Back to forum.wakfu.com

No flash

Support Service: Report Your Ticket Here
Community Manager * Member Since 2013-07-08
posté February 20, 2014, 21:41:31 | #61
Hi guys,

Thank you again for continuing to make use of this thread.

As I received an update on your ticket numbers, I have updated all the posts accordingly to their status.

Also please note that a new support service website is on its way, for all the details: Here.


Short Strich * Member Since 2012-12-08
posté February 21, 2014, 00:20:37 | #62
TWX-641866
^Pertaining to my not-yet-received "Upholder of Justice" title.

Btw, the new support features sounds good so far.

Thanks Sabi.

Edit: I received my title, so this is no longer an issue!


This post has been edited by [Sabi] - February 24, 2014, 18:20:29.
Reason for edit : [Completed] - Thank you for the update!
Narcissistic Larva * Member Since 2012-11-09
posté February 22, 2014, 13:11:37 | #63
Ticket Number: TDQ-588218
Date: February 20, 2014
Account Theft

Closed.
Nothing to do.
Who stolen item can continue to play, i should restart farming items knowing that things like this can happend again.
Ankama shield found thief's IP but is useless if staff can do nothing...This is nosense...


This post has been edited by [Sabi] - March 29, 2014, 03:21:44.
Reason for edit : [Completed]
posté February 23, 2014, 13:47:51 | #64
Sabi,I know this isnt a ticket but I have been having a huge and giant problem I have been playing usually but sometimes I stopped playing then I forgot so I just go on my old computer and my account info is there but my old computer I gave to my friend but he deleted it so I reinstall it to get my info back since that working last time but then its not there anyway I could fix it all the info I forgot even the name of my character and hes level all I remember is that he was in the 50s,56 or 52 perhaps do you guys have any way on helping ?
Plus I need to get back on fast Im still paying for membership also the email is a old one I have a new one now,Only thing I remember about my acount is also my name had Death in it and my main class was a sacrier has I said 50s,56 or 52


This post has been edited by YamanLolZeGreat - February 23, 2014, 16:15:58.
Community Manager * Member Since 2013-07-08
posté February 24, 2014, 19:00:18 | #65
Hi Yaman,

Unfortunately that would have to be looked into by the support service team but I appreciate that you shared that with me, please submit a ticket: Here.

The support team will be able to ask you for information to confirm that you are the owner of the account and then you can update your post with the ticket number if you would like.  


Featherless Piwi * Member Since 2011-02-20
posté February 24, 2014, 20:39:34 | #66

Quote (twojastara @ 23 January 2014 18:42) *
Ticket: DOE-387909
Date: September 20, 2013
Type: Lost item.

Explained in the ticket, and in the several pms I sent you, Sabi. (some time ago)
This has NOT been "[Completed]".

NOTHING has been done about it, I didn't even get a repply!

Are you kidding me?


This post has been edited by [Sabi] - March 29, 2014, 03:22:32.
Reason for edit : Has been resent to support [Completed]
Ugly Gobball * Member Since 2010-10-05
posté February 25, 2014, 19:48:33 | #67
  • Ticket number: FZK-979591
  • Date: 2014-02-24
  • Issue type: Vanishing relic/sidekick bug
Thanks


This post has been edited by [Sabi] - March 29, 2014, 03:22:45.
Reason for edit : [Completed]
Lazy Bow Meow * Member Since 2011-03-03
posté February 25, 2014, 23:37:52 | #68
Ticket: NFL-880746
Date: 2014/02/16
Type: item/Equipement/set bug (Professions bug)


Description:
When i use to lvl my professions, when i finish mining, skinning a mob, cuting cereals, etc, i dont get any type of resources and the mine doesn't disappear! I cant reach my professions and i cant even make some money! Its a huge problem, pls help me!


Character:Shotx, Gordaige

Thanks


This post has been edited by [Sabi] - March 29, 2014, 03:22:58.
Reason for edit : [Completed]
Featherless Piwi * Member Since 2011-02-17
posté February 26, 2014, 02:40:55 | #69
VIW-110958 - on February 19, 2014

Can't complete one of the starting quests (the one where you have to choose a nation) because i'm already in a nation. Probably due to some sort of "tutorial" reset.


This post has been edited by [Sabi] - March 29, 2014, 03:23:09.
Reason for edit : [Completed]
Ugly Gobball * Member Since 2011-04-28
posté February 26, 2014, 14:09:44 | #70
It is not supposed to go here, probably, but I do not know how long one usually waits for an answer when dealing with support.

I have 3 tickets:
RTO-196286 from 21.02.2014.
This one was created when I discovered that I cannot pay for my subscription with my credit cards. I suspect I know the reason. But it does not explain why I can't use Paypal either.
Hence,
KBR-807386 from 23.02.2014.
I can't use Paypal. Other payment methods are unavailable due to me being from a remote city in Russian Federation.

I wouldn't want to go into details here. What matters is that my account has been active since 2011, I had a subscription bought right before release, it lasted the time it should (but I was unable to play due to some personal reasons). So that one time my payment went through well enough.
But now I can't pay. I want to buy a one year worth of playtime, and I am utterly unable to.
And support service is silent.

I would be grateful for help.


UPD: Many thanks! The issue is resolved.
I have successfully paid for a year of subscription!


This post has been edited by [Sabi] - March 14, 2014, 18:05:54.
Reason for edit : [Completed - Thanks for Update]
Lazy Bow Meow * Member Since 2007-02-16
posté March 02, 2014, 06:59:19 | #71
Ticket: EUZ-366707
Date: March 01, 2014
Type: Payment / Subscription issue

I am receiving the Payment method unavailable issue. I tried both Credit Card and Paypal. I have subscribed my characters from wakfu and dofus using these methods before but recently those methods did not work. I'm pretty sure many people get this problem.



Edit: support has responded to my ticket and the issue was resolved.  


This post has been edited by [Sabi] - March 14, 2014, 18:06:32.
Reason for edit : [Completed - Thanks for Update]
Narcissistic Larva * Member Since 2008-04-13
posté March 04, 2014, 05:27:49 | #72
Ticket Number: LAD-416870
Date: March 03, 2014

Issue regarding subscription payment options not available. Sent this ticket early this morning, but I figure it might help if I post here too. Thanks.


This post has been edited by [Sabi] - March 29, 2014, 03:23:32.
Reason for edit : [Completed]
Lazy Bow Meow * Member Since 2014-03-12
posté March 15, 2014, 16:37:23 | #73
TIcket Number: #1031125

Date: March 12, 2014

Type: Services / Character transfer




A request for account server transfer from Nox to Remington.

I work nights in the US so by the time I get home there is nobody awake on Nox. This is a fresh account and there are no characters on it at this time.


This post has been edited by [Sabi] - March 29, 2014, 03:29:12.
Reason for edit : [Completed]
Featherless Piwi * Member Since 2012-02-04
posté March 19, 2014, 20:08:51 | #74
Ticket Number: #1036191
Date: 2014-03-18
Type: the great emporium -I have a different problem

I brought a Scroll of Absolution on Wakfu boutique and i reset my pg. After this, there was a server rollback and i lost my reset. Need another scroll on my account.


This post has been edited by [Sabi] - March 29, 2014, 03:29:25.
Reason for edit : [Completed]
Ugly Gobball * Member Since 2014-02-12
posté March 19, 2014, 21:19:57 | #75
Ticket Number: # 1036196
Date: 2014-03-18
Type-the great emporium

rollback wiped my 2 tofus i had just bought with 10k ogrines, 10k ogrines still missing along with tofu need 1 or the other returned.


This post has been edited by [Sabi] - March 29, 2014, 03:29:36.
Reason for edit : [Completed]
Featherless Piwi * Member Since 2013-02-16
posté March 20, 2014, 08:23:32 | #76
Ticket Number: # 1033596
Date: 2014-03-16
Type: Report a bug with… >characters>spells
I cant level up my spells.My character level is 114 and spells lvl 101 and they are stuck


This post has been edited by [Sabi] - March 29, 2014, 03:29:50.
Reason for edit : [Completed]
Featherless Piwi * Member Since 2014-02-02
posté March 20, 2014, 21:03:34 | #77
number 1037793
type account banned

My Account has been unfairly banned
however, remains something outrageous and unacceptable I pay for a service that then unfairly because of others I denied I sincerely hope that you riisolva or that I be returned my money

i hope you can help mi Sabi


This post has been edited by [Sabi] - March 29, 2014, 03:30:10.
Reason for edit : [Completed]
Overweighted Chafer * Member Since 2012-03-10
posté March 20, 2014, 21:06:00 | #78
Ticket Number: 1037853

Problem: Account banned for no apparent reason.

I'm posting for my friend here, because he has no accounts to post on the forums. Hope you can help, Sabi.


This post has been edited by [Sabi] - March 29, 2014, 03:30:24.
Reason for edit : [Completed]
Featherless Piwi * Member Since 2011-07-08
posté March 20, 2014, 21:10:34 | #79
Ticket Number: #1037878
Date: 2014-03-21
Type: banned

My account (ID: fenris0706) was banned .
I never use any bug. please help me get my account back.
thanks


This post has been edited by [Sabi] - April 08, 2014, 17:44:20.
Reason for edit : [Completed]
posté March 20, 2014, 21:18:53 | #80
Ticket Number: #1037870 Date: 2014-03-20
Type: banned
I never use any bug. please help me to get my account.


This post has been edited by [Sabi] - April 08, 2014, 17:47:25.
Reason for edit : [Completed]