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The PayPal payment option is currently under maintenance
until Monday May 4th for all Ankama websites for technical reasons. We apologize for the inconvenience and thank you for your patience and understanding. For updates on the Paypal maintenance: Click Here.
Check our general FAQ page to keep yourself updated and find the answers to your questions: Click Here.
A Phaeris migration FAQ and troubleshooting thread was created: here.
New nations' subforums have been created for each servers and the Dathura forums removed as belonging to the FR Community, please make sure to relog your account on the website in order to be able to see/use them!
Technical Issues Options
|Title||Replies / Views||Last action|
Forums Rules of Conduct
By : [Sabi] - January 21, 2014, 03:21:47
Welcome! These forums have been created to be a friendly environment for our community, where they may share their WAKFU experience, ask questions, get help, share feedback and most of all… to socialize and have fun. Therefore we feel it is important to share with you the guidelines for the overall wellness of the forums. We have compiled a few basic pointers to follow that will help you o...
The : 2014-01-21 03:21:47
|-- / --||January 21, 2014, 03:21:47 By : [Sabi]|
[Shop] Payment Options Update Thread
By : [Flatops] - February 07, 2014, 04:13:03
Hi everyone, As payment options always are bound to evolve and change. Some may go and some may be added based on what is felt the best for our communities to use. Therefore I have decided to create this thread to keep you updated on these payment options. Please note that if you are experiencing any payment issues, while you can still share them on this forum, it is preferred to cont...
The : 2014-02-07 04:13:03
|70 / 5046||May 22, 2015, 04:52:51 By : [Flatops]|
Support Service: Report Your Ticket Here
By : [Sabi] - January 09, 2014, 07:17:17
Hi everyone, I would like to make sure that we keep you updated on our current support service. As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service. But I can inform you that we are currently and will be...
The : 2014-01-09 07:17:17
|576 / 22387||May 20, 2015, 19:02:53 By : itsxalors|
[PHAERIS] Migration FAQ
By : [Sabi] - April 15, 2015, 10:47:03
Hi everyone, Due to the recent migration of the Phaeris server, we wanted to make sure to assist all the Phaeris players and provide them with more information regarding handling the migration of their accounts and troubleshooting any arising issues. Please note that the following information also includes Steam support: I connect with an Ankama login – password [*]Your account will not ...
The : 2015-04-15 10:47:03
|126 / 6594||May 04, 2015, 08:33:35 By : xelorest|
[Policy] Items Trade Dropping
By : [Flatops] - April 24, 2015, 06:29:15
Greetings from the Support team! Due to the influx of tickets that we have received for the past year, we feel that it is high time that we address some concerns regarding the growing trend of dropping items on the ground when trading between two characters of different accounts. We strongly advise against this practice, as dropping items was never intended to be a short cut when trading b...
The : 2015-04-24 06:29:15
|0 / 126||April 24, 2015, 06:29:15 By : [Flatops]|
[Support] WAKFU did not shutdown correctly.
By : [Picaro] - March 27, 2015, 10:21:26
The following error 'WAKFU did not shutdown correctly' (U04040001) is linked to having an out of date version of OpenGL. Prior to the Kelba Update (1.40), WAKFU required a version of 1.3.x of OpenGL, but since the update WAKFU now requires an OpenGL version of 2.2.4 to work correctly. As these updates are not always automatically offered by the developers of the software, it is important...
The : 2015-03-27 10:21:26
|1 / 447||April 11, 2015, 15:38:44 By : marinesman|
[Report Here] Client Freezing Issues
By : [Sabi] - August 19, 2014, 06:32:59
Hi everyone, As we have been made aware of a few client freezing issue and as we would like to continue to bring improvements to the performance of the game, we would like to invite you to report in this thread any game client freezing issues that you have encountered with the game. In order to properly help us identify and resolve these, please use the following report template: [*]Clie...
The : 2014-08-19 06:32:59
|22 / 3413||April 07, 2015, 08:36:07 By : FinroyThePuppeteer|
|2 / 1152||February 23, 2015, 13:39:36 By : mariachiaragoretti|
[Support] Connection Issues Help
By : [Sabi] - September 03, 2014, 02:03:53
Hi everyone, Here are a few advice to help you when encountering any connection issues when login into the game: The first step is to verify that no current maintenance is happening on the WAKFU servers which would explain why you cannot login: click here. If the servers have no current maintenance and are online, you may then use the following solutions to try to remedy to your situation...
The : 2014-09-03 02:03:53
|0 / 3349||September 03, 2014, 02:03:53 By : [Sabi]|
|5 / 703||April 02, 2014, 01:17:23 By : Toastman7|
|1 / 36||Yesterday - 20:00:00 By : Zygarde|
|12 / 354||Yesterday - 05:12:58 By : ForbiddenMonsters|
|44 / 725||Yesterday - 00:43:39 By : KingAchelexus|
|2 / 47||May 22, 2015, 20:32:22 By : Smokethiskid|
|6 / 189||May 21, 2015, 13:31:46 By : Kirtus2|
By : Kirtus2 - April 21, 2015, 00:00:10
Problems with connection! I can't connect no matter what i do, i saw all the forums and nothing looks like my issue...Please help!! I have even reinstalled the game countless times. The thing that is happening is, i put my log and password and click to log, sometimes show the servers, sometimes is breaks before. But always it get bugged or something, i don't know what happens, but it stays like that until it shut by in...
The : 2015-04-21 00:00:10
|6 / 249||May 21, 2015, 13:18:37 By : Kirtus2|
Your problem concerns: can not be blank
By : Nayeco - May 20, 2015, 13:29:30
Hi There (Sorry for my english) Everytime i try to contact the support and fill everything out, this message appears: Your problem concerns: can not be blank - And also if i choosen a concern. So could anyone help me with this? Thanks Cheers...
The : 2015-05-20 13:29:30
|2 / 154||May 21, 2015, 10:47:47 By : [Flatops]|
|3 / 137||May 20, 2015, 12:07:15 By : [Flatops]|
Game keeps sending me back to login screen everytime I select a character to play
By : chaz1235 - May 17, 2015, 05:59:52
I click on my character to play and the screen starts loading then ends up sending me back to the lo ...
The : 2015-05-17 05:59:52
|2 / 103||May 19, 2015, 11:44:44 By : [Flatops]|
XELORIUM PAST BUG, IMMORTAL LASPE!
By : FhilyboyTheBadboy - May 19, 2015, 04:19:40
hello, i just want to share this bug for the people who dont know this is the first time i saw this bug. Our run is really smooth,but started to get annoying because of this lapse, Lapse is immortal if you put rebirth mark and kill it,we are not disconnected, i waited for 5 mins straight. but meh! its no use. I lost fear fizz + 40, Almanax buffs time and i need to walk again to this dungeon....
The : 2015-05-19 04:19:40
|7 / 275||May 19, 2015, 11:35:12 By : FhilyboyTheBadboy|
|3 / 207||May 19, 2015, 11:35:06 By : [Flatops]|
|4 / 98||May 19, 2015, 11:22:55 By : [Flatops]|
|5 / 718||May 19, 2015, 01:58:01 By : [Sabi]|
|1 / 98||May 15, 2015, 11:56:31 By : [Flatops]|
I have a really really really important question I need to speak with ankama support
By : Hidous - May 14, 2015, 17:31:42
But I'm unsure of what section to put the topic under Ok so I won't go into details here, I'd really like if I could get ahold of someone from ankama to m ...
The : 2015-05-14 17:31:42
|4 / 194||May 15, 2015, 02:56:29 By : [Sabi]|
Unable to Hear Wakfu Game via Headphones (Computer Tablet)
By : KHfan22 - May 12, 2015, 21:55:14
Does anyone know how to make it so I can hear sounds from Wakfu via headphones/earphones? Currently as I look at the volume mixer, wakfu sound is played through the built in speakers of my Computer tablet. I appreciate your responses. edit: Here is a screen shot of my volume mixer Speakers: Headphones: ...
The : 2015-05-12 21:55:14
|5 / 100||May 13, 2015, 09:53:25 By : [Flatops]|
|3 / 143||May 13, 2015, 03:31:26 By : [Sabi]|
|57 / 880||May 13, 2015, 00:45:58 By : Monsterjellybelly|
Is it possible to remove character trough web-browser?
By : Kiwthebird - May 11, 2015, 13:45:35
Last time, my character were corrupted, now i lost access to the Nox. I've made ticket to the suppor ...
The : 2015-05-11 13:45:35
|3 / 178||May 12, 2015, 11:46:33 By : [Flatops]|
|4 / 123||May 12, 2015, 06:52:33 By : LouCypher|
For those having small "video-freezing spikes" in game
By : ZeraKoN - February 13, 2014, 11:04:29
Related to Video an NOT connection issues Many months ago, after the first revamp on the Updaterm my client started to video-freeze (1s freezes on the game image) every 5 seconds... You may think 1 second? oh comeee Yeah, after 1h playing like that you just wanna smash your computer monitor... After some tests I noticed that on my WinXP64x the game client is called Wakfu.exe and on Win7 is called java.exe . In the Win7, I went to th...
The : 2014-02-13 11:04:29
|20 / 1912||May 12, 2015, 03:48:15 By : Seguchi-sama|