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Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|779 / 43709||December 05, 2016, 20:19:34 By : StabbyDaggers|
[Shop] Payment Options Update Thread
By : [Sabi] - February 07, 2014, 04:13:03
Hi everyone, As payment options always are bound to evolve and change. Some may go and some may be added based on what is felt the best for our communities to use. Therefore I have decided to create this thread to keep you updated on these payment options. Please note that if you are experiencing any payment issues, while you can still share them on this forum, it is preferred to cont...
The : 2014-02-07 04:13:03
|123 / 14615||December 03, 2016, 13:02:24 By : Taz-87|
|0 / 530||July 11, 2016, 17:52:24 By : [Sabi]|
How to retrieve and share with Support your Game Logs
By : [Flatops] - December 28, 2015, 04:11:15
To share with us your game logs, please follow the following steps: 1) Record your gamelogs via the Report A Bug button. [*]It is located on the upper left corner of your game window. You can also see this button in-game after logging in. 2) To retrieve your gamelogs [*]Open the Updater[*]Press ESC to open your options[*]Click on the Actions (left bottom corner)[*]Click on Op...
The : 2015-12-28 04:11:15
|0 / 492||December 28, 2015, 04:11:15 By : [Flatops]|
Mac OS X Yosemite (10.10.x) - Issues with the version of your Java
By : [Flatops] - December 28, 2015, 02:59:30
Following the recent Mac OS update to the version of OS 10.10.x, it is possible that you might encounter an error with Java. By downloading this Mac update, Java 8 is automatically installed. Java 8 is not compatible with Wakfu currently. We encourage you to install Java version 6, which is compliant with Wakfu. Our development teams are currently working on establishing compatibility w...
The : 2015-12-28 02:59:30
|0 / 601||December 28, 2015, 02:59:30 By : [Flatops]|
[Support] WAKFU did not shutdown correctly.
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
|4 / 2637||October 02, 2015, 19:44:41 By : spuba|
Identifying the cause of Latency
By : [Sabi] - September 23, 2015, 15:58:06
From the point of view of a troubled player, any latency issue is probably identical to another. In reality, each case can be unique. We believe that a small simplified explanation on the different problems that can cause latency is the best way to enable you to provide us with the essential information to identify the problem in order to fix it as quickly as possible. The aim of course is that...
The : 2015-09-23 15:58:06
|0 / 1238||September 23, 2015, 15:58:06 By : [Sabi]|
[Policy] Items Trade Dropping
By : [Flatops] - April 24, 2015, 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
|0 / 906||April 24, 2015, 06:29:15 By : [Flatops]|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 6115||September 03, 2014, 02:03:53 By : [Sabi]|
|5 / 1788||April 02, 2014, 01:17:23 By : Toastman7|
|10 / 169||Today - 05:10:59 By : VeronicaMars|
|1 / 66||Yesterday - 15:16:33 By : Rikkis-Alt|
Periodical freezings during gameplay
By : TheRogueCat - December 04, 2016, 05:58:57
O hai. As I said some time ago, I seem to suffer some random freezing one or two times during the gameplay. I managed to track them in the logs, and I guess I have an idea of when do they happen, but no idea why. First one, I dumped the log on day 2-Dec, copying the nearest lines in the log: INFO 06:10:16,421 [AWT-EventQueue-0] (yO:141) - [Game Log] Shusnitch: -1,420 HP (Fir...
The : 2016-12-04 05:58:57
|1 / 59||Yesterday - 08:14:39 By : LethalCrasherGuy|
|0 / 84||December 06, 2016, 23:11:36 By : Wavechaser|
Report a player
By : marotomau - December 06, 2016, 00:19:07
Report a player I want to report someone who wanted to argue with me, and he wanted to report me cuz i was defending myself. Which sections i should select on the report system? His name is < removed > here is his quotes: < removed > : lmao shut up plz < removed > : such a kid Challenged a fight to solve the things and he refused the battle and then he resolves to argue Continuously ----> < removed...
The : 2016-12-06 00:19:07
|6 / 232||December 06, 2016, 22:58:30 By : saphiLC|
|5 / 97||December 06, 2016, 20:43:32 By : Wavechaser|
|2 / 102||December 06, 2016, 14:58:54 By : OnePiecelover17|
|1 / 109||December 04, 2016, 10:15:10 By : SSBKewkky|
couldn't download client error popped up
By : RestlesSkrillex - December 03, 2016, 09:49:19
visual studio redistributable 2008 Click here can i get an exact download link to the specific visual studio redistributable that wakfu is usin.. i tried downloading others nothing is working updated windows it works now...
The : 2016-12-03 09:49:19
|0 / 23||December 03, 2016, 09:49:19 By : RestlesSkrillex|
|7 / 190||December 02, 2016, 02:07:56 By : SolidElle|
Really? The map memory leak glitch is still here?
By : Draagonblitzz - November 30, 2016, 03:43:34
Quit the game for a couple years because I got bored of the grindfest. Came back just now to give it another try. But the infamous (to me, anyway) map glitch is still here. It's so easy to replicate too: 1. Open Wakfu and Task manager 2. Go to Wakfu and hold down M (opens and closes the map rapidly) 3. Watch the usage on Wakfu soar by as much as 1 gig of ram per 10 seconds I know this g...
The : 2016-11-30 03:43:34
|1 / 108||December 01, 2016, 20:53:22 By : rbxnymzdndfyr|
|168 / 7130||December 01, 2016, 03:09:16 By : NiuChang|
|2 / 90||December 01, 2016, 02:27:28 By : NiuChang|
|3 / 195||November 30, 2016, 21:53:50 By : Draagonblitzz|
Didnt get 30% extra time for Heroes service!
By : pilagr - November 29, 2016, 00:55:53
From today until December 04th, when you purchase any Hero service longer than 30 days, you'll get no less than 30% more time. An offer you shouldn't miss! if you purchase a 30-Day Pack, you'll actually enjoy its bonuses for 39 days I did buy booster pack + 2 heroes for 30 days but instead of getting the advertised extra 9 days for the heroes I got the normal 30 days....
The : 2016-11-29 00:55:53
|0 / 45||November 29, 2016, 00:55:53 By : pilagr|
|1 / 78||November 28, 2016, 11:06:35 By : SplingSplingSpling|
|8 / 755||November 26, 2016, 22:30:33 By : kromzer0|
companionship seal turned into Kannivore Ring with 10/10 runes
By : OnePiecelover17 - November 26, 2016, 18:31:10
i need help ankama -_- i changed my two rings and suddenly my companionship ring has turned itself into my kannivore ring w ...
The : 2016-11-26 18:31:10
|2 / 99||November 26, 2016, 19:09:39 By : OnePiecelover17|
|4 / 290||November 25, 2016, 23:01:29 By : Musi-chan|
[Apparently Fixed]Unable to access the Remington server
By : TheRogueCat - November 25, 2016, 05:44:53
O hai. I was logged in with this account right before that happened, and the thing is: [*]The chat channel worked, time was not frozen there.[*]I was able to move the char but not to interact with anything (ecateleporter, getting seeds from mobs...).[*]I logged out and tried to reconnect, the Connecting... screen is stuck there, no matter how many times I try.[*]I tried logging with the seconda...
The : 2016-11-25 05:44:53
|2 / 90||November 25, 2016, 19:20:42 By : TheRogueCat|