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How to report a bug?
Community Manager * Member Since 2013-07-08
posté October 30, 2013, 17:47:21 | #1
How to report a bug? As we are very excited to have this new opportunity to help track down bugs using the Beta server, we wanted to make sure to remind you of this bug report process that should help all of us making sure that everything gets reported appropriately.

So, how do I report a bug?


A golden rule: one bug per thread and one thread per bug! This makes everything easier for us to process.

In order to make it clearer and more efficient, we ask you to use the following structure when reporting a bug.

Thread title: Must be clear, short and summarize the bug in a few words. If linked to a specific spell, state the exact name of the spell. If linked to a class, state the name of the class, etc…

Character name: Name of the character that experienced the issue
Ankama display name: The one that can be seen on the forums (the character that experienced the bug must be on this account).

Date and time: The more precise, the easier for us it will be to track down the bug.
Map: Where the issue was experienced. This can be useful for us with blocking bugs as environment or specific monsters can be involved.

Bug description: Please make it short, precise and constructive.
Reproducibility process: Explain the steps to follow to reproduce the bug.


Here is a template you can use for your bug reports:

Character name:
Ankama display name:

Date and time:
Map:

Bug description:
Reproducibility:



Thank you all for your help!