Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
By : [Sabi] - January 26, 2016, 18:17:03
:neutral: The Hidden Face of Moon (Patch 1.46) will be released on April 12th! Read all about the update here! :water: Learn how the latest Moon Island monsters came to life with our artists NoSocks and Pulpo here. :wind: The Legend of the Crocodyles unveiled! Part 1, Part 2. :fire: Advisory on recent DDoS attacks resulting to server latency issues....
The : 2016-01-26 18:17:03
|-- / --||January 26, 2016, 18:17:03 By : [Sabi]|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|724 / 36662||April 15, 2016, 04:18:18 By : SirKaicha|
How to retrieve and share with Support your Game Logs
By : [Flatops] - December 28, 2015, 04:11:15
To share with us your game logs, please follow the following steps: 1) Record your gamelogs via the Report A Bug button. [*]It is located on the upper left corner of your game window. You can also see this button in-game after logging in. 2) To retrieve your gamelogs [*]Open the Updater[*]Press ESC to open your options[*]Click on the Actions (left bottom corner)[*]Click on Op...
The : 2015-12-28 04:11:15
|0 / 241||December 28, 2015, 04:11:15 By : [Flatops]|
Mac OS X Yosemite (10.10.x) - Issues with the version of your Java
By : [Flatops] - December 28, 2015, 02:59:30
Following the recent Mac OS update to the version of OS 10.10.x, it is possible that you might encounter an error with Java. By downloading this Mac update, Java 8 is automatically installed. Java 8 is not compatible with Wakfu currently. We encourage you to install Java version 6, which is compliant with Wakfu. Our development teams are currently working on establishing compatibility w...
The : 2015-12-28 02:59:30
|0 / 300||December 28, 2015, 02:59:30 By : [Flatops]|
[Shop] Payment Options Update Thread
By : [Flatops] - February 07, 2014, 04:13:03
Hi everyone, As payment options always are bound to evolve and change. Some may go and some may be added based on what is felt the best for our communities to use. Therefore I have decided to create this thread to keep you updated on these payment options. Please note that if you are experiencing any payment issues, while you can still share them on this forum, it is preferred to cont...
The : 2014-02-07 04:13:03
|119 / 12524||December 04, 2015, 03:17:13 By : KingAchelexus|
[Support] WAKFU did not shutdown correctly.
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
|4 / 2009||October 02, 2015, 19:44:41 By : spuba|
Identifying the cause of Latency
By : [Sabi] - September 23, 2015, 15:58:06
From the point of view of a troubled player, any latency issue is probably identical to another. In reality, each case can be unique. We believe that a small simplified explanation on the different problems that can cause latency is the best way to enable you to provide us with the essential information to identify the problem in order to fix it as quickly as possible. The aim of course is that...
The : 2015-09-23 15:58:06
|0 / 888||September 23, 2015, 15:58:06 By : [Sabi]|
[Policy] Items Trade Dropping
By : [Flatops] - April 24, 2015, 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
|0 / 746||April 24, 2015, 06:29:15 By : [Flatops]|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 5409||September 03, 2014, 02:03:53 By : [Sabi]|
|5 / 1463||April 02, 2014, 01:17:23 By : Toastman7|
|3 / 50||Today - 07:35:43 By : Tiefoone|
Stuck at "conecting" after using class change scroll !!!
By : Darthlicious - April 28, 2016, 06:49:08
I decided to change a medium lvl enutrof into a huppermage, al was going fine, i picked the class hu ...
The : 2016-04-28 06:49:08
|3 / 51||Yesterday - 14:33:54 By : unknownsl102|
|4 / 100||April 29, 2016, 18:55:01 By : Aldork1|
|0 / 70||April 29, 2016, 14:46:42 By : TheNightMayr|
My mount has no extra life!
By : Rakakiki - April 29, 2016, 10:03:22
On April 26th my Mount drew his last breath in a battle VS a wild Piwi.... It was tragic... I hoped a little Osa Powder would revive him but it doesn't! I tried feeding him Osa Powder for the past 2 days - or nothing happens - or he eats it but HP stays at 0. I tried wheat grain just inc case - nothing either. Healing pets has always been slightly bugged since I started playing but never see...
The : 2016-04-29 10:03:22
|0 / 34||April 29, 2016, 10:03:22 By : Rakakiki|
Migration of Wakfu China FAQ
By : [Flatops] - October 16, 2015, 12:29:01
Hi everyone, We want to make sure to assist our players from Wakfu China and provide them with information regarding the process of the migration and troubleshooting tips. How do I migrate my account ?[*]Your Wakfu China account will not be accessible after the migration.[*]In order to recover your account, you would have to migrate via the migration page [*]The migration page will be ava...
The : 2015-10-16 12:29:01
|172 / 10617||April 29, 2016, 06:48:13 By : motiduizhang|
|1 / 43||April 28, 2016, 07:47:51 By : Blinkyyy|
My unused codes for ogrines.....
By : Blinkyyy - April 26, 2016, 19:15:51
Explain please. Last week i could do a payment with sms... this week i bought new codes,but i cant use them... Your transaction could not be processed. Please contact.. blabla. I did contact you.. no response. That means i have to post it here .. anyone else have had this type of problem??...
The : 2016-04-26 19:15:51
|2 / 129||April 27, 2016, 09:37:49 By : Blinkyyy|
|14 / 1060||April 26, 2016, 14:28:13 By : Jap123|
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|1 / 66||April 25, 2016, 07:56:03 By : [Flatops]|
|3 / 75||April 25, 2016, 07:37:50 By : [Flatops]|
Steam client in-game shop still bugged?
By : Tambo - April 23, 2016, 08:48:13
I left wakfu a year ago over this trash. I was imagining someone would have fixed this by now. I still have $40 dollars stuck in my steam wallet. yes the account has been verified and i've done everything to unlock and approve the steam account to purchase ingame content from my wallet. However I still cannot purchase ogrines from the ingame shop via Steam client. .....flat tops is there any...
The : 2016-04-23 08:48:13
|2 / 78||April 23, 2016, 19:34:44 By : Tambo|
A note for Linux users: libgcrypt 1.7.0 is currently incompatible.
By : ProfessorWolfe - April 23, 2016, 01:01:20
I recently had to downgrade: libgcrypt (1.7.0-1 -> 1.6.5-1) lib32-libgcrypt (1.7.0-1 -> 1.6.5-1) ...
The : 2016-04-23 01:01:20
|0 / 34||April 23, 2016, 01:01:20 By : ProfessorWolfe|
|0 / 33||April 22, 2016, 05:11:07 By : IgnacioSalcedo|
|3 / 104||April 22, 2016, 01:46:32 By : Gimonfu|
|3 / 138||April 21, 2016, 15:49:00 By : eniuz|
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|7 / 207||April 20, 2016, 10:13:54 By : AnotherOnePlayer|
Game crashes when changing map
By : lraele - April 20, 2016, 04:00:36
Hello all. I'm having a issue where the game crashes when I change map. (use warp, draco, ship, go to reset room, etc.) The game window just closes and the launcher says Wakfu didn't close correctly. and a Details, where I find a long crash log stating it closed due to an EXCEPTION_ACCESS_VIOLATION . The log also says: Failed to write core dump. Minidumps are not enabled by default on clie...
The : 2016-04-20 04:00:36
|2 / 99||April 20, 2016, 07:34:32 By : lraele|
Endless connecting (after choosing server)
By : Paper9 - April 18, 2016, 19:49:20
So... Since today, I'm trying to loggin on the game... I start the game through steam, choose the server and then I keep waiting for the connecting but it never ends, I never get to even see my classes. My friends are able to play, but they don't use steam, so maybe there is a relation between steam and the connection problem =( Nick in game: Papell (Server: Efrim) Ok so... I manage to dow...
The : 2016-04-18 19:49:20
|2 / 115||April 19, 2016, 01:18:35 By : Paper9|