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Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|730 / 38796||June 17, 2016, 12:30:47 By : Drunkendx|
How to retrieve and share with Support your Game Logs
By : [Flatops] - December 28, 2015, 04:11:15
To share with us your game logs, please follow the following steps: 1) Record your gamelogs via the Report A Bug button. [*]It is located on the upper left corner of your game window. You can also see this button in-game after logging in. 2) To retrieve your gamelogs [*]Open the Updater[*]Press ESC to open your options[*]Click on the Actions (left bottom corner)[*]Click on Op...
The : 2015-12-28 04:11:15
|0 / 296||December 28, 2015, 04:11:15 By : [Flatops]|
Mac OS X Yosemite (10.10.x) - Issues with the version of your Java
By : [Flatops] - December 28, 2015, 02:59:30
Following the recent Mac OS update to the version of OS 10.10.x, it is possible that you might encounter an error with Java. By downloading this Mac update, Java 8 is automatically installed. Java 8 is not compatible with Wakfu currently. We encourage you to install Java version 6, which is compliant with Wakfu. Our development teams are currently working on establishing compatibility w...
The : 2015-12-28 02:59:30
|0 / 382||December 28, 2015, 02:59:30 By : [Flatops]|
[Shop] Payment Options Update Thread
By : [Flatops] - February 07, 2014, 04:13:03
Hi everyone, As payment options always are bound to evolve and change. Some may go and some may be added based on what is felt the best for our communities to use. Therefore I have decided to create this thread to keep you updated on these payment options. Please note that if you are experiencing any payment issues, while you can still share them on this forum, it is preferred to cont...
The : 2014-02-07 04:13:03
|119 / 13175||December 04, 2015, 03:17:13 By : KingAchelexus|
[Support] WAKFU did not shutdown correctly.
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
|4 / 2146||October 02, 2015, 19:44:41 By : spuba|
Identifying the cause of Latency
By : [Sabi] - September 23, 2015, 15:58:06
From the point of view of a troubled player, any latency issue is probably identical to another. In reality, each case can be unique. We believe that a small simplified explanation on the different problems that can cause latency is the best way to enable you to provide us with the essential information to identify the problem in order to fix it as quickly as possible. The aim of course is that...
The : 2015-09-23 15:58:06
|0 / 971||September 23, 2015, 15:58:06 By : [Sabi]|
[Policy] Items Trade Dropping
By : [Flatops] - April 24, 2015, 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
|0 / 788||April 24, 2015, 06:29:15 By : [Flatops]|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 5564||September 03, 2014, 02:03:53 By : [Sabi]|
|5 / 1542||April 02, 2014, 01:17:23 By : Toastman7|
|2 / 92||Yesterday - 15:08:00 By : nohon|
anyone have any windows 10 performance tricks?
By : StCecet - June 24, 2016, 02:59:59
In Windows 10 I get a stutter every 5 seconds or so. plus over time there is fps drop (maybe an hour or two then I have to relog). The fact that I still play this game is insane. With this kind of performance it is inexcusable.... When I play this game on a mac the game actually runs nicely surprisingly. No constant stutters at all (still fps drop after a long while). I am wondering if anyone has ...
The : 2016-06-24 02:59:59
|4 / 132||June 24, 2016, 09:20:09 By : Jap123|
|3 / 64||June 24, 2016, 05:21:49 By : [Sabi]|
|1 / 43||June 24, 2016, 05:16:05 By : [Sabi]|
|1 / 41||June 24, 2016, 00:23:52 By : HellscytheHades|
|2 / 113||June 22, 2016, 14:20:14 By : TheReaper-Jet|
270 Days and still no fix for Osamodas's losing their summons with the heros system
By : Eziekieal - June 21, 2016, 22:54:34
There is a bug where using an Osamodas with the heroes system causes the Osamodas to lose all of their summons after relogging. You have to go recatch everything. Every time. This is ridiculous. I've reported this issue multiple times. Other players have reported this issue. I even tried opening a ticket and reporting the issue directly there. Still no fix. Still not even a word from t...
The : 2016-06-21 22:54:34
|0 / 43||June 21, 2016, 22:54:34 By : Eziekieal|
60 days and still no fix on boxes from sale giving no items
By : Keitaroid - June 19, 2016, 09:24:15
Made 2 tickets on the support platform and still notting waited for 2 months and still notting not even a refund , this is unacceptable! If you take the money you have to give a service ....
The : 2016-06-19 09:24:15
|2 / 76||June 21, 2016, 21:00:18 By : Keitaroid|
Please, help! (questions about account certification and char transfer)
By : Eettt - June 16, 2016, 07:57:41
Hello. Theoretically i should bother support team with all my questions, but since apparently they ...
The : 2016-06-16 07:57:41
|3 / 162||June 21, 2016, 07:46:15 By : [Flatops]|
|3 / 80||June 21, 2016, 05:52:13 By : [Sabi]|
|33 / 835||June 20, 2016, 20:29:53 By : Drunkendx|
[Resolved] Stuck mid-Xelorium Questline
By : spikedrosered - June 19, 2016, 23:55:23
I had been doing the Xelorium questline and just was woken up for Grumpy Awakening quest. Supposed to confront Sram's henchmen. But while I was about to start the battle my internet cut out. So when I logged back in my characters were back at Max Arturo and going into the Library shows a portal that I cannot interact with to get back to the quest area. Am I now unable to complete the quest? edi...
The : 2016-06-19 23:55:23
|1 / 40||June 20, 2016, 00:19:17 By : spikedrose|
Anyone else having this problem with Steam Wallet?
By : QueenofChaos27 - June 12, 2015, 01:02:36
Trying to buy ogrines -- i added money to steam wallet and when i click on buy ogrines in game it just refreshes and doesn't give me the ogrines or notification or anything at all....................
The : 2015-06-12 01:02:36
|49315 / 10927||June 19, 2016, 14:53:13 By : Drunkendx|
|0 / 58||June 18, 2016, 13:42:55 By : Drunkendx|
Missing textures of icons costumes almost everything
By : Vonkriegor - June 16, 2016, 18:19:58
So I started up the game again after quite a while of quitting, but now I notice that ALOT of textur ...
The : 2016-06-16 18:19:58
|1 / 63||June 17, 2016, 06:15:14 By : [Flatops]|
Awfully high ping only in Wakfu game and forum
By : TheRogueCat - June 16, 2016, 19:01:03
another possible DDoS attack? So, basically there are being very seldom moments recently where any request takes an awfully long time to be loaded. Market board checking, fishing for fish at Enurado, planting... the mobs outside keep displacing to other spots, but the time from finishing fishing or planting until that resource is removed/added from map takes from 10 seconds to a whole minute. Another user didn't seem to hav...
The : 2016-06-16 19:01:03
|0 / 55||June 16, 2016, 19:01:03 By : TheRogueCat|
|2 / 101||June 16, 2016, 09:29:55 By : thirdimpact|
|2 / 159||June 15, 2016, 23:05:21 By : ChubChub00|
By : Smithski - June 10, 2016, 20:07:25
WHAT [Text Removed] COMPANY DONT WANT TO GET PAID ?!!! Seriously, i've spend time going to the store getting prepaid credit card to resub my accounts to realize it don't work, then i take time to get to my parents house to use there credit cards cause i dont own one and IT DONT [Text Removed] WORK. and it dont show me any other way to pay, like Paypal have been remove and etc... seriously and u wi...
The : 2016-06-10 20:07:25
|4 / 445||June 15, 2016, 03:35:44 By : nsiccaa|
|1 / 99||June 14, 2016, 05:58:04 By : [Sabi]|
Configuration reseted to default?
By : TheRogueCat - June 09, 2016, 20:59:32
[Solved] So, for no apparent reason, my Commands configuration (hotkeys, macros, etc) has returned to the default values. I tried relogging, and quitting and restarting client. All other tabs seems to be as intended. My old Commands configuration seems to have been lost (I can redefine it again, not a major problem). Has this happened to someone else? Now or before? EDIT * Found some info, and found the...
The : 2016-06-09 20:59:32
|0 / 71||June 09, 2016, 20:59:34 By : TheRogueCat|