Incorrect login detailsYour account has been bannedYour account is lockedYour account has been deletedYou have reached the limit of authorised attemptsYour account name has been blacklistedThis Ankama account is protected by the Authenticator. 1. Open the Authenticator application. 2. Select your account. 3. Select ''Unlock''. 4. You will have 30 seconds to retype your account information.