Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|741 / 40822||August 22, 2016, 08:05:17 By : kr3on|
|0 / 365||July 11, 2016, 17:52:24 By : [Sabi]|
How to retrieve and share with Support your Game Logs
By : [Flatops] - December 28, 2015, 04:11:15
To share with us your game logs, please follow the following steps: 1) Record your gamelogs via the Report A Bug button. [*]It is located on the upper left corner of your game window. You can also see this button in-game after logging in. 2) To retrieve your gamelogs [*]Open the Updater[*]Press ESC to open your options[*]Click on the Actions (left bottom corner)[*]Click on Op...
The : 2015-12-28 04:11:15
|0 / 361||December 28, 2015, 04:11:15 By : [Flatops]|
Mac OS X Yosemite (10.10.x) - Issues with the version of your Java
By : [Flatops] - December 28, 2015, 02:59:30
Following the recent Mac OS update to the version of OS 10.10.x, it is possible that you might encounter an error with Java. By downloading this Mac update, Java 8 is automatically installed. Java 8 is not compatible with Wakfu currently. We encourage you to install Java version 6, which is compliant with Wakfu. Our development teams are currently working on establishing compatibility w...
The : 2015-12-28 02:59:30
|0 / 461||December 28, 2015, 02:59:30 By : [Flatops]|
[Shop] Payment Options Update Thread
By : [Flatops] - February 07, 2014, 04:13:03
Hi everyone, As payment options always are bound to evolve and change. Some may go and some may be added based on what is felt the best for our communities to use. Therefore I have decided to create this thread to keep you updated on these payment options. Please note that if you are experiencing any payment issues, while you can still share them on this forum, it is preferred to cont...
The : 2014-02-07 04:13:03
|119 / 13772||December 04, 2015, 03:17:13 By : KingAchelexus|
[Support] WAKFU did not shutdown correctly.
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
|4 / 2333||October 02, 2015, 19:44:41 By : spuba|
Identifying the cause of Latency
By : [Sabi] - September 23, 2015, 15:58:06
From the point of view of a troubled player, any latency issue is probably identical to another. In reality, each case can be unique. We believe that a small simplified explanation on the different problems that can cause latency is the best way to enable you to provide us with the essential information to identify the problem in order to fix it as quickly as possible. The aim of course is that...
The : 2015-09-23 15:58:06
|0 / 1075||September 23, 2015, 15:58:06 By : [Sabi]|
[Policy] Items Trade Dropping
By : [Flatops] - April 24, 2015, 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
|0 / 835||April 24, 2015, 06:29:15 By : [Flatops]|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 5784||September 03, 2014, 02:03:53 By : [Sabi]|
|5 / 1624||April 02, 2014, 01:17:23 By : Toastman7|
|3 / 70||Today - 09:34:20 By : Kwai-no-kami|
Cannot Leave Guild !!! (Guild corrupted data)
By : feijoado - August 17, 2016, 12:34:52
Hello ! I've long had this issue. I cannot leave an old guild and the interface of it is completely bugged. About 4-5 months ago this bug happened and I sent a ticket to Ankama, and they said that the data of the game was corrupted and after an update it would be solved. So I waited some time after that major update and still nothing happened. I resent a ticket after that and got no resp...
The : 2016-08-17 12:34:52
|4 / 169||Today - 04:29:45 By : [Sabi]|
[Performance] Constant FPS drops.
By : wonsz - August 20, 2016, 15:02:39
I can't seem to be able to run the game at a steady 60 no matter what settings I use. The game drops to 20-30 FPS in crowded areas and often below 50 while running around areas with high mob density. I know my PC is not a state of the art machine but it should be more than enough to handle this game at 60 FPS. I've no idea what could be the cause of this, any help would be appreciated, I've alread...
The : 2016-08-20 15:02:39
|5 / 144||Yesterday - 12:05:12 By : wonsz|
Steam weird Disconnects
By : Juzaae - October 13, 2014, 16:26:56
Hello guys, i have problem with steam Wakfu, on server Remington. I have experienced weird disconnects on game, that causes to drop my Wakfu screen to main menu. Sometime i can normally log in and play, but... after some unspecified time i get that DC to main menu. After these DC i try to log in, but after long waiting i get Error: Connection to server could not be established and when i try ...
The : 2014-10-13 16:26:56
|12 / 2202||Yesterday - 08:00:30 By : lordnoobert|
|1 / 60||August 24, 2016, 05:57:59 By : TheRogueCat|
[Report Here] Client Freezing Issues
By : [Sabi] - August 19, 2014, 06:32:59
Hi everyone, As we have been made aware of a few client freezing issue and as we would like to continue to bring improvements to the performance of the game, we would like to invite you to report in this thread any game client freezing issues that you have encountered with the game. In order to properly help us identify and resolve these, please use the following report template: [*]Clie...
The : 2014-08-19 06:32:59
|29 / 5675||August 23, 2016, 17:16:26 By : saphiLC|
Friends not added
By : Kikuihimonji - August 21, 2016, 17:32:34
I'm talking about forum. There was a change made to ankabox where only those on the friend list can send message to you and vice versa. Now i tried to send friend request to someone, but he haven't accepted it. However, he did send me friend request as well, so i assume he received the request too but for some reason couldn't accept it. I tried myself to accept his friend request but when i click ...
The : 2016-08-21 17:32:34
|1 / 52||August 21, 2016, 22:39:05 By : HunterRabbitt|
|1 / 64||August 18, 2016, 23:51:45 By : Captchphrase|
How often do you get disconnected?
By : deadcafe - August 17, 2016, 23:29:17
For the last six months or so I've had a problem with frequent disconnects. I think it's mainly an issue with my cable provider (hooray for comcast) but I also know that getting disconnected has always been a problem with Wakfu. Do YOU get disconnected? How often? Edit (18 Aug): Thank you everyone who has replied so far....
The : 2016-08-17 23:29:17
|5 / 127||August 18, 2016, 12:15:23 By : PutThatSwordDown|
|163 / 6313||August 15, 2016, 22:34:40 By : aka42|
|1 / 96||August 13, 2016, 12:20:28 By : Captchphrase|
|3 / 211||August 12, 2016, 01:38:52 By : Gojiberry|
Ankama Fix it: A gift for veterans: Old Sea Boowolf!
By : Delaz - August 02, 2016, 01:04:48
Sabi or Flatop, having my account ripped apart in the force account transfer of Dathura players, I was forced to split apart my wakfu and dofus accounts. You guys have slowly changed majority of the reason(removing removing region lock being one of them) and add paid feature to revert what you guys have done( namely character transfers). Now your giving out a Veterans gift which I will never...
The : 2016-08-02 01:04:48
|15 / 657||August 07, 2016, 04:28:07 By : localhost|
|2 / 125||August 04, 2016, 17:31:40 By : TestAccountDONOTKILL|
|5 / 234||August 04, 2016, 13:00:46 By : ZiggyHaseo|
|2 / 126||August 03, 2016, 16:39:02 By : ChampionS-TR|
|1 / 91||August 03, 2016, 10:05:26 By : [Flatops]|
|1 / 157||August 01, 2016, 20:23:43 By : SplingSplingSpling|
|0 / 74||July 31, 2016, 12:25:03 By : Amarath|
|5 / 364||July 28, 2016, 15:51:28 By : TestAccountDONOTKILL|