I have already submitted a ticket to Support. I have control of my account, that is not the issue. This theft was purely economical and not personal, someone is systematically checking passwords on Ankama accounts and draining them of resources. If this thing were personal I would expect characters to be deleted after liquidation.
I had 12,000 ogrines stolen and transferred into Dofus, which I haven't played in YEARS.
Ankama has a record of the IP addresses used to connect to each account and I've reported all of the alien IP addresses. NOTE: The IP addresses were from France, and Germany, so technically they should not have been able to connect to Nox in the first place. The first login was from Thailand, and was a web login, so my guess is people are running password crackers on the Ankama websites, and draining accounts whenever they get one.
Support's official position is not to offer any type of item reimbursement, in addition they gave me a list of demands for information to ensure I'm the owner of the account. The official position apparently is to make the process so difficult on the victim that it is not worth continuing. And they win.
This post has been edited by bandersnitch - September 25, 2016, 07:23:59.