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Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|754 / 42205||October 20, 2016, 05:52:59 By : ravensknight|
[Shop] Payment Options Update Thread
By : [Sabi] - February 07, 2014, 04:13:03
Hi everyone, As payment options always are bound to evolve and change. Some may go and some may be added based on what is felt the best for our communities to use. Therefore I have decided to create this thread to keep you updated on these payment options. Please note that if you are experiencing any payment issues, while you can still share them on this forum, it is preferred to cont...
The : 2014-02-07 04:13:03
|120 / 14177||October 12, 2016, 15:34:58 By : FinroyThePuppeteer|
|0 / 481||July 11, 2016, 17:52:24 By : [Sabi]|
How to retrieve and share with Support your Game Logs
By : [Flatops] - December 28, 2015, 04:11:15
To share with us your game logs, please follow the following steps: 1) Record your gamelogs via the Report A Bug button. [*]It is located on the upper left corner of your game window. You can also see this button in-game after logging in. 2) To retrieve your gamelogs [*]Open the Updater[*]Press ESC to open your options[*]Click on the Actions (left bottom corner)[*]Click on Op...
The : 2015-12-28 04:11:15
|0 / 438||December 28, 2015, 04:11:15 By : [Flatops]|
Mac OS X Yosemite (10.10.x) - Issues with the version of your Java
By : [Flatops] - December 28, 2015, 02:59:30
Following the recent Mac OS update to the version of OS 10.10.x, it is possible that you might encounter an error with Java. By downloading this Mac update, Java 8 is automatically installed. Java 8 is not compatible with Wakfu currently. We encourage you to install Java version 6, which is compliant with Wakfu. Our development teams are currently working on establishing compatibility w...
The : 2015-12-28 02:59:30
|0 / 551||December 28, 2015, 02:59:30 By : [Flatops]|
[Support] WAKFU did not shutdown correctly.
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
|4 / 2499||October 02, 2015, 19:44:41 By : spuba|
Identifying the cause of Latency
By : [Sabi] - September 23, 2015, 15:58:06
From the point of view of a troubled player, any latency issue is probably identical to another. In reality, each case can be unique. We believe that a small simplified explanation on the different problems that can cause latency is the best way to enable you to provide us with the essential information to identify the problem in order to fix it as quickly as possible. The aim of course is that...
The : 2015-09-23 15:58:06
|0 / 1172||September 23, 2015, 15:58:06 By : [Sabi]|
[Policy] Items Trade Dropping
By : [Flatops] - April 24, 2015, 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
|0 / 874||April 24, 2015, 06:29:15 By : [Flatops]|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 5968||September 03, 2014, 02:03:53 By : [Sabi]|
|5 / 1713||April 02, 2014, 01:17:23 By : Toastman7|
Bought starter pack, didn't get sub
By : ravensknight - Today - 04:58:00
Ticket number: 1751975 I bought a starter pack to use the hero service and booster pack at the same time. It's been 3 days since I purchased the starter pack and I've yet to get the Subscription, but I got everything else. So now I have my hero service running out of time while I still don't have the 30 day booster pack, and the 3 day booster pack I bought using ogrines from the starter p...
The : 2016-10-23 04:58:00
|0 / 14||Today - 04:58:00 By : ravensknight|
|2 / 45||Today - 00:31:06 By : Miichaelle|
|0 / 41||October 21, 2016, 11:41:50 By : helper321|
|5 / 296||October 21, 2016, 09:36:02 By : [Flatops]|
How to improve performance?
By : Vandroiy - October 19, 2016, 03:59:36
Does anyone knows how to improve game performance? I already tried lowering to the lowest the settings, but it feels like its something else because I really can play heavier games than Wakfu without problems, but WAKFU runs slow and really hate that, so annoying. Please, if anybody can give a TIP, I'm really liking the game. Also, where can I sell my loot? xD EDIT: I'm playing thought St...
The : 2016-10-19 03:59:36
|5 / 142||October 21, 2016, 06:26:45 By : iluvcheat|
Haven World bug: non-clickable decorations and fences
By : Wolfiur - October 20, 2016, 20:08:01
Hello, with my guild we decided couple days ago to redecorate our haven world, yet there seems to be ...
The : 2016-10-20 20:08:01
|0 / 26||October 20, 2016, 20:08:01 By : Wolfiur|
[STEAM] Linking a Steam account with an ANKAMA account
By : Karrq - October 05, 2014, 18:13:55
Hello, i started playing wakfu via Steam but when i started noticing problems with connecting to th ...
The : 2014-10-05 18:13:55
|9 / 6493||October 20, 2016, 07:15:02 By : ELLAxXxLovexXxLETLET|
[PHAERIS] Migration FAQ
By : Monstro5 - April 15, 2015, 10:47:03
Hi everyone, Due to the recent migration of the Phaeris server, we wanted to make sure to assist all the Phaeris players and provide them with more information regarding handling the migration of their accounts and troubleshooting any arising issues. Please note that the following information also includes Steam support: I connect with an Ankama login – password [*]Your account will not ...
The : 2015-04-15 10:47:03
|180 / 20975||October 20, 2016, 03:03:02 By : Seiji-San|
|8 / 169||October 19, 2016, 11:55:31 By : Yashinojun|
Quests not popping up.
By : Vijit - October 18, 2016, 18:39:33
So me and a friend recently tried playing this game together and he doesn't receive quests forcing him to restart... Does anyone know a solution for this? Just trying to enjoy this game but we can't because quests stop popping up. Example is being Chaos of Seeds and then Ogrest's Cult quest. We can't progress and we have tried relogging and canceling missions but nothing has worked so far. I'm hop...
The : 2016-10-18 18:39:33
|0 / 28||October 18, 2016, 18:39:33 By : Vijit|
|0 / 35||October 18, 2016, 11:21:42 By : silontong|
Infinite connection loop (can't log into Nox)
By : Yashinojun - October 17, 2016, 01:44:24
stuck in a connection loop (right before select a character screen) I Just recently purchased a heroes and booster bundle for 30 days and attempted to open the free box you recive with the bundle and my game froze for a long time. I decided to restart my game but it would not let me connect no matter what i tried. I would log out of steam completely and close all open and related processes then i would log back into steam, boot up Wakfu, and click play. from there...
The : 2016-10-17 01:44:24
|0 / 52||October 17, 2016, 01:44:24 By : Yashinojun|
|2 / 253||October 15, 2016, 18:13:24 By : Kolimanien|
|0 / 34||October 15, 2016, 09:12:34 By : mommykarlene|
|2 / 58||October 15, 2016, 00:44:03 By : Saskura|
|0 / 39||October 14, 2016, 21:55:51 By : Kikuihimonji|
|1 / 45||October 14, 2016, 20:07:09 By : Enceladon|
|3 / 89||October 14, 2016, 04:02:30 By : Envitous|
Anyone else having trouble connecting to remington ?
By : naniru-shield - October 13, 2016, 20:21:21
I can login just fine but when I try to connect to remington i just get the message A connection to ...
The : 2016-10-13 20:21:21
|3 / 70||October 13, 2016, 22:02:41 By : [Sabi]|
|0 / 44||October 13, 2016, 21:38:27 By : Jap123|