People basically told me to shut up and stop complaining.
I really feel for you in this situation, but as a person that has complained about this (I mined up like 6k ores and got 17 rares and one harvest of the rares gave me 7 ores because I had on 5 pieces of mining gear....) I just don't think they care/will listen/we will just be told everything is 'working fine' or we will be told by other players to not complain. :'c
I agree about the refining to achieve rares though... I mean, we can refine cotton to get spun cotton... why can't we refine other things to get the rares. I wouldn't even mind refining 5 or even 10 to get 1 rare .... but I would like to get the rares at least some kind of logical equivalent...
good luck :c