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Video: How to use the Ankama Support Site?
Community Manager * Member Since 2013-07-08
posté March 28, 2014, 16:12:43 | #1
Video: How to use the Ankama Support Site? A new support website means learning new habits and adapting to change. The Support team would like to help you out, save some of your time, and simplify your life with a video tutorial!

The new site offers several advantages: it is better organized, more practical, and offers more in-depth information. Many of you have expressed your appreciation for this change, but there are also some lingering questions.
 
To help bring everyone up to speed, we’ve created this video tutorial. It will explain how to efficiently navigate the site’s FAQs, how to quickly create a support account, how to send a ticket, and how to view the responses you receive from the support team.
 
With this brief tutorial, you’ll have the key to unlock the best features of the new Support site!


Ugly Gobball * Member Since 2013-03-30
posté March 28, 2014, 17:43:54 | #2
Ankama, I love you guys, but I'm waiting for 10 days on a response for my ticket.

Or maybe you guys are really busy. I just hope to get a response real soon.

Ticket: 1036261
Date March 18, 2014

Sorry If I'm annoying, I just want your guys's attention.


This post has been edited by Toastman7 - March 28, 2014, 17:48:40.
Narcissistic Larva * Member Since 2010-09-06
posté March 28, 2014, 18:07:11 | #3
If it's about a bug, do not expect any response, I sent tickets that have not recived response after months. I guess they just do not answer to bug tickets (I hope they read them anyway).

On the other hand i have to say i used the old support site about an account issue and the communication was fast.


Ambitious Crackapult * Member Since 2013-02-17
posté March 28, 2014, 18:37:28 | #4
We need one more video, how to fix all bugs and keep people away from support site.  


Tofurby on Diet * Member Since 2014-01-10
posté March 29, 2014, 00:14:24 | #5
I wish I could see the "How Ankama uses the Ankama Support Site".
Just so I could get a better idea of what process they use to respond to and resolve tickets we send in.
We have done our parts, now those at Ankama Support need to do theirs.

(The worst/best thing about the new support system is you can see how long its been since you've submitted a ticket and whether you've received a response- so now players know exactly how long they've been ignored.)


This post has been edited by berryscary - March 29, 2014, 00:14:57.
Ugly Gobball * Member Since 2013-03-30
posté April 02, 2014, 01:17:23 | #6
My problem is solved, thank Ankama!