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IMPORTANT INFORMATION 05 December 2016, 06:25 By : [Flatops]


Have trouble with any of your items? Please make sure to check out the information found here, and report them to us so that we can assist you.

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Title Replies / Views Last action
Announcement
Thread opened Thread closed Pinned
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
-- / -- January 21, 2014, 03:21:47 By : [Sabi]
Important threads
Thread opened Thread closed Pinned
Support Service: Report Your Ticket Here Ankatracker  * 1 2 3  39
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
779 / 43709 December 05, 2016, 20:19:34 By : StabbyDaggers
Thread opened Thread closed Pinned
[Shop] Payment Options Update Thread Ankatracker  * 1 2 3  7
By : [Sabi] - February 07, 2014, 04:13:03
Hi everyone, As payment options always are bound to evolve and change. Some may go and some may be added based on what is felt the best for our communities to use. Therefore I have decided to create this thread to keep you updated on these payment options. Please note that if you are experiencing any payment issues, while you can still share them on this forum, it is preferred to cont...
The : 2014-02-07 04:13:03
123 / 14615 December 03, 2016, 13:02:24 By : Taz-87
Thread opened Thread closed Pinned
Issues with AMD Gaming Evolved Ankatracker  DEVTRACKER 
By : [Sabi] - July 11, 2016, 17:52:24
A lot of players are encountering the error: “Java has stopped functioning when attempting to launc…...
The : 2016-07-11 17:52:24
0 / 530 July 11, 2016, 17:52:24 By : [Sabi]
Thread opened Thread closed Pinned
How to retrieve and share with Support your Game Logs Ankatracker 
By : [Flatops] - December 28, 2015, 04:11:15
To share with us your game logs, please follow the following steps: 1) Record your gamelogs via the Report A Bug button. [*]It is located on the upper left corner of your game window. You can also see this button in-game after logging in. 2) To retrieve your gamelogs [*]Open the Updater[*]Press ESC to open your options[*]Click on the Actions (left bottom corner)[*]Click on Op...
The : 2015-12-28 04:11:15
0 / 492 December 28, 2015, 04:11:15 By : [Flatops]
Thread opened Thread closed Pinned
Mac OS X Yosemite (10.10.x) - Issues with the version of your Java Ankatracker 
By : [Flatops] - December 28, 2015, 02:59:30
Following the recent Mac OS update to the version of OS 10.10.x, it is possible that you might encounter an error with Java. By downloading this Mac update, Java 8 is automatically installed. Java 8 is not compatible with Wakfu currently. We encourage you to install Java version 6, which is compliant with Wakfu. Our development teams are currently working on establishing compatibility w...
The : 2015-12-28 02:59:30
0 / 601 December 28, 2015, 02:59:30 By : [Flatops]
Thread opened Thread closed Pinned
[Support] WAKFU did not shutdown correctly. Ankatracker  DEVTRACKER 
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
4 / 2637 October 02, 2015, 19:44:41 By : spuba
Thread opened Thread closed Pinned
Identifying the cause of Latency Ankatracker  DEVTRACKER 
By : [Sabi] - September 23, 2015, 15:58:06
From the point of view of a troubled player, any latency issue is probably identical to another. In reality, each case can be unique. We believe that a small simplified explanation on the different problems that can cause latency is the best way to enable you to provide us with the essential information to identify the problem in order to fix it as quickly as possible. The aim of course is that...
The : 2015-09-23 15:58:06
0 / 1238 September 23, 2015, 15:58:06 By : [Sabi]
Thread opened Thread closed Pinned
[Policy] Items Trade Dropping Ankatracker 
By : [Flatops] - April 24, 2015, 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
0 / 906 April 24, 2015, 06:29:15 By : [Flatops]
Thread opened Thread closed Pinned
[Support] Connection Issues Help Ankatracker 
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
0 / 6115 September 03, 2014, 02:03:53 By : [Sabi]
Thread opened Thread closed Pinned
Video: How to use the Ankama Support Site? Ankatracker  NEWS 
By : [Sabi] - March 28, 2014, 16:12:43
A new support website means learning new habits and adapting to change. The Support team would like …...
The : 2014-03-28 16:12:43
5 / 1788 April 02, 2014, 01:17:23 By : Toastman7
Forum threads
Thread opened Thread closed  
Companionship seals are in Danger?
By : OnePiecelover17 - December 05, 2016, 16:58:50
I just noticed that im not the only one who lost his seal there are many others two of those are eve…...
The : 2016-12-05 16:58:50
10 / 169 Today - 05:10:59 By : VeronicaMars
Thread opened Thread closed  
Banned and no reply please help me ANKAMA ;(
By : Delta-Here - Yesterday - 09:11:07
Got banned and their support team hasn't replied to me in 5 days D; Dear Ankama Please read my Support request REQUEST #1793352 Love - DedicatedBro Bu…...
The : 2016-12-07 09:11:07
1 / 66 Yesterday - 15:16:33 By : Rikkis-Alt
Thread opened Thread closed  
Periodical freezings during gameplay
By : TheRogueCat - December 04, 2016, 05:58:57
O hai. As I said some time ago, I seem to suffer some random freezing one or two times during the gameplay. I managed to track them in the logs, and I guess I have an idea of when do they happen, but no idea why. First one, I dumped the log on day 2-Dec, copying the nearest lines in the log: INFO 06:10:16,421 [AWT-EventQueue-0] (yO:141) - [Game Log] Shusnitch: -1,420 HP (Fir...
The : 2016-12-04 05:58:57
1 / 59 Yesterday - 08:14:39 By : LethalCrasherGuy
Thread opened Thread closed  
can you use burgerking gift card for openbucks
By : Wavechaser - December 06, 2016, 23:11:36
so when we choose other payment options i remember burger king used to be on the list but now its go…...
The : 2016-12-06 23:11:36
0 / 84 December 06, 2016, 23:11:36 By : Wavechaser
Thread opened Thread closed  
Report a player Ankatracker 
By : marotomau - December 06, 2016, 00:19:07
Report a player I want to report someone who wanted to argue with me, and he wanted to report me cuz i was defending myself. Which sections i should select on the report system? His name is < removed > here is his quotes: < removed > : lmao shut up plz < removed > : such a kid Challenged a fight to solve the things and he refused the battle and then he resolves to argue Continuously ----> < removed...
The : 2016-12-06 00:19:07
6 / 232 December 06, 2016, 22:58:30 By : saphiLC
Thread opened Thread closed  
bought 3 day booster didnt receive it
By : Wavechaser - December 06, 2016, 18:29:15
so i just bought the 3 day booster, before that i bought the 7 day booster, the 3 day is not showing…...
The : 2016-12-06 18:29:15
5 / 97 December 06, 2016, 20:43:32 By : Wavechaser
Thread opened Thread closed  
Well?...
By : IcarusDexer - December 03, 2016, 03:58:51
Well, you say you fixed the item loss bug... When are you going to start replacing people stuff? I h…...
The : 2016-12-03 03:58:51
2 / 102 December 06, 2016, 14:58:54 By : OnePiecelover17
Thread opened Thread closed  
Game CRASHED
By : LordBeka - December 04, 2016, 00:59:39
Hey , Did the Server crashed??????:blink: ...
The : 2016-12-04 00:59:39
1 / 109 December 04, 2016, 10:15:10 By : SSBKewkky
Thread opened Thread closed  
couldn't download client error popped up
By : RestlesSkrillex - December 03, 2016, 09:49:19
visual studio redistributable 2008 Click here can i get an exact download link to the specific visual studio redistributable that wakfu is usin.. i tried downloading others nothing is working updated windows it works now...
The : 2016-12-03 09:49:19
0 / 23 December 03, 2016, 09:49:19 By : RestlesSkrillex
Thread opened Thread closed  
Can´t enter the game Ankatracker 
By : SolidElle - November 27, 2016, 18:18:06
Well as the title says everytime I log in after character selection my internet disconnect for like …...
The : 2016-11-27 18:18:06
7 / 190 December 02, 2016, 02:07:56 By : SolidElle
Thread opened Thread closed  
Really? The map memory leak glitch is still here?
By : Draagonblitzz - November 30, 2016, 03:43:34
Quit the game for a couple years because I got bored of the grindfest. Came back just now to give it another try. But the infamous (to me, anyway) map glitch is still here. It's so easy to replicate too: 1. Open Wakfu and Task manager 2. Go to Wakfu and hold down M (opens and closes the map rapidly) 3. Watch the usage on Wakfu soar by as much as 1 gig of ram per 10 seconds I know this g...
The : 2016-11-30 03:43:34
1 / 108 December 01, 2016, 20:53:22 By : rbxnymzdndfyr
Thread opened Thread closed  
[Report Here] Unable to Connect Ankatracker  * 1 2 3  9
By : [Sabi] - October 17, 2015, 04:03:45
Hi everyone, Due to our need to make sure that we can provide as much individual assistance as po…...
The : 2015-10-17 04:03:45
168 / 7130 December 01, 2016, 03:09:16 By : NiuChang
Thread opened Thread closed  
i can't login Ankatracker 
By : NiuChang - November 30, 2016, 16:59:30
since yesterday i can't login to remington ,it keep saying that the accout is already in use,which i…...
The : 2016-11-30 16:59:30
2 / 90 December 01, 2016, 02:27:28 By : NiuChang
Thread opened Thread closed  
Sudden Game freeze and disconnections Ankatracker 
By : Vndrox - November 29, 2016, 15:28:21
Everytime I log in since yesterday my game starts smooth and then 15-30mins after, it freezes , and …...
The : 2016-11-29 15:28:21
3 / 195 November 30, 2016, 21:53:50 By : Draagonblitzz
Thread opened Thread closed  
Didnt get 30% extra time for Heroes service!
By : pilagr - November 29, 2016, 00:55:53
From today until December 04th, when you purchase any Hero service longer than 30 days, you'll get no less than 30% more time. An offer you shouldn't miss! if you purchase a 30-Day Pack, you'll actually enjoy its bonuses for 39 days I did buy booster pack + 2 heroes for 30 days but instead of getting the advertised extra 9 days for the heroes I got the normal 30 days....
The : 2016-11-29 00:55:53
0 / 45 November 29, 2016, 00:55:53 By : pilagr
Thread opened Thread closed  
Mount has disappeared
By : ThermanMerman - November 28, 2016, 07:53:24
cannot find my mount I finished the quest to get my mount, rode around on it for a while and equipped it to my hotbar. Th…...
The : 2016-11-28 07:53:24
1 / 78 November 28, 2016, 11:06:35 By : SplingSplingSpling
Thread opened Thread closed  
Stuck on "Astral express to the world"
By : IrieShoichiz - April 01, 2015, 04:10:12
When i try to log in my main character, the screen stuck on the message astral express to the world…...
The : 2015-04-01 04:10:12
8 / 755 November 26, 2016, 22:30:33 By : kromzer0
Thread opened Thread closed  
companionship seal turned into Kannivore Ring with 10/10 runes
By : OnePiecelover17 - November 26, 2016, 18:31:10
i need help ankama -_- i changed my two rings and suddenly my companionship ring has turned itself into my kannivore ring w…...
The : 2016-11-26 18:31:10
2 / 99 November 26, 2016, 19:09:39 By : OnePiecelover17
Thread opened Thread closed  
Equiped Items lost upon account transfer
By : Porpo6 - November 24, 2016, 19:06:36
Soo since Ankama refuses to help me through their ticket process. Lets just go public with this. I g…...
The : 2016-11-24 19:06:36
4 / 290 November 25, 2016, 23:01:29 By : Musi-chan
Thread opened Thread closed  
[Apparently Fixed]Unable to access the Remington server Ankatracker 
By : TheRogueCat - November 25, 2016, 05:44:53
O hai. I was logged in with this account right before that happened, and the thing is: [*]The chat channel worked, time was not frozen there.[*]I was able to move the char but not to interact with anything (ecateleporter, getting seeds from mobs...).[*]I logged out and tried to reconnect, the Connecting... screen is stuck there, no matter how many times I try.[*]I tried logging with the seconda...
The : 2016-11-25 05:44:53
2 / 90 November 25, 2016, 19:20:42 By : TheRogueCat
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