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You know, in my day, we cried even harder when bosses were bugged.
Thankfully, with the release of the Ultimate Exterminator event; the bosses were painstakingly tested to make sure no foul play was possible, and even hyped to the point where killing the boss first had to be confirmed by Ankama if it was a legit, clean kill.
Strange how that kind of stuff is out the window, huh?
Yeah.. and those that did world firsts kept exclusive titles *_*
Ha, Ah Haha.. This is funny because this doesn't even matter to me because it won't even let me pay.
I'm sorry but this company is forever a joke to me, no, worse than a joke. Any company whose system and customer service is so bad that a valid customer can't even pay them (ridiculously bad payment options aside) is a literal embarrassment to humanity.
The ability for the customer to easily buy one's product at the advertised price is one of the most basic and fundamental parts of a company's very skeleton. The ability to have clear, immediate communication with one's customers so that issues are resolved quickly and efficiently is but another. And yet, Ankama has failed miserably on these 2 simple, basic principles of business.
I literally feel sorry for those who are stuck working for this joke of a company. Square Enix was pretty smart to ditch these clowns who can't even maintain fundamental business principles, let alone manage and maintain a healthy online community. All sincere efforts that are made by those who truly want things to succeed are ultimately wasted due to how incompetent the company is as a whole which is honestly quite sad.
If I had to rate how much potential is being tapped by Ankama, I'd say less than 10% and it really honestly shows. They are disrespectful not only to their customers, but to their selves. They are dragging their own people under by how terrible they have done and are doing. This is beyond just getting their act together, they need a serious intervention and complete internal change to get out of this muck.
Unfortunately, their disgusting performance has been an ongoing issue since the very start from what I've seen. There's really not much to see here. Just wasted talents, ideas, and efforts...a dream seeping ever deeper beneath the rotting crust of what could have been.
I agree xD
In fact, they did respond to my tickets on why I can't use any form of payment and told me this:
Turn on your Ankama Shield
And guess what?
I still can't choose any payment options ISN'T ANKAMA CUSTOMER SERVICE THE BEST?
EVEN THE FRIGGIN' POOREST AND SMALLEST INTERNET COMPANIES THAT MAKE NO MONEY HAVE 24/7 LIVE CHAT ASSISTANCE
You're being a hypocrite. Why post on this thread, or even agree with the person you just quoted, when you're the only one of this forum to say, "if you can't afford it, why sub? the game is f2p for a reason"
The problem isn't about being able to afford it, the problem lies in customers not willing to pay more than what they want, which is a simple 6 dollar sub for a month; nothing more, nothing less.
If you going to quit, just quit.
Other than that... Sabi talked about the issues corresponding to the credit card problems and the reasons as to why they fail to function. Why they haven't fixed it yet? idk, but it's problem that Ankama is working on.
The second half your post I agree with. It's known, pretty much to most of the players, that Ankama fails to assume customer service responsibilities. At least your ticket was responded, none of my tickets gets responded.