Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|728 / 37182||May 14, 2016, 18:18:00 By : blazakkhakabow|
How to retrieve and share with Support your Game Logs
By : [Flatops] - December 28, 2015, 04:11:15
To share with us your game logs, please follow the following steps: 1) Record your gamelogs via the Report A Bug button. [*]It is located on the upper left corner of your game window. You can also see this button in-game after logging in. 2) To retrieve your gamelogs [*]Open the Updater[*]Press ESC to open your options[*]Click on the Actions (left bottom corner)[*]Click on Op...
The : 2015-12-28 04:11:15
|0 / 261||December 28, 2015, 04:11:15 By : [Flatops]|
Mac OS X Yosemite (10.10.x) - Issues with the version of your Java
By : [Flatops] - December 28, 2015, 02:59:30
Following the recent Mac OS update to the version of OS 10.10.x, it is possible that you might encounter an error with Java. By downloading this Mac update, Java 8 is automatically installed. Java 8 is not compatible with Wakfu currently. We encourage you to install Java version 6, which is compliant with Wakfu. Our development teams are currently working on establishing compatibility w...
The : 2015-12-28 02:59:30
|0 / 323||December 28, 2015, 02:59:30 By : [Flatops]|
[Shop] Payment Options Update Thread
By : [Flatops] - February 07, 2014, 04:13:03
Hi everyone, As payment options always are bound to evolve and change. Some may go and some may be added based on what is felt the best for our communities to use. Therefore I have decided to create this thread to keep you updated on these payment options. Please note that if you are experiencing any payment issues, while you can still share them on this forum, it is preferred to cont...
The : 2014-02-07 04:13:03
|119 / 12730||December 04, 2015, 03:17:13 By : KingAchelexus|
[Support] WAKFU did not shutdown correctly.
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
|4 / 2070||October 02, 2015, 19:44:41 By : spuba|
Identifying the cause of Latency
By : [Sabi] - September 23, 2015, 15:58:06
From the point of view of a troubled player, any latency issue is probably identical to another. In reality, each case can be unique. We believe that a small simplified explanation on the different problems that can cause latency is the best way to enable you to provide us with the essential information to identify the problem in order to fix it as quickly as possible. The aim of course is that...
The : 2015-09-23 15:58:06
|0 / 919||September 23, 2015, 15:58:06 By : [Sabi]|
[Policy] Items Trade Dropping
By : [Flatops] - April 24, 2015, 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
|0 / 757||April 24, 2015, 06:29:15 By : [Flatops]|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 5470||September 03, 2014, 02:03:53 By : [Sabi]|
|5 / 1506||April 02, 2014, 01:17:23 By : Toastman7|
|2 / 69||Today - 01:06:27 By : Ounce|
|2 / 41||Yesterday - 19:14:58 By : AsunaKotomi|
|1 / 58||Yesterday - 01:11:34 By : StCecet|
|0 / 20||Yesterday - 01:09:03 By : StCecet|
Bags missing from Encyclopedia section of website
By : spikedrosered - May 21, 2016, 15:26:40
Specifically the Accessories tab of the Encyclopedia Today I was attempting to search for bags via the Wakfu Encyclopedia of this website and noticed that the Accessories section no longer allows sorting to find Bags. In fact they are no longer listed there at all, only emblems. However if you go to the handyman section of professions you can find the long list of all crafts which includes those bags, clicking on those links proves that the bags sti...
The : 2016-05-21 15:26:40
|0 / 46||May 21, 2016, 15:26:40 By : spikedrosered|
|3 / 320||May 20, 2016, 16:48:16 By : Drunkendx|
By : MrMunchkin1988 - May 20, 2016, 13:31:10
unknown Error while using authentificator there is a 30sec load screen which ends in a unknown error and prevent me from log in edit: ok tried it again and it worked.... sont know what caused it, but i had this 4 times in a row...
The : 2016-05-20 13:31:10
|0 / 19||May 20, 2016, 13:31:10 By : MrMunchkin1988|
Can't get through the ugly tower gate (not anymore)
By : jiggmin - May 19, 2016, 18:24:21
Equipping the ugly set doesn't let me in, I want to farm toads (really sorry, please delete thread)...
The : 2016-05-19 18:24:21
|0 / 67||May 19, 2016, 18:24:21 By : jiggmin|
Stuck at conecting....
By : Arrowofluck - May 03, 2016, 19:26:40
Can't log into game for more than 5 hours.After i choose server it says *loading* but dont loading my characters.Same thing was yesterday and its outfixed in 3 hours.The fact is that i cant log only my main aaccount while i can do on other.What should i do?...
The : 2016-05-03 19:26:40
|2 / 140||May 17, 2016, 13:15:56 By : blablablibo|
In-game icons/elements not loading properly
By : LiyernNL - May 11, 2016, 23:39:48
For some reason since today alot of Icons and elements (inside the shop for example) don't load properly. Here are a few: -When I press M, the map itself doesnt load, only the outer boarder with the X to close it. Same thing happens when opening the Dragoturkey quicktravel map -Characters Icon in Party Screen/Friend list/Guild list won't show up -Sometimes structures in the game don't load ei...
The : 2016-05-11 23:39:48
|5 / 111||May 17, 2016, 07:44:21 By : [Flatops]|
|2 / 240||May 17, 2016, 07:40:19 By : [Flatops]|
moved : Strange Mistake in - Guild points
By : AtaruMiku - May 10, 2016, 00:36:36
Hello, here its me Koteczka leader of guild - Brotherhood of Steel. Today I noticed a strange change in Guild Points. So strange that I can not understand it. Always my guild was on the first place in the top of Guilds Ranking. Behind us were located - guild - La Guilde - with loss of several points +/- 500. Today, when I looked at the ranking the difference was 15432 points!!! ...
The : 2016-05-10 00:36:36
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moved : Thw Whirlway station portals not accesible
By : Drunkendx - May 11, 2016, 15:21:20
Today i entered Whirlway station 5 times. ONLY ONCE WAS I ABLE TO ENTER PORTAL TO SECOND FIGHT. Other 4 times I could not even exit dungeon normally. And there I was wondering why there were no whirlispheres on market. Annoying dungeon + plus bugged dungeon make some items quite scarce... Edit: 7 entries, only once portals worked....
The : 2016-05-11 15:21:20
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Migration of Wakfu China FAQ
By : [Flatops] - October 16, 2015, 12:29:01
Hi everyone, We want to make sure to assist our players from Wakfu China and provide them with information regarding the process of the migration and troubleshooting tips. How do I migrate my account ?[*]Your Wakfu China account will not be accessible after the migration.[*]In order to recover your account, you would have to migrate via the migration page [*]The migration page will be ava...
The : 2015-10-16 12:29:01
|173 / 11028||May 15, 2016, 11:46:59 By : kylin520|
|0 / 47||May 13, 2016, 18:56:06 By : Silverfox09|
By : CheshirePuss - May 12, 2016, 18:44:55
Some friends and I decide to play wakfu after having been in hiatus from it for quite some time, and decide to buy a month of gameplay as well. One of our friends and I are American, and one of us did not catch wind of the conversion fee until a much later date after the purchase, due to our location, which was an additional 5 bucks. Is there some small print I missed, or am I free to send a ti...
The : 2016-05-12 18:44:55
|2 / 274||May 13, 2016, 11:03:06 By : [Flatops]|
Windows 10 and Wakfu/Dofus/Krosmaster/Dofus Touch/Krosmaga?
By : TommyTrouble - May 11, 2016, 22:38:51
Hi there, just wondering- I keep getting endless pop-ups asking me to upgrade my Windows 7 and 8 com ...
The : 2016-05-11 22:38:51
|6 / 282||May 12, 2016, 21:37:18 By : Reime|
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|4 / 170||May 06, 2016, 18:12:53 By : Juubkatt|
Dropped Subscriber Items disappear
By : Altivare - May 05, 2016, 16:28:13
Whenever I drop something in the subscriber section after killing a mob it is disappearing from my inventory. Side note: My vampire costume also disappeared too. I have 300 days of subscription and purchased the Anathar pack....
The : 2016-05-05 16:28:13
|1 / 151||May 06, 2016, 00:11:26 By : [Sabi]|
|1 / 164||May 05, 2016, 09:31:36 By : [Flatops]|