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Member Since : 2013-08-01
14 Posts (0.04 per day)
Most active in : Technical Issues & Bugs
posté September 09, 2014, 19:12:45 | #1
My pets and itens lost toooooooo


Thread : Bug Archives  Preview message : #772928  Replies : 485  Views : 13788
posté June 02, 2014, 22:35:40 | #2

Quote (Metalhero02 @ 26 May 2014 23:01) *
Sabi,

,On account MetHero, I was returned my tofu, but the Angles Why? Where my tofu and my snoofle.

Why ??? anakama return my tofu and snoofle in char Angles ?


Quote (Metalhero02 @ 08 May 2014 20:19) *

Quote (Sabi @ 08 May 2014 20:10) *
Hi guys,

Lets regroup and do a resume of the current information to help make sure that we are keeping each other informed.

The team is still investigating and is checking on all the steps that you have reported to have taken when the item loss happened, this takes time and so far we weren't able to reproduce the item loss, therefore the team is now looking into those disconnections that you have also reported. Which also means that those item loss are individual situations to look at as they aren't impacting everyone.

We want to help you with your item loss by offering item returns to those sending tickets to our support service, once they have been verified. You will start receiving a reply starting tomorrow regarding your tickets if you haven't received any yet.


We are also thankful for all the information that you have provided us so far and will keep monitoring for them. I would also like to thanks the community for your patience.

Ticket Number: # 1070040( BR ) and 1072067 ( US)
Type: Lost pet
Date: 05.05.2014

Char: MetHero
Pet: Tofu lvl 50

Char Angles
Snoofle lvl 50
Tofu lvl 50


Thks
?????????????????????????????????????????????????????????????????????????????


Thread : Bug Archives  Preview message : #740107  Replies : 485  Views : 13788
posté May 26, 2014, 23:01:43 | #3
Sabi,

,On account MetHero, I was returned my tofu, but the Angles Why? Where my tofu and my snoofle.

Why ??? anakama return my tofu and snoofle in char Angles ?


Quote (Metalhero02 @ 08 May 2014 20:19) *

Quote (Sabi @ 08 May 2014 20:10) *
Hi guys,

Lets regroup and do a resume of the current information to help make sure that we are keeping each other informed.

The team is still investigating and is checking on all the steps that you have reported to have taken when the item loss happened, this takes time and so far we weren't able to reproduce the item loss, therefore the team is now looking into those disconnections that you have also reported. Which also means that those item loss are individual situations to look at as they aren't impacting everyone.

We want to help you with your item loss by offering item returns to those sending tickets to our support service, once they have been verified. You will start receiving a reply starting tomorrow regarding your tickets if you haven't received any yet.


We are also thankful for all the information that you have provided us so far and will keep monitoring for them. I would also like to thanks the community for your patience.

Ticket Number: # 1070040( BR ) and 1072067 ( US)
Type: Lost pet
Date: 05.05.2014

Char: MetHero
Pet: Tofu lvl 50

Char Angles
Snoofle lvl 50
Tofu lvl 50


Thks



This post has been edited by [Sabi] - May 27, 2014, 03:36:29.
Reason for edit : "I will verify, thank you"
Thread : Bug Archives  Preview message : #736531  Replies : 485  Views : 13788
posté May 23, 2014, 13:31:04 | #4

Quote (Sabi @ 17 May 2014 01:47) *
Hi guys,
I am back from my few days away, I hope I was missed but I sure did miss you.

Anyways back on the topic, I have checked with the support service today and they have been putting together all the tickets and list of items reported and are starting on the return of the items next week, so if everything is correct on your ticket, you will start receiving them back next week.

I also have had to remove certain replies showing the waiting responses to your tickets, these are meant to be private communications between you and the support service, therefore they had to be removed per our forums rules.

I hope you understand and I will keep doing my best to be the liaison and bring as much new information as possible to you.


Hello, today is the last day where are my items? Anyone said that your items have been returned. You are lying again?

again titcket 1072067 , 1070040

Open ticket in 05/05/2014 no return :@


Thread : Bug Archives  Preview message : #735013  Replies : 485  Views : 13788
posté May 16, 2014, 19:18:35 | #5
where are my items? 2 weeks ..
 


Thread : Bug Archives  Preview message : #732517  Replies : 485  Views : 13788
posté May 09, 2014, 23:44:01 | #6
Yesterday - 20:19:40 | 0 0 | #190 Quote Edit
Quote (Sabi @ 08 May 2014 20:10) Hi guys,

Lets regroup and do a resume of the current information to help make sure that we are keeping each other informed.

The team is still investigating and is checking on all the steps that you have reported to have taken when the item loss happened, this takes time and so far we weren't able to reproduce the item loss, therefore the team is now looking into those disconnections that you have also reported. Which also means that those item loss are individual situations to look at as they aren't impacting everyone.

We want to help you with your item loss by offering item returns to those sending tickets to our support service, once they have been verified. You will start receiving a reply starting tomorrow regarding your tickets if you haven't received any yet.


We are also thankful for all the information that you have provided us so far and will keep monitoring for them. I would also like to thanks the community for your patience.
Ticket Number: # 1070040( BR ) and 1072067 ( US)
Type: Lost pet
Date: 05.05.2014

Char: MetHero
Pet: Tofu lvl 50

Char Angles
Snoofle lvl 50
Tofu lvl 50


Thks


This post has been edited by Metalhero02 - May 08, 2014, 14:37:01.


This post has been edited by [Sabi] - June 12, 2014, 23:46:08.
Reason for edit : [Shared]
Thread : Technical Issues  Preview message : #729867  Replies : 459  Views : 11731
posté May 09, 2014, 13:33:46 | #7
Sabi,

I opened the ticket as you asked me, but this response was.



"[MaK] Today at 03:36 Hello,

We are sorry about this inconvenience.

Our IT-Team is investigating on the reasons of this bug.

Please note that we will have to make complex verifications before we may give you the lost item(s) back, therefore we will do our best to keep you informed by the end of next week.

Thank you in advance for your patience and we are staying at your service."




I have a question for you, if you buy another "Pet" I will lose? I'm unable to play because if you play'll lose my items. What do I do? ankama will return my money? because wakfu is useless to me....

sorry for my words, but I am very angry with wakfu, I'm paying is not use
...


This post has been edited by Metalhero02 - May 09, 2014, 14:01:44.
Thread : Bug Archives  Preview message : #729577  Replies : 485  Views : 13788
posté May 08, 2014, 20:19:40 | #8

Quote (Sabi @ 08 May 2014 20:10) *
Hi guys,

Lets regroup and do a resume of the current information to help make sure that we are keeping each other informed.

The team is still investigating and is checking on all the steps that you have reported to have taken when the item loss happened, this takes time and so far we weren't able to reproduce the item loss, therefore the team is now looking into those disconnections that you have also reported. Which also means that those item loss are individual situations to look at as they aren't impacting everyone.

We want to help you with your item loss by offering item returns to those sending tickets to our support service, once they have been verified. You will start receiving a reply starting tomorrow regarding your tickets if you haven't received any yet.


We are also thankful for all the information that you have provided us so far and will keep monitoring for them. I would also like to thanks the community for your patience.

Ticket Number: # 1070040( BR ) and 1072067 ( US)
Type: Lost pet
Date: 05.05.2014

Char: MetHero
Pet: Tofu lvl 50

Char Angles
Snoofle lvl 50
Tofu lvl 50


Thks


This post has been edited by Metalhero02 - May 08, 2014, 20:37:01.
Thread : Bug Archives  Preview message : #729177  Replies : 485  Views : 13788
posté May 07, 2014, 21:19:24 | #9

Quote (Sabi @ 05 May 2014 18:30) *
Hi guys,

Thank you for your reports and the added information, they have been shared with the team and I have also shared my recommendations: here. The team will be do their best to investigate it.


Hi Sabi... News ??? How long? without my set can not do anything in wakfu.


Thread : Bug Archives  Preview message : #728355  Replies : 485  Views : 13788
posté May 07, 2014, 13:23:23 | #10
Ankama, Where is plausible answer?? this insult and pay for it? you need time a long? last bug, you have closed the server and resolve in hours ..


Thread : Bug Archives  Preview message : #727881  Replies : 485  Views : 13788
posté March 20, 2014, 13:38:07 | #11
How Much ?


Thread : Trade  Preview message : #695699  Replies : 2  Views : 154
posté February 24, 2014, 15:46:03 | #12
Sorry, I buy 6000, received my bonus, does not exist 600 ogrines

*.. I dont received my bonus


Thread : News  Preview message : #684503  Replies : 27  Views : 1540
posté February 24, 2014, 12:46:47 | #13
I buy 600 Ogrines yesterday as the site,according to site would be entitled to the bonus, , but Where's my bonus??? I request an explanation of the fact..!!!!


My ogrines already in my account but bonus no... ??? Why ???

?????


Thread : News  Preview message : #684451  Replies : 27  Views : 1540