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Check our FAQ page to keep yourself updated and find the answers to your questions: Click Here.
Today (Thursday April 16th 2015) we had an exceptional maintenance at @ 2 PM GMT / 9 AM EST / 6 AM PST, in order to resolve the community restriction issues for the Phaeris players, for server status: Click Here.
A new Phaeris forum section has been added to the forums, please make sure to relog your account on the website in order to be able to see/use it, and welcome home to the Phaeris players! A migration FAQ and troubleshooting thread was created: here.
Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
[PHAERIS] Migration FAQ
By : [Sabi] - April 15, 2015, 10:47:03
Hi everyone, Due to the recent migration of the Phaeris server, we wanted to make sure to assist all the Phaeris players and provide them with more information regarding handling the migration of their accounts and troubleshooting any arising issues. Please note that the following information also includes Steam support: I connect with an Ankama login – password [*]Your account will not ...
The : 2015-04-15 10:47:03
|116 / 3090||Today - 09:07:21 By : Vievy|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|554 / 20737||Today - 02:00:04 By : Carrollz|
[Policy] Items Trade Dropping
By : [Flatops] - Yesterday - 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
|0 / 38||Yesterday - 06:29:15 By : [Flatops]|
[Support] WAKFU did not shutdown correctly.
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
|1 / 250||April 11, 2015, 15:38:44 By : marinesman|
[Report Here] Client Freezing Issues
By : [Sabi] - August 19, 2014, 06:32:59
Hi everyone, As we have been made aware of a few client freezing issue and as we would like to continue to bring improvements to the performance of the game, we would like to invite you to report in this thread any game client freezing issues that you have encountered with the game. In order to properly help us identify and resolve these, please use the following report template: [*]Clie...
The : 2014-08-19 06:32:59
|22 / 3135||April 07, 2015, 08:36:07 By : FinroyThePuppeteer|
|2 / 1005||February 23, 2015, 13:39:36 By : mariachiaragoretti|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 3119||September 03, 2014, 02:03:53 By : [Sabi]|
|5 / 628||April 02, 2014, 01:17:23 By : Toastman7|
There isn't any rule about running multiple clients and characters alone, is there?
By : Deliphin11 - Today - 02:34:25
I'm considering maybe playing 2 characters at once, when my friends are offline, and I just want to ...
The : 2015-04-25 02:34:25
|4 / 72||Today - 05:44:52 By : Shadow-Frost|
|5 / 128||Yesterday - 19:21:31 By : ennieeee|
|1 / 76||Yesterday - 06:52:54 By : [Flatops]|
|1 / 73||Yesterday - 05:45:34 By : [Flatops]|
|29 / 156||Yesterday - 05:40:43 By : [Flatops]|
|3 / 179||Yesterday - 04:51:13 By : [Flatops]|
|27 / 1313||April 23, 2015, 10:16:52 By : JICag|
|2 / 148||April 23, 2015, 09:07:49 By : [Flatops]|
Can't log in through steam, stuck at "Connecting screen"
By : bbirdzeronine - April 17, 2015, 20:27:05
Hello. I have been trying to log in using my steam client since 10/04 and no success, I've opened ...
The : 2015-04-17 20:27:05
|6 / 208||April 23, 2015, 08:38:18 By : [Flatops]|
a connection to the server could not be established
By : Taloz - April 14, 2015, 15:23:47
Can log into forum now, but cant log into game. do we continue using the Asia client or do i have ...
The : 2015-04-14 15:23:47
|45 / 1180||April 22, 2015, 12:36:55 By : [Flatops]|
Lost Wakfu Asia Account's password before migrated to return to Europe
By : Keli-Liesin - April 22, 2015, 12:09:57
Hi . My name is Jay. I have an other account in Phaeris sv. But i forgot my password for transf ...
The : 2015-04-22 12:09:57
|2 / 53||April 22, 2015, 12:27:04 By : Keli-Liesin|
|1 / 61||April 22, 2015, 05:54:22 By : [Flatops]|
By : LorelioT - April 21, 2015, 00:00:10
Problems with connection! I can't connect no matter what i do, i saw all the forums and nothing looks like my issue...Please help!! I have even reinstalled the game countless times. The thing that is happening is, i put my log and password and click to log, sometimes show the servers, sometimes is breaks before. But always it get bugged or something, i don't know what happens, but it stays like that until it shut by in...
The : 2015-04-21 00:00:10
|3 / 133||April 22, 2015, 05:50:50 By : [Flatops]|
|2 / 78||April 21, 2015, 11:34:19 By : -Belis-|
|2 / 79||April 21, 2015, 09:14:19 By : SplingSplingSpling|
HELP ME PLZ!!! can't log on NOX
By : pinkmoonbee - April 20, 2015, 03:02:51
170 Osa in NOX. Haven't played since Thursday night. Just tried to log on, error message shows this server is not available in your community. Please select a server more appropriate to your region I live in North NJ, always played on NOX. Please help me figure out whats going on, I'm completely freaking out right now Thanks...
The : 2015-04-20 03:02:51
|7 / 190||April 21, 2015, 07:53:33 By : [Flatops]|
My remington steam account was full wiped
By : JICag - April 17, 2015, 14:40:22
Great job I dont even have a word. I just log in today via steam and wakfu ask me to create new login name and wow i have fresh empty accaunt. No character, no Ogrine, no premium, no my personal data, just new fresh acc. I can't even start topic from it. Can u tell me what is this? What wrong with this game and ur company? I have 6 year old eve online character and i dont lose even 1 isk from him for all th...
The : 2015-04-17 14:40:22
|15 / 465||April 21, 2015, 07:52:25 By : [Flatops]|
Game running on a black/invisible screen
By : PoneLoko - April 21, 2015, 01:44:54
I'm getting a bug after a recent update. The game loads successfully, but nothing appears on the screen. I can see that the game is actually running because the cursor changes when I pass over something (I can log on, select a server, a character, can even start a fight with a monster, but without seeing nothing). Usually I get this fixed by changing resolution to 1024x768, but it isn't work...
The : 2015-04-21 01:44:54
|1 / 50||April 21, 2015, 07:44:52 By : [Flatops]|
|1 / 97||April 20, 2015, 12:13:56 By : [Flatops]|
Old linked frag cant be joined with new linked frag after migration
By : 7Sins-APEC - April 17, 2015, 14:12:45
bug Dear ankama, I wanna report some bug after migration, I have old linked lucloak fragment in my bag and after migration i cant join my old linked fragment with new linked fragment. old transmute item cant be joined with new transmute item from dungeon too. i hope you will fix it.. ticket #1338686...
The : 2015-04-17 14:12:45
|1 / 102||April 20, 2015, 07:40:45 By : [Flatops]|
|13 / 287||April 20, 2015, 07:35:19 By : [Flatops]|
|1 / 75||April 20, 2015, 07:29:09 By : [Flatops]|