lose items. l If I lose my items due to this bug and they can't get them back so be it. I'll simply file for a refund for membership due to faulty service and quit the game.

A bit contradictory, but it's better than waiting until they fix the bug. Either way the items should be returned when the bug is fixed. At least I'll enjoy the game more than people who are afraid to login.

Also, I am pretty sure I lost my pet when I logged out (not when disconnected). Just saying if you choose to play try not to log too much.


Ugly Gobball * Member Since 2014-01-14
posté May 06, 2014, 23:40:17 | #131
Ticket ID: 1070728
Character name: Crookie
Date and time: 06.05.2014 Around 07:00 Remington Server Time
Map: Amakna Outpost
Server: Remington

Bug description: My pet on the character and pets + its food from the bag disappeared
Reproducibility process: No idea

Detailed:

1. Yesterday (05.05.14) everything was ok, but i was worried of reading topics about bugs with haven bags and disappearing pets. So i screenshotted everything before 1-2 hours before going to sleep yesterday (screens were done about 22:00 remington time on 05.05.14) (two screenshots are enclosed into the ticket).
2. I visited only Undieworld and Amakna Zeppelantern dungeon that day (+Amakna Outpost – I always start and finish the day there).
3. I went to sleep @ 23:45 Remington servertime, everything seemed fine.
4. I woke up and logged in @ 07:00 06.05.14 Remington server time. And i've noticed the absence of Baby Schnek, two Tamed abominations and 26 ghostoplasm (which was located after the pets in the very end of the bag).
5. As someone mentioned, the bug possibly made all the slots after the pet become empty. And that probably was my case too, thankfully I had abominations in the end of the bag.
6. My scaraleaf on the Astrub Knight sidekick didn't disappear (though I didn't touch it).
7. I haven't placed any pet in the character's pet slot since that, nor have I tried to refill the spots of the lost Abominations and ghostoplasm (if that can help).


This post has been edited by zich0k - May 06, 2014, 23:40:38.
Featherless Piwi * Member Since 2013-07-17
posté May 06, 2014, 23:51:08 | #132
Character Name: Mat Calls
Date: 06/05/2014 - now

Sever: Remmington

Bug Description:
I've now been affected by this bug

I've lost my level 50 Krakotte, 3 wodents, level 36 Macawaker and moofly.
But for some reason the gemlin that was in the same bag slot is still there. WHY?!?! Why couldn't my gemlin go and the others stay. Oh well I'll just get some more I levelled them once I can do it again. Also my pets left with their food guess I didn't feed them enough.

(p.s. I vote NO to rollback. 1. It's been too long since bug started and people will lose progress they've done. 2. I don't want to lose my empelol cloak 3. I completed collecting items for respec quest )

My ticket: 1072591 


This post has been edited by ProphecysRager - May 09, 2014, 17:36:57.
Reason for edit : Updating and correcting
Short Strich * Member Since 2012-02-07
posté May 07, 2014, 00:40:45 | #133
Hi there, my girlfriend and me lost these itens yesterday, please try to help us =/


Character: Naftalina
Map: Almanax's zaap
Server: Regminton
Item lost: Tofu50, snoofle50, bowmeow17, and all resorces of my first bag
Time: 05/05/2014 2:35(paris time)
Ticket: 1070088 ( i sent all prints )



___________________________________________________________________________




Character: Kendrah
Map: Reset room
Server: Regminton
Item lost: Tofu50, snnoofle50 DP helmet, and all resources of my first bag
Time: 05/05/2014 2:30(paris time)
Ticket: 1070076 (i sent all prints)


Short Strich * Member Since 2012-02-07
posté May 07, 2014, 01:33:06 | #134
Character name: Rapunzel
Date and time: 06/07.05.2014 Around 01.00 with Remington Server Time
Map: Brakmar Oupost
Server: Remington

Bug description: I have lost Ponktius Helmet (with double runes 5%dmg), cra emblem, Seal of Rage (with rune 5%dmg), Snoofle pet lvl.50, Bloodthirsty. Tamed Abomination pet lvl.50, Zo Zwombitt Mask and maybe other? I can't remember all my inventory.

Reproducibility process:
Yesterday i have equip my miner set so my Ponktius Helmet (with double runes 5%dmg), cra emblem and Seal of Rage (with rune 5%dmg) come back in inventory. Today, my hat, emblem and ring is disappear, also my snoofle pet lvl.50 equipped. Disappear Bloodthirsty, Tamed Abomination pet lvl.50, Zo Zwombitt Mask too, and maybe other? I can't remember all my inventory.
Yesterday and today, my client crash many times when i try log in.


Screenshots: /

Ticket ID: #1070784
Issue Type: Losing pet, emblem and equip from inventory


This post has been edited by Tuolach - May 07, 2014, 09:50:30.
Featherless Piwi * Member Since 2014-04-10
posté May 07, 2014, 04:42:48 | #135
Character name: Kendi
Date and time: May 06, 2014 i dont remmeber hour, maybe at morning :/
Server: Remington

i lost snow bow meow lv50 and shnek lv1


Lazy Bow Meow * Member Since 2014-04-05
posté May 07, 2014, 11:52:31 | #136
Waaaaaaait a second, what about the people that have NOT been affected yet? A rollback isn't exactly a splendid thing for some people. A rollback will cause people to lose items they got in the past couple of days. I know what happened is bad, but don't make your problem other people's problem.

Just my two cents, I may still lose stuff in the coming days . Fact of the story is, don't be selfish. Yeah you lost your stuff, but a roll back will cause people to lose their stuff they got these past few days.


Narcissistic Larva * Member Since 2013-08-03
posté May 07, 2014, 12:08:51 | #137
I have submitted my support ticket .

Ticket ID: #1070973
 


Short Strich * Member Since 2012-08-25
posté May 07, 2014, 12:36:10 | #138
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This post has been edited by AlaHeart - May 07, 2014, 12:44:44.
Reason for edit : posted on my partners account
Grizzled Dandelion * Member Since 2012-08-29
posté May 07, 2014, 12:45:50 | #139

Quote (daeghun @ 07 May 2014 11:52) *
Waaaaaaait a second, what about the people that have NOT been affected yet? A rollback isn't exactly a splendid thing for some people. A rollback will cause people to lose items they got in the past couple of days. I know what happened is bad, but don't make your problem other people's problem.

Just my two cents, I may still lose stuff in the coming days . Fact of the story is, don't be selfish. Yeah you lost your stuff, but a roll back will cause people to lose their stuff they got these past few days.
Either way people are going to lose things, some people have lost Seal of Companionship and other very rare items some people would have dropped rare items too, with the response time of Ankama being abismal it's beginning to look like all of us will be effected by the bug before they do anything.

I'd think if they can't get the items back after finding the issue and fixing it, they will weigh up the odds, how many people have been effected and how badly, after 4 days now I think it is unlikely they go for a server wide rollback.

Since we're all left in the dark and just told 'thanks for being patient' without any effort to contain the issue we're just left to speculate, it's very concerning that they don't seem to know what to do in these circumstances.

Any normal company would have closed the server for investigation and plowed their resources into fixing it, finally refunding people the days of sub lost and maybe some prezzies to say sorry, sadly Ankama are anything but normal


Ugly Gobball * Member Since 2013-08-26
posté May 07, 2014, 13:23:23 | #140
Ankama, Where is plausible answer?? this insult and pay for it? you need time a long? last bug, you have closed the server and resolve in hours ..