If you haven't created a ticket yet then log in to the support page (that I linked) and click this button:
Then fill out all the information. It'll open your ticket. Then you can view the status by clicking 'Check your replies' at the top of the page, like I stated at the start of this post. Good luck.
This post has been edited by Eziekieal - October 25, 2016, 15:46:36.