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Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|745 / 41484||Yesterday - 14:43:17 By : Dieghost17|
|0 / 429||July 11, 2016, 17:52:24 By : [Sabi]|
How to retrieve and share with Support your Game Logs
By : [Flatops] - December 28, 2015, 04:11:15
To share with us your game logs, please follow the following steps: 1) Record your gamelogs via the Report A Bug button. [*]It is located on the upper left corner of your game window. You can also see this button in-game after logging in. 2) To retrieve your gamelogs [*]Open the Updater[*]Press ESC to open your options[*]Click on the Actions (left bottom corner)[*]Click on Op...
The : 2015-12-28 04:11:15
|0 / 406||December 28, 2015, 04:11:15 By : [Flatops]|
Mac OS X Yosemite (10.10.x) - Issues with the version of your Java
By : [Flatops] - December 28, 2015, 02:59:30
Following the recent Mac OS update to the version of OS 10.10.x, it is possible that you might encounter an error with Java. By downloading this Mac update, Java 8 is automatically installed. Java 8 is not compatible with Wakfu currently. We encourage you to install Java version 6, which is compliant with Wakfu. Our development teams are currently working on establishing compatibility w...
The : 2015-12-28 02:59:30
|0 / 504||December 28, 2015, 02:59:30 By : [Flatops]|
[Shop] Payment Options Update Thread
By : [Flatops] - February 07, 2014, 04:13:03
Hi everyone, As payment options always are bound to evolve and change. Some may go and some may be added based on what is felt the best for our communities to use. Therefore I have decided to create this thread to keep you updated on these payment options. Please note that if you are experiencing any payment issues, while you can still share them on this forum, it is preferred to cont...
The : 2014-02-07 04:13:03
|119 / 13977||December 04, 2015, 03:17:13 By : KingAchelexus|
[Support] WAKFU did not shutdown correctly.
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
|4 / 2418||October 02, 2015, 19:44:41 By : spuba|
Identifying the cause of Latency
By : [Sabi] - September 23, 2015, 15:58:06
From the point of view of a troubled player, any latency issue is probably identical to another. In reality, each case can be unique. We believe that a small simplified explanation on the different problems that can cause latency is the best way to enable you to provide us with the essential information to identify the problem in order to fix it as quickly as possible. The aim of course is that...
The : 2015-09-23 15:58:06
|0 / 1126||September 23, 2015, 15:58:06 By : [Sabi]|
[Policy] Items Trade Dropping
By : [Flatops] - April 24, 2015, 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
|0 / 851||April 24, 2015, 06:29:15 By : [Flatops]|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 5889||September 03, 2014, 02:03:53 By : [Sabi]|
|5 / 1658||April 02, 2014, 01:17:23 By : Toastman7|
Cannot Leave Guild !!! (Guild corrupted data)
By : feijoado - August 17, 2016, 12:34:52
Hello ! I've long had this issue. I cannot leave an old guild and the interface of it is completely bugged. About 4-5 months ago this bug happened and I sent a ticket to Ankama, and they said that the data of the game was corrupted and after an update it would be solved. So I waited some time after that major update and still nothing happened. I resent a ticket after that and got no resp...
The : 2016-08-17 12:34:52
|5 / 311||Yesterday - 14:58:13 By : malefica-pt|
|0 / 33||Yesterday - 03:28:37 By : Dieghost17|
|2 / 58||September 23, 2016, 09:57:17 By : HelloX4|
Anyone else having this problem with Steam Wallet?
By : QueenofChaos27 - June 12, 2015, 01:02:36
Trying to buy ogrines -- i added money to steam wallet and when i click on buy ogrines in game it just refreshes and doesn't give me the ogrines or notification or anything at all....................
The : 2015-06-12 01:02:36
|49316 / 12617||September 22, 2016, 15:57:57 By : joshei28|
Ankama Fix it: A gift for veterans: Old Sea Boowolf!
By : Delaz - August 02, 2016, 01:04:48
Sabi or Flatop, having my account ripped apart in the force account transfer of Dathura players, I was forced to split apart my wakfu and dofus accounts. You guys have slowly changed majority of the reason(removing removing region lock being one of them) and add paid feature to revert what you guys have done( namely character transfers). Now your giving out a Veterans gift which I will never...
The : 2016-08-02 01:04:48
|16 / 804||September 22, 2016, 01:05:10 By : Caliiintz|
|2 / 73||September 21, 2016, 05:23:13 By : pyromagez|
i got hacked
By : lumanashi - September 15, 2016, 16:12:35
hacked My account got hack, waiting for a reply from Ankama Support, to hopefully get it all my stuff back. I´m an old player to this game was playing this game since i was 15 and now 21 years old, I haven´t played for 3 years due to working issues and family issues. When i decided to get back to my gaming life, I see my characthers we´re erased, I´ve burst into tears because I work so hard and spent so ...
The : 2016-09-15 16:12:35
|5 / 216||September 18, 2016, 19:15:41 By : [Sabi]|
|2 / 118||September 16, 2016, 03:51:45 By : rev-er|
|4 / 145||September 15, 2016, 08:19:12 By : zapman89|
|22 / 801||September 14, 2016, 04:42:44 By : CoolRay|
|1 / 83||September 13, 2016, 20:34:31 By : deadcafe|
|1 / 53||September 12, 2016, 14:26:28 By : OnePiecelover17|
|0 / 69||September 11, 2016, 19:18:48 By : OnePiecelover17|
|0 / 57||September 10, 2016, 17:17:24 By : Fleisch|
|0 / 59||September 10, 2016, 06:10:44 By : JeddySky|
moved : Error download message
By : Sting-Shotter - September 09, 2016, 09:21:22
WTF is this?... i got like 500GB free and it doesnt install, updated my drivers and everything... anyone got an idea? BTW this happens with all ankama games, can't install dofus, wakfu beta and im sure that wakfu will refuse to update aswell... Help XD...
The : 2016-09-09 09:21:22
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|3 / 197||September 06, 2016, 21:36:04 By : deadcafe|
|1 / 121||September 05, 2016, 03:06:10 By : TheRogueCat|
Quest Bug - The Best 30% of Arkaeology - II - En Route for the Cup
By : Saltshaker - September 04, 2016, 17:51:34
The quest will not progress when I examine the cup on the grave. So I have noticed that there is another thread with this same problem on these forums from April of ...
The : 2016-09-04 17:51:34
|0 / 45||September 04, 2016, 17:51:34 By : Saltshaker|
|4 / 210||September 04, 2016, 15:33:36 By : malefica-pt|