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Member Since : 2012-03-25
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posté Today - 12:30:45 | #1

Quote (dylromcain @ 31 August 2014 22:12) *
hello there guys

Im lvl 55 summon osa atm and i would like to join your guild

i returned to wakfu liek a week ago and i found my self playing solo.
I hate to be that way so i would like to join a new family ..

IGN: Zeruri

thx again
Due to different time zones, we weren't able to reach you Yestrd. I did message you back to let you know that we would invite you as soon as were able. I apologize for all that and hope that we will be able to contact one another soon!

~ Tali ~
 


This post has been edited by AngelicPorcelain - September 01, 2014, 13:38:54.
Thread : Guilds  Preview message : #768573  Replies : 16  Views : 357
posté August 30, 2014, 23:22:44 | #2
wonderful! lovely! spectacular
more wonderful new things and stuff going on sale, never mind those who are still struggling with the Payment Method.

Enjoy, those who are able to buy Ogrines!!  


Thread : News  Preview message : #767886  Replies : 18  Views : 486
posté August 26, 2014, 12:45:06 | #3
Hey guyz! ^^

just a small update, sadly i've been unable to reach, Barome, Arch Shadow and Reiner for an invite.
i will keep trying to invite you guys but please Ankabox me your GMT times and when i may be able to reach you, it would really help ^^

thank you so much for the support everyone
~ Tali ~


Thread : Guilds  Preview message : #766508  Replies : 16  Views : 357
posté August 25, 2014, 12:29:45 | #4
Hello guyz!!

wow so many applicants ^^ thank you all for applying, i look forward to meeting you soon!
i will invite you as soon as possible, also Barome, i wasn't able to reach you Yesterday but i hope i will get the chance today.

Side note to Trololol: I appreciate your insights ^^ but please move your discussion about the distribution of Guild Points elsewhere, if you would be so kind, since this is a personal Guild Thread.
Thank you!

~ Tali ~


This post has been edited by AngelicPorcelain - August 25, 2014, 12:33:36.
Thread : Guilds  Preview message : #766206  Replies : 16  Views : 357
posté August 24, 2014, 14:09:19 | #5

Quote (WNxSidewinder @ 23 August 2014 21:59) *

Quote (AngelicPorcelain @ 23 August 2014 12:59) *
Why is it always a nightmare over there thou??? are they truly that bad off, that they can afford to do this?


It's a small company managing two MMO's; the fact they're replying at all shows they care. You don't think they want your financial support? It's ludicrous to think that they actively don't want your money. Sabi has already stated that they are working on it and complaining about it more isn't going to help anyone. Stop being silly and impatient; give them some time to fix it.


Quote (AngelicPorcelain @ 23 August 2014 12:59) *
What i dont understand about them is that even thou it says Payment method Temporarily unavailable, i get an answer such as this from Support? That i should rest assured and have more patience....
I dont have much help for all the other players to get help and even if they do, the ticket may get 'solved' like mine. I've never had any issues with this payment method, its strange and sad to me that it got 'removed' all of a sudden. Of course there is nothing i can do about it other than voicing my opinion on the forums yet still...im quite disappointed in Ankama. Is this what 'customer service' looks like? i mean thanks for letting me finally know but geez. It seems like no one was even aware it had been removed until they investigated..are there more issues like this then?


I'm not sure why your emphasizing the word 'removed' and writing that way. Are you passive aggressively suggesting a conspiracy theory? They're running a business, it's not their fault for making sure the people who supply their payment options stay afloat and maintain efficiency.

As for your payment method being disabled at this current junction, a number of 3rd party gaming cards are being removed and discontinued. For example, the Ultimate Game Cards are effectively shutting down entirely. You can read more about it here.

So let me reiterate; it is not the responsibility of Ankama's to ensure that 3rd party payment options remain available because of instability on the distributor's end.
Okay. I am just saying, it is their games, they have a responsibility to keep their customers up to date, sure i agree with you that they cant always know etc etc but to act asap and actually apologize and inform their customers is only respectful and honestly that would send a better message than what they have been doing. so as much as i appreciate your comment, yes there are two sides to the story, make sure you dont forget that either.


Thread : Technical Issues  Preview message : #765993  Replies : 117  Views : 3974
posté August 24, 2014, 14:00:07 | #6
Hello guys! ^^
I will try and invite all of you guys to the guild today, thank you for applying x3
looking forward to meeting you all!! :3

Side note: Trololol, i understand why you would ask that question and i'm actually glad you did, at the time me and the guildiez decided that we wanted certain other bonuses only available via the higher level for the guild so the choice was made. it's easy to save up points really quick to fill in the stat bonuses "missed" I hope that answers your question.

Thank you everyone,
~ Tali ~


Thread : Guilds  Preview message : #765991  Replies : 16  Views : 357
posté August 23, 2014, 14:54:15 | #7
Nothing to Lose - Remington


Hello! members of the Community ^^
I am Talisa Alexianna, Creator and current Leader of this awesome guild.



About us

The meaning of the guild name is fairly literal in the sense of having nothing to lose but everything to gain, obviously making that the guild slogan.

We are mainly situated in Brakmar, yet any other nation is more than welcome to join!

Our Haven World is in Brakmar (Sidimote Moors)

The Guild is fairly new so we don't have allot of members.
We do daily Guild Quests to earn points for better and more Guild Bonuses.
We are hardworking thou and try to provide our Guild with the best as soon as possible.
(ex. we are currently working towards providing the Guild with a Guild Hall Level 3 and a Level 2 Kama minter for the Haven World.)

Here is a better look at more Info on the Guild and our Haven World ^^





What we are looking for in our recruits:

~ Primarily speak English
~ Be Somewhat Active
~ Be Respectful and Polite (Which means, don't be mean or a beggar)

~ Don't Abuse Your Rights!
~ Be Friendly and Have Fun!


We don't have allot of requirements for recruits, just enjoy the game, make friends and wear the banners of the Guild proudly!!

How to Apply:

Send me a Anka-Box message.
Comment on this thread, stating your in game name.
Contact us (me or Deminus Alexianna) in game for an invite.
(if we are unable to get a hold of you please keep trying to reach us as well. time zones suck.)


We look forward to hearing from you! and thank you for reading what the Guild is all about!
~ Tali ~



 


This post has been edited by AngelicPorcelain - August 30, 2014, 22:28:53.
Reason for edit : update x3
Thread : Guilds  Preview message : #765708  Replies : 16  Views : 357
posté August 23, 2014, 14:12:36 | #8
What an adorable guild! I wish you guys all the best of luck ^^ also love the anime touch guys!
Keep up the good work and have fun


Thread : Guilds  Preview message : #765699  Replies : 17  Views : 430
posté August 23, 2014, 13:09:58 | #9

Quote (TruckPunchline @ 23 August 2014 04:17) *
So I guess I'm forced to wait 24 hours before I can make a purchase with a debit card? Or is Ankama just that stupid with the sale of ogrines? Cause truthfully, as much as I can be patient, as a player that wanted to buy ogrines, I feel cheated and like Ankama doesn't want to make a sale to me. I'm sure there's a reason for this, probably an anti-fraud attempt and whatnot, but aren't there better ways of going about that?

Edit: I was informed that Paypal would work, it did not. That's cool Ankama. You don't want money, I get it.
Welcome to Ankama's customers support, how can we help you? ^^

So after months, weeks and days of continues posts and waiting on Support to get back to me about my Payment method problem, i get nothing more than this reply:

Hello [my name],

Thank you for your patience.

Unfortunately, it was found that Zong is no longer available as a payment method for your region. Rest assured that we're working on having more ways to purchase on our shops.

Please consider one of the other available payment options: Click here

Best regards,

[support team members name]

What i dont understand about them is that even thou it says Payment method Temporarily unavailable, i get an answer such as this from Support? That i should rest assured and have more patience....
I dont have much help for all the other players to get help and even if they do, the ticket may get 'solved' like mine. I've never had any issues with this payment method, its strange and sad to me that it got 'removed' all of a sudden. Of course there is nothing i can do about it other than voicing my opinion on the forums yet still...im quite disappointed in Ankama. Is this what 'customer service' looks like? i mean thanks for letting me finally know but geez. It seems like no one was even aware it had been removed until they investigated..are there more issues like this then?

Luckily the game is free now, so instead of having to pay for service like this, i can still just thoroughly enjoy the game without caring. I wanted to support the company via making purchases through the Shop but i guess still being able to play (and for free at that) in turn of not being able to give Ankama money, meaning, trying to say thank you for making two really amazing MMO's, is worth more than not being able to play and being able to buy ogrines.
So i hang my towel, no ogrines it is, at least they cant take the game away from us (the people struggling with this payment method issue) so ill find comfort in that.

Thats how o.o so ill just suggest giving up, dont waste your time and just enjoy the game without the added 'benefits' I really am sorry that you are victim of this too. Take care!


Thread : General Discussion  Preview message : #765689  Replies : 1  Views : 120
posté August 23, 2014, 13:08:01 | #10
pretty much.

this is what happened to me

"So after months, weeks and days of continues posts and waiting on Support to get back to me about my Payment method problem, i get nothing more than this reply:

Hello [my name],

Thank you for your patience.

Unfortunately, it was found that Zong is no longer available as a payment method for your region. Rest assured that we're working on having more ways to purchase on our shops.

Please consider one of the other available payment options: Click here

Best regards,

[support team members name]

What i dont understand about them is that even thou it says Payment method Temporarily unavailable, i get an answer such as this from Support? That i should rest assured and have more patience....
I dont have much help for all the other players to get help and even if they do, the ticket may get 'solved' like mine. I've never had any issues with this payment method, its strange and sad to me that it got 'removed' all of a sudden. Of course there is nothing i can do about it other than voicing my opinion on the forums yet still...im quite disappointed in Ankama. Is this what 'customer service' looks like? i mean thanks for letting me finally know but geez. It seems like no one was even aware it had been removed until they investigated..are there more issues like this then?

Luckily the game is free now, so instead of having to pay for service like this, i can still just thoroughly enjoy the game without caring. I wanted to support the company via making purchases through the Shop but i guess still being able to play (and for free at that) in turn of not being able to give Ankama money, meaning, trying to say thank you for making two really amazing MMO's, is worth more than not being able to play and being able to buy ogrines.
So i hang my towel, no ogrines it is, at least they cant take the game away from us (the people struggling with this payment method issue) so ill find comfort in that. "

Goodluck o.o


Thread : General Discussion  Preview message : #765688  Replies : 13  Views : 337
posté August 23, 2014, 13:00:14 | #11
So after months, weeks and days of continues posts and waiting on Support to get back to me about my Payment method problem, i get nothing more than this reply:

Hello [my name],

Thank you for your patience.

Unfortunately, it was found that Zong is no longer available as a payment method for your region. Rest assured that we're working on having more ways to purchase on our shops.

Please consider one of the other available payment options: Click here

Best regards,

[support team members name]

What i dont understand about them is that even thou it says Payment method Temporarily unavailable, i get an answer such as this from Support? That i should rest assured and have more patience....
I dont have much help for all the other players to get help and even if they do, the ticket may get 'solved' like mine. I've never had any issues with this payment method, its strange and sad to me that it got 'removed' all of a sudden. Of course there is nothing i can do about it other than voicing my opinion on the forums yet still...im quite disappointed in Ankama. Is this what 'customer service' looks like? i mean thanks for letting me finally know but geez. It seems like no one was even aware it had been removed until they investigated..are there more issues like this then?

Luckily the game is free now, so instead of having to pay for service like this, i can still just thoroughly enjoy the game without caring. I wanted to support the company via making purchases through the Shop but i guess still being able to play (and for free at that) in turn of not being able to give Ankama money, meaning, trying to say thank you for making two really amazing MMO's, is worth more than not being able to play and being able to buy ogrines.
So i hang my towel, no ogrines it is, at least they cant take the game away from us (the people struggling with this payment method issue) so ill find comfort in that.  


Thread : Technical Issues  Preview message : #765687  Replies : 420  Views : 10011
posté August 23, 2014, 12:59:58 | #12

Quote (WNxSidewinder @ 23 August 2014 01:09) *

Quote (AngelicPorcelain @ 20 August 2014 12:40) *

Quote (WNxSidewinder @ 19 August 2014 23:21) *
I'm sure they're just swamped at the moment; I wish I could help you guys out.
I understand why you say this WNxSide, however, they ALWAYS seem swamped... if i had a company that would tell me to either get more employees or check the ones i already employed and see if they are doing their job. Things can't possibly keep going this wrong for so long if the team was really sufficient.


That's only because a major problem just cropped up. They are not always this delayed and overloaded.

They are hiring, just not very effectively. I've been trying to get a hold of them for over a week now and still nothing. One of the moderators is my friend and even he can't seem to reach anyone.

Either it's a nightmare over there, which I'll give them the benefit of the doubt and assume it is or they really don't take us seriously. In any case, I do feel for you guys and my only suggestion is to wait patiently and hope they make up for this somehow.
Why is it always a nightmare over there thou??? are they truly that bad off, that they can afford to do this?

So after months, weeks and days of continues posts and waiting on Support to get back to me about my Payment method problem, i get nothing more than this reply:

Hello [my name],

Thank you for your patience.

Unfortunately, it was found that Zong is no longer available as a payment method for your region. Rest assured that we're working on having more ways to purchase on our shops.

Please consider one of the other available payment options: Click here

Best regards,

[support team members name]

What i dont understand about them is that even thou it says Payment method Temporarily unavailable, i get an answer such as this from Support? That i should rest assured and have more patience....
I dont have much help for all the other players to get help and even if they do, the ticket may get 'solved' like mine. I've never had any issues with this payment method, its strange and sad to me that it got 'removed' all of a sudden. Of course there is nothing i can do about it other than voicing my opinion on the forums yet still...im quite disappointed in Ankama. Is this what 'customer service' looks like? i mean thanks for letting me finally know but geez. It seems like no one was even aware it had been removed until they investigated..are there more issues like this then?

Luckily the game is free now, so instead of having to pay for service like this, i can still just thoroughly enjoy the game without caring. I wanted to support the company via making purchases through the Shop but i guess still being able to play (and for free at that) in turn of not being able to give Ankama money, meaning, trying to say thank you for making two really amazing MMO's, is worth more than not being able to play and being able to buy ogrines.
So i hang my towel, no ogrines it is, at least they cant take the game away from us (the people struggling with this payment method issue) so ill find comfort in that.  


Thread : Technical Issues  Preview message : #765686  Replies : 117  Views : 3974
posté August 23, 2014, 12:57:10 | #13
So after months, weeks and days of continues posts and waiting on Support to get back to me about my Payment method problem, i get nothing more than this reply:

Hello [my name],

Thank you for your patience.

Unfortunately, it was found that Zong is no longer available as a payment method for your region. Rest assured that we're working on having more ways to purchase on our shops.

Please consider one of the other available payment options: Click here

Best regards,

[support team members name]


The worst of it all being that for no reason at all, this payment method has been removed and without even updating it here, whats the purpose of this thread then?

Another thing i don't understand is that it says Payment method Temporarily unavailable, but i get an answer such as this from Support? That i should rest assured and have more patience....
I dont have much hope for all the other players to get help and even if they do, the ticket may get 'solved' like mine. I've never had any issues with this payment method, its strange and sad to me that it got 'removed' all of a sudden. Of course there is nothing i can do about it other than voicing my opinion on the forums yet still...im quite disappointed in Ankama. Is this what 'customer service' looks like? i mean thanks for letting me finally know but geez. It seems like no one was even aware it had been removed until they investigated..are there more issues like this then?

Luckily the game is free now, so instead of having to pay for service like this, i can still just thoroughly enjoy the game without caring. I wanted to support the company via making purchases through the Shop but i guess still being able to play (and for free at that) in turn of not being able to give Ankama money, meaning, trying to say thank you for making two really amazing MMO's, is worth more than not being able to play and being able to buy ogrines.
So i hang my towel, no ogrines it is, at least they cant take the game away from us (the people struggling with this payment method issue) so ill find comfort in that.


This post has been edited by AngelicPorcelain - August 23, 2014, 13:03:07.
Thread : Technical Issues  Preview message : #765683  Replies : 47  Views : 1323
posté August 21, 2014, 12:52:38 | #14
Click here

sadly this is the response we get, how patient is "just be patient" because they have been promising the same thing for over a month now. yet here we are only more and more people are experiencing this very same problem idk how that is not cause for alarm on their side....


Thread : Technical Issues  Preview message : #764989  Replies : 11  Views : 203
posté August 21, 2014, 12:51:10 | #15
agreed, yet this is the answer we get..

Click here


Thread : Technical Issues  Preview message : #764988  Replies : 3  Views : 74
posté August 21, 2014, 12:29:26 | #16
well Sabi, i'm sorry but i've been contacting Support about this very issue for over a month now...
They are replying to my ticket thou (luckily), yet i've been getting the same answer the past few weeks.

That they need to consult the billing and technical team, i'm not sure how long consulting takes, i take it longer than a few weeks thou since thats how long i've been waiting..

I'm glad that they are looking into it or at least i hope so.

Point is, i have been patiently waiting, just like we try and understand it takes time thou i hope the Ankama team realizes how frustrating this situation has been for all of us. As your customers we are forced to just sit back and hope for the best, sometimes, that just isnt the easiest thing to do specially considering how long this has been going on with little to no answers.

regards.

--------------------------------------------------------------------------------------------------------------------------------------------
Well i guess i got my "Answer"

After months, weeks and days of continues posts and waiting on Support to get back to me about my Payment method problem, i get nothing more than this reply:

Hello [my name],

Thank you for your patience.

Unfortunately, it was found that Zong is no longer available as a payment method for your region. Rest assured that we're working on having more ways to purchase on our shops.

Please consider one of the other available payment options: Click here

Best regards,

[support team members name]

What i dont understand about them is that even thou it says Payment method Temporarily unavailable, i get an answer such as this from Support? That i should rest assured and have more patience....
I dont have much hope for all the other players to get help and even if they do, the ticket may get 'solved' like mine. I've never had any issues with this payment method, its strange and sad to me that it got 'removed' all of a sudden. Of course there is nothing i can do about it other than voicing my opinion on the forums yet still...im quite disappointed in Ankama. Is this what 'customer service' looks like? i mean thanks for letting me finally know but geez. It seems like no one was even aware it had been removed until they investigated..are there more issues like this then?

Luckily the game is free now, so instead of having to pay for service like this, i can still just thoroughly enjoy the game without caring. I wanted to support the company via making purchases through the Shop but i guess still being able to play (and for free at that) in turn of not being able to give Ankama money, meaning, trying to say thank you for making two really amazing MMO's, is worth more than not being able to play and being able to buy ogrines.
So i hang my towel, no ogrines it is, at least they cant take the game away from us (the people struggling with this payment method issue) so ill find comfort in that.


This post has been edited by AngelicPorcelain - August 23, 2014, 13:03:22.
Thread : General Discussion  Preview message : #764984  Replies : 5  Views : 325
posté August 20, 2014, 13:19:22 | #17

Quote (Mikutza @ 20 August 2014 12:46) *
Unless you tried some 3rd party programs or some private server scam shit, prolly wouldn't have happened to you.
Let me guess, this has never happened to you because you are perfect
Not that it's any of your business, but non of the above.
If you are not going to make a useful comment or have compassion, why waste everyones time?


Thread : Technical Issues  Preview message : #764699  Replies : 7  Views : 444
posté August 20, 2014, 12:40:19 | #18

Quote (nanakais @ 19 August 2014 23:14) *
I'm doing gods work here. Ankama doesn't care about us or this game anymore. There is no support team. It's just some random person with an admin tag going through giving you false hope. You'll never get your ogrines, you'll never get your pets, you'll never get your hacked account back, it's a worthless effort. Play another game, this one is done for. I had such high hopes for it, but ankama just doesn't care
Well, Nana has a point, thats just the raw reality of things...


Quote (WNxSidewinder @ 19 August 2014 23:21) *
I'm sure they're just swamped at the moment; I wish I could help you guys out.
I understand why you say this WNxSide, however, they ALWAYS seem swamped... if i had a company that would tell me to either get more employees or check the ones i already employed and see if they are doing their job. Things can't possibly keep going this wrong for so long if the team was really sufficient.


Quote (XsamsaralotusX @ 20 August 2014 09:26) *
So how long before they close the game?
I often wonder that myself as well, Wakfu seems to be more expendable than Dofus lately, why well Wakfu is free of course therefore Ankama stands with nothing to lose right? Thou i'd like to think that they are too preoccupied using Wakfu as a test subject for everything to risk closing it and losing their testing grounds. So that comforts me in thinking that they wont.

My own opinion, no one wants to bad mouth anyone, specially not this awesome game or the company. Customers get upset thou and frustrated because they are trying to help the company yet for some reason the company doesnt seem to want the money. I don't understand why its so hard to fix the payment system... and as i said before if a huge change is coming, allowing us to solely buy Ogrines via Steam, then why not just let the Community know about it already? it's not that big a deal, unless your not allowed to yet, even then thou its easy to mention something about a change in the payment system and make an interesting News post like that. It's just hard dealing with Support because you keep getting the same generic answers which leads to more frustration yet at least if you are one of the lucky few, as i have been, Support actually does reply thou. How thankful should we be for someone else doing their Job(s) thou?


Thread : Technical Issues  Preview message : #764687  Replies : 117  Views : 3974
posté August 20, 2014, 12:27:34 | #19
wow Shanthea, im really sorry to hear!
the same thing happened to me two years ago so i quit, i only recently came back because honestly, by quitting i was only punishing myself...not Ankama...i love the game and missed it so much.

it is really sad for me to read that players are still struggling with this issue, i wish i could say that if you wrote to Support someone would help you, but considering how my case was handled.. i wouldnt recommend wasting your time.

So yeah, i guess the best move here is to let go and calm down then eventually return someday in the hopes that more Support will be given in accordance to issues like this more often. It does baffle me thou, Ankama keeps insisting that they made the payment method safer/accounts as well.... yet it's broken and if these things still happen, then who's it really protecting? them? or us?

Anyway, i wish you luck Shan, and i am truly sorry to hear that this happened to you  


Thread : Technical Issues  Preview message : #764684  Replies : 7  Views : 444
posté August 19, 2014, 22:06:19 | #20
I appreciate the idea you posted, however, i have a way better idea....

Ankama, Sabi... Support.. whom ever, the way you can compensate us for all of the problems and issues with the ogrine system as of late is to PLEASE just FIX IT.

that's the only real gift i'd want from them. If i wanted a booster pack or anything else for that matter, i'd buy it.

Just Fix the Ogrines payment system so we Can. 


Thread : General Discussion  Preview message : #764550  Replies : 21  Views : 473