I would like to make sure that we keep you updated on our current support service.
As you have noticed we have experienced delays in the response time of your tickets, which we want to apologize for and we are very much agreeing with you that it is not a positive situation for anyone needing help from our support service.
But I can inform you that we are currently and will be recruiting even more new members of the support service, some of them being already in training as we speak.
Although while I have been receiving many Ankabox messages as well as new threads which have been posted in many different forums, they should all received the same amount of attention and it feels like they haven't enough.
Therefore I would like to offer you a better temporary system that will make things much easier for all of us while we are working on improving our services.
I would like for you to reply to this thread (if your ticket hasn't been answered over a 3 days period) by sharing the necessary information which will be forwarded to our support service team for quick reply. Now I will update each reply with a note allowing you to see their status, such has [Pending], [Completed]. My pledge to you will be to keep a watchful eye on your posts and to update them accordingly.
You will still need to file a ticket when you are running through issues if you haven't already and that can be done at: support.ankama.com
- Ticket number:
- Issue type (account, technical, lost items, payment issues, etc...):
*Please do not share any account information on this thread or discuss any account violations as only the information above is needed.
This post has been edited by [MOD]Gataki - September 28, 2016, 07:06:11.