It has come to our attention that sometimes it is pretty difficult to get a hold of a moderator in-game. What we do is volunteer duties aside from our personal lives, so be aware that we are not online during consistent times. That is where this thread comes in.
Even if we are not online all the time, there is always usually at least one ICT moderator checking the forums throughout the course of the day. This thread serves for you (the players) to leave a message and we will come online to come into contact with you. Instead of us being online a matter of convenience, we would like to make the system a little bit easier for you all.
A quick note before you decide to post in here that any matter pertaining to another player (or a bot) is not be posted in this thread, you may contact privately any ICT moderators via the Ankabox. Any sort of name shaming found in this thread will be immediately removed. This help offer is for in-game help only and consist on either moderation or player stuck in-game assistance. For assistance regarding forum related help, please make use of the report button for to alert us of posts that need moderating or PM any ICT moderator via Ankabox.
Also please remember that what we can do is limited. We are only volunteers and only moderators. We cannot answer a lot of questions since we are just normal players too.
That being said, feel free to post a reply in this thread with a help request filled out and I promise we will get to you in-game as soon as possible to take care of what needs taking care of.
Ticket Submission Rules
No help can be provided for item related issues, account management issues, or bug related issues.
Those are for the support team to handle and we cannot do anything about those as ICT moderators.
For all of those problems we suggest you post in any of the proper sub-forums here and submit a ticket to the support team.
We also will not trade items with you (unless approved by ICT manager for community events for example) or fight enemies with you.
We can handle gathering bots, spam bots, players stuck and unable to move, and harassment issues.
ICT Help Request (copy + paste)
[b]When I can be reached[/b]:
In-game name: Your in-game character name(s) that we can reach you at.
Server: What server we can find said in-game character name(s) in.
When I can be reached: Tell us a typical time that we can log on to contact you about your help request.