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Member Since : 2013-02-21
491 Posts (0.93 per day)
Most active in : General Discussion
posté July 30, 2014, 06:45:39 | #1

Quote (stoned-dubith @ 30 July 2014 02:34) *
Hello Onlyadube,

Thank you for contacting Ankama Customer Support.

There are multiple reasons why the website is blocking the payment method. Here are a few of them:

If the account is new and it has less than 48 hours of playing time.After being able to purchase once, players must wait for 7 days before purchasing again. This is due to anti-fraud policies.There is no registered information (first name, last name, birthday, address) on the account.If one credit/debit card is used for multiple accounts and used to purchase many times in the same day or in consecutive days.Inconsistent IP.If Ankama Shield is off.To activate your Ankama Shield:

Login to your account at the Ankama Website (Click here)Head to the Security tab of your account management interface.Click "Activate Ankama Shield". We will send a security code to the email address associated with your account. (Please ensure that you have access to it. If you do not, please send a ticket to us for email change).Enter the security code to activate Ankama Shield on your account.Next time you log in to the Dofus, Wakfu or an Ankama site, you will have to add your computer and/or browser to your trusted list. If you don't, your account will enter restricted mode and you will only have access to limited in-game actions (in order to protect your account should it ever be stolen).

After activating your Ankama shield, please allow at least 24 hours before trying to purchase using your preferred payment method.

Best regards,

Iggrite


This is what i got as an answer when i asked why my credit card or paypal wasnt working. took 3 days for this response and i tried everything in this list, so why bother telling me to do this ?
Because they don't care...
Ankama seriously, start with lifting your bottom from whatever place you are sitting on and make something happening. We want real answers not pre-manufactured dolly answers. Almost everyone here have already Anka Shields on and other security on, so stop bull****ing us and give some answers.


Thread : Technical Issues  Preview message : #758457  Replies : 95  Views : 2948
posté July 29, 2014, 06:57:10 | #2

Quote (androgyous @ 29 July 2014 06:20) *

Quote (Hunter-Guilherme @ 29 July 2014 06:05) *

It has nothing to do with supply and demand, the problem is that there's no sort of guide price, nobody can know the price of every item, so they just put what they think are the price.

It's really awful for the economy, tho.
I thought everyone used wakfu-elements for pricing guidelines.
Most people I know use chat to ask how much something costs and only when you redirect them to WE go there. Is a bit sad even. And about economy, right now there are a lot new people who sell things without even knowing how much it really cost tbh. I seen really hilarious prices in last few days of f2p on market. Like some really worthless gears were put up basically almost for 1 mk or something. Right now with influx of new people economy will be having it's ups and downs.


Thread : General Discussion  Preview message : #758141  Replies : 32  Views : 721
posté July 29, 2014, 06:49:46 | #3

Quote (Amanita420 @ 28 July 2014 23:19) *

Quote (AngelicPorcelain @ 28 July 2014 20:40) *

Quote (Amanita420 @ 28 July 2014 15:05) *
Well they sent a reply to my ticket.

From what they are telling me, this issue is I need to utilize an authentication system called "3d Secure". After getting through an hour of holding and being tossed from person to person when contacting my bank, not a single person has ever heard of this system. Doing some of my own google research it seems this verification system is only available to European countries. Unless someone else has found a solution, I think that pretty much means as an American I can't buy ogrines. Gee thanks.
What? wow, I'm from south africa and i have been having issues with payment options too lately.
I really don't understand what changed and so quickly so other countries have to be punished?

Sabi, I hope you see this and please get back to us on if this is really true or not and if so, why Ankama didn't confront their clients about this then.

We have all been confused, basically begging Support to help us out, sending ticket upon ticket and for what? if this is true, then we were really wasting our time at least if told we could have raged and after a while calmed down and just accepted it rather than this, this is cruel to do to your loyal customers.


Ok so, I managed to finally make a purchase. Originally I was trying to use my Visa card, and seeing how the bank had no idea what I was talking about when I mentioned 3d secure I decided to give my Debit Mastercard a spin. When using that card I was prompted with the 3d secure menu and created a password for it, and everything worked out.

To anyone having trouble using their credit cards, check with your bank if they even use this 3d secure thing, I think this is where most of the trouble is coming from. Though they should really open up the paypal for more people.

EDIT: The 3d secure menu was a pop up, make sure you turn off any pop up blockers incase that's causing trouble.
Well, that surely is not solving the PayPal part problem. But I am happy at least someone got their Ogrines on hands.


Thread : Technical Issues  Preview message : #758138  Replies : 95  Views : 2948
posté July 28, 2014, 13:45:43 | #4
I have to agree, this is so frustrating. And the most frustrating is that we don't even get any answers as in if there will be any solution to the current Ogrine problem. All we get are the pre-manufactured dumbed down answers like: we are dealing with it, please stay calm and be patient. And etc.


Thread : Technical Issues  Preview message : #757952  Replies : 5  Views : 191
posté July 27, 2014, 10:06:52 | #5
Not so dear Dear Ankama, please, fix your Anti-Fraud system already. It is just not acceptable. Some people DON'T have Credit Cards and live in some countries that DON'T have options for paying that your SO GENEROUS payment system offers. And your Fraud system blocks even the last of that - the PayPal. All of the people get all the same message that they can't use it because of the security reasons and need to contact support. And that is not acceptable.

~Poetesse


This post has been edited by FinroyThePuppeteer - July 27, 2014, 10:08:19.
Thread : Technical Issues  Preview message : #757667  Replies : 25  Views : 785
posté July 27, 2014, 00:16:55 | #6
Fix your Paypal issue Ankama and unfix your anti-fraud system what is ridiculous.


Thread : Technical Issues  Preview message : #757586  Replies : 95  Views : 2948
posté July 15, 2014, 08:43:33 | #7

Quote (Nox16 @ 13 July 2014 23:26) *
i'll have you know im brakmarian and i take offense to these accusations... if you want to know who the real hoodlums are its amaknans... full of criminals i say :@
Oi, watch your tongue there. Maybe on Nox it is so, but here on Remington we keep things lawful in Amakna and the Bonta is one where things run shady.

~Poetesse


Thread : General Discussion  Preview message : #754108  Replies : 23  Views : 629
posté July 10, 2014, 09:01:32 | #8

Quote (Reime @ 10 July 2014 08:56) *
Baba Ji shall eventually become part of wakfu, and become canon. He just made two more threads, and added krosmoz to the title.
Accept the love of Baba Ji and he shall embrace you in his kindness, gifting with calmness and joy... Lel... 


Thread : General Discussion  Preview message : #752721  Replies : 47  Views : 1330
posté July 10, 2014, 08:56:01 | #9

Quote (androgyous @ 10 July 2014 08:55) *
This is sad news. Who is the community going to blame now for everything from class changes to global warming?
Aliens.
 


This post has been edited by FinroyThePuppeteer - July 10, 2014, 08:56:46.
Reason for edit : adding
Thread : General Discussion  Preview message : #752719  Replies : 25  Views : 768
posté July 10, 2014, 08:46:59 | #10
Btw, maybe not so into topic, but...
THERE IS something I did notice while browsing through the topics with the explanation what will be the differences between FREE and BOOSTED players. There is clearly said that FREE players will have no access to shared chest aka Account chest, will be not able to vote for Governor and use something called "XP bonus Reroll".
That last one option leaves me puzzled about what it can be. Xp bonus Rerolling? Um...what?
And to not to be totally off-topic, the prices of the game items that Ankama is raising is just are the result of the change as in f2p. More players incoming, more players possibly will be needing the scroll, Ankama wants to get more profit. F2P will bring more possible buyers right now, who before were not able to value game in full scale.


This post has been edited by FinroyThePuppeteer - July 10, 2014, 08:54:15.
Reason for edit : adding and clarifying
Thread : General Discussion  Preview message : #752716  Replies : 24  Views : 446
posté July 10, 2014, 07:44:51 | #11

Quote (Reime @ 10 July 2014 07:43) *

Quote (FurmentalAlchemy @ 10 July 2014 07:28) *
That was to be expected, in order to keep things in line with WAPAC.

Next up, I expect Makabra items to disappear.
Stock up now! (On everything really.. Costumes included.)
Salt and matches too, sensei?  


Thread : General Discussion  Preview message : #752703  Replies : 24  Views : 446
posté July 10, 2014, 07:09:58 | #12
Hm, I think you miss Pink Gobball Costume and that costume that we got from the Spring has Sprung event (not the shop one, the achievement one), and I am pretty sure I know someone, who has the Devious Goo Goo costume, need to check.

PS: Aaaand I just noticed it's an old thread... what a joy...


This post has been edited by FinroyThePuppeteer - July 10, 2014, 07:13:54.
Reason for edit : addition...
Thread : General Discussion  Preview message : #752696  Replies : 53  Views : 4516
posté June 17, 2014, 08:37:22 | #13
The "fun" in Ankama is definition of - let's make these people grind more.


Thread : Log Book  Preview message : #745721  Replies : 237  Views : 8095
posté June 06, 2014, 17:00:25 | #14

Quote (Ichiechiechie @ 06 June 2014 16:58) *

Something like this happened earlier, when players tried logging on to Remington Server.

Somehow it mysteriously opened up again.

I think Sabi means that she knows about it and currently monitors normal activity for Remington. But I may be wrong too...


Thread : General Discussion  Preview message : #742095  Replies : 23  Views : 505
posté June 06, 2014, 16:45:19 | #15

Quote (nateMarsh @ 06 June 2014 16:42) *
t Ankama's looks like routine problems.
Ankama morning check:
1)Server bugs [v] check
2)Server lag [v] check

 


Thread : General Discussion  Preview message : #742069  Replies : 23  Views : 505
posté June 06, 2014, 16:16:36 | #16
Oh, it seems to be up


Thread : General Discussion  Preview message : #742043  Replies : 23  Views : 505
posté June 06, 2014, 16:14:21 | #17

Quote (Ichiechiechie @ 06 June 2014 16:12) *

Quote (yukioe @ 06 June 2014 16:10) *
altho i like that my comment was noted i dont how ever like double posting @_@

also my potatoes are mine !

Potatoes gonna Potate.
Gobbals gonna Goball

PS: OMG, ANKAMA, IS IT SO HARD TO JUST PUT ANY EXPLAINING MESSAGE OR ANSWER ALMOST HOUR LATER? SERIOUSLY?  


This post has been edited by FinroyThePuppeteer - June 06, 2014, 16:15:48.
Thread : General Discussion  Preview message : #742035  Replies : 23  Views : 505
posté June 06, 2014, 16:12:13 | #18

Quote (Ichiechiechie @ 06 June 2014 16:10) *
I took the trouble to create a redundant post out of boredom.. somebody has even posted a similar thread auuugh. orz what not? roll back? lost item? eep? meep? asdjasldkja ||||orz
I hope no rollback, I just started new mask. And lost items... no... I will just quit. Too little keeps me now in the game when I finally got my real life on the tracks.


Thread : Technical Issues  Preview message : #742025  Replies : 46  Views : 550
posté June 06, 2014, 16:10:08 | #19
Well seems you guys already went for it and made it anyway. Just need to wait for any reply or resolving now.


Thread : Technical Issues  Preview message : #742015  Replies : 46  Views : 550
posté June 06, 2014, 16:07:07 | #20

Quote (yukioe @ 06 June 2014 16:05) *

Quote (FinroyThePuppeteer @ 06 June 2014 16:04) *

Quote (yukioe @ 06 June 2014 16:03) *
I bet you five potatoes because this isnt in general forums they dont eaven notice this in several hours.
Nope. Actually there was said by MODs, that Developers don't read General Forums at all. They focus their attention exactly to bug section more.
yeah sure and it shows because they have informed us so much during theese half hour @_@

*sarcasm*
Okay, post then same this thing into general. It will get a lot attention, I am sure. Mods will notice it, that I guarantee too. But why? do we need the double?


This post has been edited by FinroyThePuppeteer - June 06, 2014, 16:07:44.
Reason for edit : addition
Thread : Technical Issues  Preview message : #742005  Replies : 46  Views : 550