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Member Since : 2009-12-03
33 Posts (0.1 per day)
Most active in : Technical Issues & Bugs
posté July 16, 2014, 05:23:57 | #1
Ticket ID 112344

Lost Items


Thread : Technical Issues  Preview message : #754370  Replies : 441  Views : 10848
posté July 16, 2014, 05:20:41 | #2
No ticket answer Sabi, it's been over 2 months and still not answered my ticket and neither returned my items.
I created a new ticket ID 1123443. I hope someone answer me this time.
Tickets previous unanswered ID 1069971 and 1069273 ID

Sabi please do something. I'm tired of waiting.


Thread : Technical Issues  Preview message : #754368  Replies : 2  Views : 94
posté July 16, 2014, 05:18:13 | #3
No ticket answer Sabi, it's been over 2 months and still not answered my ticket and neither returned my items.
I created a new ticket ID 1123443. I hope someone answer me this time.


Thread : Bug Archives  Preview message : #754366  Replies : 3  Views : 151
posté June 18, 2014, 04:19:24 | #4
No ticket answer So, Sabi....Two months ago I created a ticket because of the bug that erased my pets, and still not been answered.
Please resolve this so that I can return to play.
Request 1069971

It seems that some people have regained their items.
Why were not returned mine yet?


This post has been edited by Axl-Alchemist - June 18, 2014, 16:24:52.
Thread : Bug Archives  Preview message : #746335  Replies : 0  Views : 65
posté June 05, 2014, 03:10:20 | #5
31 Days with no reply.

I want my items back.

REQUEST #1069971


Thread : Bug Archives  Preview message : #741253  Replies : 485  Views : 13517
posté May 28, 2014, 03:38:33 | #6
Sabi, makes 23 days I informed him that my items are gone, and so far no one answered me.

REQUEST #1069971


Thread : Bug Archives  Preview message : #737367  Replies : 485  Views : 13517
posté May 21, 2014, 21:52:01 | #7
My ticket have 17 days whitout a answers.

Ticket 1069273


Thread : Bug Archives  Preview message : #734321  Replies : 9  Views : 319
posté May 21, 2014, 21:49:54 | #8
Sabi, it has been 17 days since I sent my first request and still no response.
Please answer my request and then give back my items.
Many of my friends have stopped playing, and I will not pay again until I have my items back.

Request 1069273 


Thread : Bug Archives  Preview message : #734319  Replies : 485  Views : 13517
posté May 16, 2014, 15:27:32 | #9

Quote (luxioman @ 16 May 2014 12:13) *
Hi Sabi!

Some of my guildmates mentioned that Ankama has already replied to their tickets. But, I havent received any reply from the team yet. I dont actually want to say this, but to let you know, I feel a lot depressed and emotional at the moment. I am not sure why my ticket is being ignored (I am sorry to use that word, but that is how I feel right now - being ignored). To also let you know, I posted and sent my ticket earlier than my guildmates. So, I guess, I deserve to have a reply earlier than them. As much as possible, I really want to be patient here. But, can you let me know why Ankama haven't replied to my ticket yet?

Anyway, I am reposting my tickets again:

TICKET: 1069396
Same thing to me.

Now are 12 days whitout a answer.

Ticket 1069273




Thread : Bug Archives  Preview message : #732445  Replies : 485  Views : 13517
posté May 15, 2014, 21:20:04 | #10
I just want my items back.

Some items in the game are expensive.

I spent real money to get them, and now they are gone, for a mistake of the company, I think it's fair to win them back.

11 days now with no response about it.
Upset with this attitude of the company.
Report 1069971


Thread : Bug Archives  Preview message : #732251  Replies : 485  Views : 13517
posté May 13, 2014, 15:01:26 | #11
I just want my items back.

Some items in the game are expensive.

I spent real money to get them, and now they are gone, for a mistake of the company, I think it's fair to win them back.

9 days now with no response about it.
Upset with this attitude of the company.
Report 1069971


Thread : Bug Archives  Preview message : #731107  Replies : 485  Views : 13517
posté May 13, 2014, 04:41:26 | #12
Sabi, my tickets went unanswered and my items have not been returned yet.
Please solve this soon.
8 days without any feedback, this is ridiculous.


Ticket 1069971


Thread : Bug Archives  Preview message : #730981  Replies : 485  Views : 13517
posté May 12, 2014, 20:07:49 | #13
Sabi, I want to know if I'll have my items back?

Ticket 1069273

Ticket 1069971

My reports are open over a 8 days. 


Thread : Bug Archives  Preview message : #730901  Replies : 485  Views : 13517
posté May 10, 2014, 01:08:49 | #14
Sabi, I received no answer yet. Will return the missing items?
REQUEST #1069971
Character name: Akay Date and time: 05/05 Map: Shhhudoku's Kingdom Server: Remington
Bug description: All my pets and items are gone.
Here a list of miss items:
Macawcker Bow Meow x2 Gemlin Snoofle Young Wild Sow Wodent x2
Whispered Breastplate Phosphorescent Amulet EcactettesMine Helmet
And other itens...
Reproducibility process: The last time I played I did some fights against whispers, and today, when i log, my pets and itens are gone.


Thread : Bug Archives  Preview message : #729887  Replies : 485  Views : 13517
posté May 08, 2014, 14:34:13 | #15
Sabi, I want to know if I'll have my items back?


Thread : Bug Archives  Preview message : #728963  Replies : 485  Views : 13517
posté May 08, 2014, 03:22:56 | #16
Awesome


Thread : Cra  Preview message : #728615  Replies : 9  Views : 1489
posté May 08, 2014, 02:09:41 | #17
Omg...I thought this bug had been resolved. Still waiting to have my items back, but said it was ok to play. Upset about it.


Thread : Bug Archives  Preview message : #728587  Replies : 4  Views : 339
posté May 07, 2014, 23:08:18 | #18

Quote (AndersonMenezes @ 07 May 2014 22:02) *
What we know right now for SURE?

- Bug begins at sunday, and today is almost Thursday
- The bug is linked to pets, equipeds, storaged on bags or chests, when they gone, took everything else inside where the pets was
- Bug persists, so noone is safe, but the servers still open
- They are working (in what, we don't know)
- No answer on tickets (please, if SOMEONE have answer on tickets just tell here and i will change this)
- No answer about rollback wishes, (atm they will not discuss about this, so no rollback)
- No answer if we will get ALL items back, if we don't have the full list of them (just the things we remember?)
- No answer about if they know how the bugs happens, so they can't recriate it, so we still lost in our way
- If the bug isn't fixed yet, we can log, and get the bug again and again and again, so we don't know what's the purpose of log in
- Sabi is trying to give answers but atm isn't enough cause the time still pass, and we don't have answers from others departments.


P.S.: Please, if anything change, tell me and i will change, add or take off something from list. Thanks

So, Sabi, We will have our items back?


Thread : Bug Archives  Preview message : #728483  Replies : 485  Views : 13517
posté May 06, 2014, 20:19:26 | #19

Quote (Sabi @ 06 May 2014 19:56) *
Hey guys,

I need your help to help me pinpoint better this disconnection time from the servers that some of you have reported as a"reset".

Could you possibly share with me if any of you have been disconnected: which server, at what time and date, and if you received any error message.

Thank you so much in advance.
The last time I played day 03, fought whispers, and became only enter the game day 05.
When I looked at my inventory, was out of the items.
Here a list of miss items:
Macawcker Bow Meow x2 Gemlin Tamed Abomination Snoofle Young Wild Sow Wodent x2
Whispered Breastplate Phosphorescent Amulet EcactettesMiner Helmet


Thread : Bug Archives  Preview message : #727213  Replies : 485  Views : 13517
posté May 06, 2014, 18:49:09 | #20
Sabi, some items that I missed are acquired by quests. if they are not returned, how could I get them back?
I get paid to play, so I think it should have better support by Ankama, but this is not happening.
Please answer clearly.


Thread : Bug Archives  Preview message : #727051  Replies : 16  Views : 837