The arrival of purchases from the Shop into your in-game interface may be delayed currently due to the injection of compensation tokens for the Moon Island game update (more information here) which will resolve shortly.
Find out what the teams working on the KROSMOZ are up to! Read here.
Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|696 / 33871||Yesterday - 10:39:48 By : alx68|
How to retrieve and share with Support your Game Logs
By : [Flatops] - December 28, 2015, 04:11:15
To share with us your game logs, please follow the following steps: 1) Record your gamelogs via the Report A Bug button. [*]It is located on the upper left corner of your game window. You can also see this button in-game after logging in. 2) To retrieve your gamelogs [*]Open the Updater[*]Press ESC to open your options[*]Click on the Actions (left bottom corner)[*]Click on Op...
The : 2015-12-28 04:11:15
|0 / 127||December 28, 2015, 04:11:15 By : [Flatops]|
Mac OS X Yosemite (10.10.x) - Issues with the version of your Java
By : [Flatops] - December 28, 2015, 02:59:30
Following the recent Mac OS update to the version of OS 10.10.x, it is possible that you might encounter an error with Java. By downloading this Mac update, Java 8 is automatically installed. Java 8 is not compatible with Wakfu currently. We encourage you to install Java version 6, which is compliant with Wakfu. Our development teams are currently working on establishing compatibility w...
The : 2015-12-28 02:59:30
|0 / 124||December 28, 2015, 02:59:30 By : [Flatops]|
[Shop] Payment Options Update Thread
By : [Flatops] - February 07, 2014, 04:13:03
Hi everyone, As payment options always are bound to evolve and change. Some may go and some may be added based on what is felt the best for our communities to use. Therefore I have decided to create this thread to keep you updated on these payment options. Please note that if you are experiencing any payment issues, while you can still share them on this forum, it is preferred to cont...
The : 2014-02-07 04:13:03
|119 / 11615||December 04, 2015, 03:17:13 By : KingAchelexus|
[Support] WAKFU did not shutdown correctly.
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
|4 / 1708||October 02, 2015, 19:44:41 By : spuba|
Identifying the cause of Latency
By : [Sabi] - September 23, 2015, 15:58:06
From the point of view of a troubled player, any latency issue is probably identical to another. In reality, each case can be unique. We believe that a small simplified explanation on the different problems that can cause latency is the best way to enable you to provide us with the essential information to identify the problem in order to fix it as quickly as possible. The aim of course is that...
The : 2015-09-23 15:58:06
|0 / 677||September 23, 2015, 15:58:06 By : [Sabi]|
[Policy] Items Trade Dropping
By : [Flatops] - April 24, 2015, 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
|0 / 626||April 24, 2015, 06:29:15 By : [Flatops]|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 5025||September 03, 2014, 02:03:53 By : [Sabi]|
|5 / 1283||April 02, 2014, 01:17:23 By : Toastman7|
The game screen will go black while using heros.
By : peppersxiu - Yesterday - 22:50:46
From time to time (something like every 10+ and 20- less zaps) I ll get into a map and the map will not load. The interface will load but the map will be completely dark, chaging to the other hero makes the problem get even worst because then the interface will also vanish. Its possible to use chat while on this ''black screen''. Its possible to open inventory and any window interface, on...
The : 2016-02-08 22:50:46
|1 / 26||Today - 03:06:07 By : [Sabi]|
|0 / 19||Yesterday - 23:47:01 By : RangerMange|
|2 / 110||Yesterday - 23:33:02 By : RangerMange|
Facebook event code "already used"
By : RynthZero - January 09, 2016, 17:25:05
Hello I recently won a early access to huppermages via facebook event. I received the messege in my Ankambox from flatops, telling me to redeem it today. I attempted to use the code and it said it had already been used . Can i get some help here?...
The : 2016-01-09 17:25:05
|2 / 122||Yesterday - 03:43:14 By : FeldePard|
Is there any way to fix the problem of the FPS dropping after a while?
By : KingAchelexus - January 14, 2016, 02:15:11
I swear everyone who multiboxes has this problem, after playing for like 30 minutes the game starts ...
The : 2016-01-14 02:15:11
|18 / 829||Yesterday - 01:57:12 By : StercusAccidit|
|1 / 93||February 07, 2016, 14:09:00 By : Quwack-Duck|
|0 / 33||February 06, 2016, 16:38:25 By : Hu-sang|
I did not return the game after the completion of the transfer of the account OGRINES
By : LittleSparrows - February 02, 2016, 17:50:17
This is now the feedback of the forum account I am from Wakfu China. I finished the migration from Wakfu China to phaeris just now. But when I logged in the game, I didnt receive my ogrines. The number of the ogrines is around 300000.Please check it, thank you....
The : 2016-02-02 17:50:17
|1 / 102||February 04, 2016, 04:26:44 By : [Sabi]|
|2 / 244||February 03, 2016, 18:43:20 By : Aigees|
|4 / 133||February 03, 2016, 11:28:21 By : JuniperusAuron|
|11 / 756||February 03, 2016, 10:51:26 By : akyl13|
Latency increase and lag
By : Sleakenigmatic - February 01, 2016, 16:20:06
For over a week now, I have been experiencing an increase in my ping. It went from around 100 to 290. I have already contacted my ISP before posting this thread here just to confirm that the issue isn't from me. It is not on my ISP side. On all the other games that I play, my ping is the same. It's higher only in Wakfu. I've also confirmed with some friends that they are having the same issue ...
The : 2016-02-01 16:20:06
|1 / 89||February 02, 2016, 04:11:12 By : [Sabi]|
By : Snake18890 - February 02, 2016, 00:34:09
Dear Ankama-Team, I try to explain my problem shortly because my english is very bad. My main account was banned and i get no reason why!? now i must login with a other account to write here.... i play since the beginning of wakfu and spend a lot of lifetime and even MORE money in this game. please dont tell me all of this really hard work over all this years are gone! i transfer 2 h...
The : 2016-02-02 00:34:09
|1 / 119||February 02, 2016, 04:07:37 By : [Sabi]|
Lost over 500,000 kamas of materials due to Resource Display Window bug
By : iIDOOMIi - January 27, 2016, 10:26:01
This has happened to me twice now. I'll have a few Resource Display Windows (the kind specifically t ...
The : 2016-01-27 10:26:01
|4 / 361||February 01, 2016, 07:28:09 By : [Flatops]|
|1 / 60||February 01, 2016, 07:06:57 By : [Flatops]|
|0 / 91||January 31, 2016, 03:47:11 By : Ennjeidp|
When I click to start game , game can't open or game is opened but shutting down .
By : Seiginnn - January 29, 2016, 12:39:20
help me Guys please help me , yesterday I played wakfu on tutorial . And today I finished the game upload 10 ...
The : 2016-01-29 12:39:20
|1 / 63||January 29, 2016, 16:26:48 By : Aigees|
|1 / 64||January 29, 2016, 16:25:40 By : Aigees|
|1 / 49||January 29, 2016, 16:23:52 By : Aigees|
Can't login because of the authenticator app
By : Caliiintz - January 28, 2016, 17:25:10
The authenticator isn't working since the client hotfix ! It goes into an infinite loop then I get an error popup (no number), if I try again then it freeze... so I cant play wakfu !! Here goes more booster / heroes time wasted ! EDIT : kek after ma 11th attemp (no jokes) it worked....
The : 2016-01-28 17:25:10
|1 / 98||January 29, 2016, 02:12:48 By : [Sabi]|
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