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Check our FAQ page to keep yourself updated and find the answers to your questions: Click Here.
- Xelorium Hardcore Boss: Date to be announced
- 20/01/15:The Children of the God-King Hotfix was implemented, for the list of changes: Here, which includes a restat for the Iop, Enutrof, Pandawa, Sacrier and Sram classes. The server maintenance information can be found: Here.
Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|515 / 17033||January 25, 2015, 02:37:56 By : InnerSenses|
[News] Payment Options
By : [Sabi] - January 12, 2015, 17:57:59
Hello everyone, This thread has been created In order to keep the community updated on the latest news regarding our payment options. 12/01/15 update: Due to payment issues since the 22/12/14, Ankama had to quickly and temporary put under maintenance our bankcard payment options for the North-American players. We are sorry about this inconvenience and are currently working on a better ba...
The : 2015-01-12 17:57:59
|6 / 286||January 18, 2015, 02:29:33 By : St-Skolven|
[Report Here] Client Freezing Issues
By : [Sabi] - August 19, 2014, 06:32:59
Hi everyone, As we have been made aware of a few client freezing issue and as we would like to continue to bring improvements to the performance of the game, we would like to invite you to report in this thread any game client freezing issues that you have encountered with the game. In order to properly help us identify and resolve these, please use the following report template: [*]Clie...
The : 2014-08-19 06:32:59
|13 / 1773||January 14, 2015, 05:33:19 By : Stringy|
|1 / 348||December 22, 2014, 11:45:56 By : devinedevil1|
Purchase/Payment Issues Help Advice
By : regeneratedz - August 27, 2014, 05:20:08
Hello Everyone! I know that it is very unfornate to not receive the ogrines you purchased even if you've been charged. Hence, I am here to give suggestion to all players who did not receive their ogrines upon payment. I also experienced the same problem and help is currently on its way for my money to be refunded. Here are the steps I did. 1. Contact Ankama Support, post in forum and send Sa...
The : 2014-08-27 05:20:08
|7 / 1104||December 13, 2014, 16:59:32 By : kennysang123|
|0 / 1882||September 26, 2014, 03:13:32 By : [Sabi]|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 2285||September 03, 2014, 02:03:53 By : [Sabi]|
|15 / 234||Today - 07:09:04 By : Chompers|
my character got completely bugged, please help
By : InnerSenses - Yesterday - 23:39:00
I'm having a really serious bug issue about my character! Hi, Ticket Number: 1278008 Date: January 24, 2015 Character name: Blackbyrd Server: Nox Issue type: Game Connection/Roll Back My game stacked at the character menu loading. Just like the game server happened before, but this time seems only me got this problem. Please help me to fix, thanks. I've been tried everything I could that include reinstalling the game, reboot my computer, an...
The : 2015-01-26 23:39:00
|0 / 40||Yesterday - 23:39:00 By : InnerSenses|
|1 / 69||Yesterday - 03:24:31 By : Zygarde|
|0 / 22||Yesterday - 00:09:54 By : JinxsoCat|
|103 / 4513||January 25, 2015, 05:30:27 By : InnerSenses|
The update server data apears to be out of Sync.our teams are working on the problem.
By : ZweiFates - January 21, 2015, 10:37:02
The update server data apears to be out of Sync.our teams are working on the problem.please try again in a few minutes This is happening with me within the last 18 hours, i cannot connect with my steam account, but my Ankama account does fine, is that a thing for everyone or just me?i just got 30 days Booster+6k ogrines and i dont wanna miss a thing....
The : 2015-01-21 10:37:02
|4 / 159||January 24, 2015, 21:26:06 By : Azteron|
My account was banned without reason
By : DestinyKismet - January 18, 2015, 11:53:47
My account with char Mister Bussines was banned Hi, my account has been banned for no reason now more than a year ago. I proceeded down to contact support without any explanation. And I was told only bug and to deal with it .Since it is somewhat frustrating to see my account banned without having done anything wrong, I would like to shed some light. I never cheated in my life. I do not understand this stubbornness of the support. The acc...
The : 2015-01-18 11:53:47
|5 / 307||January 24, 2015, 19:39:55 By : DestinyKismet|
|0 / 34||January 24, 2015, 13:56:41 By : AlgernonCadwallader|
|1 / 80||January 24, 2015, 10:01:43 By : DanielTheBrawe|
Issues Connecting To Remington on this account.
By : ToneLundd - January 22, 2015, 04:19:40
Hey there. So, earlier tonight one of my characters was seriously bugging out - level 0 specialties, starting at 8 AP instead of 12, and at one point drago-expresses were even missing on her screen. I did the sensible thing and tried to relog, but after I logged out it was impossible for me to log back in to that account. Specifically, I can't access my characters on Remington on that account - I ...
The : 2015-01-22 04:19:40
|5 / 144||January 23, 2015, 19:09:25 By : DumbGuy|
|0 / 35||January 23, 2015, 19:06:21 By : DumbGuy|
|2 / 130||January 23, 2015, 00:00:26 By : [Sabi]|
|3 / 123||January 22, 2015, 18:17:26 By : helperrrrrrrr|
|5 / 163||January 22, 2015, 04:45:33 By : [Sabi]|
Specialties and Passive non-functional in Mecha Factory
By : SpiritualEnigma - January 21, 2015, 02:29:05
Specialties and passives are not working in the Mecha Factory dungeon (tried on normal mode). Not su ...
The : 2015-01-21 02:29:05
|0 / 53||January 21, 2015, 02:29:05 By : SpiritualEnigma|
|13 / 252||January 20, 2015, 22:23:14 By : LouCypher|
|55 / 1418||January 20, 2015, 19:14:10 By : AkumaSoul|
Updater doesn't start, can't uninstall, where to wipe files?
By : Pacsirta - January 20, 2015, 10:40:17
When I first try to start the game after restarting the pc, the updater sort of disappears after a f ...
The : 2015-01-20 10:40:17
|1 / 105||January 20, 2015, 17:29:29 By : Sapkowski|
|0 / 40||January 20, 2015, 17:16:51 By : NotAnotherFlibble|
|0 / 48||January 20, 2015, 13:56:27 By : AndersonMenezes|
|15 / 355||January 19, 2015, 03:10:28 By : Rulusha11|
UNABLE TO CONNECT TO THE GAME
By : RedArmaGeddon - January 18, 2015, 19:48:07
even after months, this hasn't been fixed yet I don't know how or why, but whenever I try to log in through steam, the game freezes and then it tells me A connection to the server could not be established What the hell is going on here? This has been happening for months, I don't know how to fix this I would go to the helpdesk, but I can't even access it at all. Cmon guys, I really need the help. I like this game and it sucks not b...
The : 2015-01-18 19:48:07
|0 / 101||January 18, 2015, 19:48:07 By : RedArmaGeddon|
Serious Ogrines purchase issue [RESOLVED]
By : Khaled-Jaber - January 18, 2015, 13:45:39
So I have been trying to buy Ogrines since yesterday to get a booster pack to fully enjoy the game but for some reason it wasn't accepting any payments through credit card or Paypal. As a result I was looking around the forums for an answer and I saw someone posting a simple solution where you change your main address to a Canadian one and use the payment options available in Canada. I tried i...
The : 2015-01-18 13:45:39
|0 / 104||January 18, 2015, 13:45:39 By : Khaled-Jaber|