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Member Since : 2011-12-30
423 Posts (0.44 per day)
Most active in : General Discussion
posté July 30, 2014, 18:09:34 | #1
Same. My ticket got reply saying that they'll 'TRY' to do something about my bug, and denied return of items, even if there were people struck with exactly same bug DID receive theirs.
I don't really care about most of these stuff lost anymore, just FIX THIS FOR THE LOVE OF GOD, OK?

Sent all necessary stuff.


Thread : Technical Issues  Preview message : #758582  Replies : 4  Views : 166
posté July 24, 2014, 11:24:25 | #2


WHAT THE ACTUAL HELL


Thread : 1.35 Bug Reports  Preview message : #756750  Replies : 7  Views : 297
posté July 20, 2014, 11:07:07 | #3
I am full of fear, but I do really want technical assistance, not just another procastination note.


Thread : General Discussion  Preview message : #755411  Replies : 11  Views : 409
posté July 19, 2014, 12:51:52 | #4
Same issue, 75 days of waiting.
Ticket number
#1099532


Thread : Technical Issues  Preview message : #755234  Replies : 2  Views : 87
posté July 18, 2014, 23:34:51 | #5
One does not simply poof a mea culpa or jeweler seal out of nowhere. Time spent on gathering the relic pieces tho was almost half of year. Who's going to recompensate me that?


Thread : General Discussion  Preview message : #755133  Replies : 11  Views : 409
posté July 18, 2014, 17:25:03 | #6
That was sarcasm, but oh you Draco

I really, REALLY want to get back to the people who are waiting for me. And I cannot do completely anything; yet i know that waiting only is not going to help at all. Not in this life.

Hire some people who can ACTUALLY DO THEIR JOB.


Thread : General Discussion  Preview message : #755000  Replies : 11  Views : 409
posté July 18, 2014, 13:55:36 | #7
What else can I do? Fly abroad and bark at their door? Cause it feels like it. I would gladly demand at least recompensation for the time, effort and nerves wasted. For humiliation, for forcing me to spam forums everyday, also for money spend on a) subscription that ran out waiting, b) direct call, c) these ogrines bought using Zong, that I never received. That is far too deep into thievery and ignorance, and cannot be just let go without reaction.


Thread : General Discussion  Preview message : #754959  Replies : 11  Views : 409
posté July 18, 2014, 13:47:03 | #8
SUPPORT TICKETS FROM MAY


Thread : News  Preview message : #754954  Replies : 17  Views : 525
posté July 18, 2014, 13:43:17 | #9
Bumping this up. My ticket was sent directly to support service. Goddamn fire these losers and hire someone competent please.


Thread : Bug Archives  Preview message : #754953  Replies : 3  Views : 128
posté July 18, 2014, 13:42:28 | #10
Hello!
How about some reminding?


ITS BEEN 75 DAYS
- that's a lot, in case you had problems with math -
18 forum threads, direct and semidirect mails, one direct call -you owe me bill for it -and one reply to them all

and NOBODY received technical assistance connected to dissapeared items from MAY.


I cannot believe everyone is so busy out there to not care to even reply for one ticket.
I will sound like angry german kid now, but HOW THE FRIGGIN MUCH DOES IT TAKE TO GET ASSISTANCE REQUESTED SIX TIMES ALREADY?
I don't want to hear 'we are investigating it'' (for HOW LONG), because I'm pretty certain that sacrificing a hour to fix stupid display bug and return fewten items to one customer does not take three months or procastinating?

Some mods do their job properly. Some other's work classifies them only to be fired.
Next time I hear 'we are taking care of it, thank you for staying patient', you'll have that message put in the middle of blank screen as the websites will go down. My patience went out already month ago, and now you're just asking for it. Maybe that will teach you not to sweep people under carpet so easily.

Ticket number
#1099532  


Thread : Technical Issues  Preview message : #754952  Replies : 418  Views : 9869
posté July 18, 2014, 13:38:52 | #11
A little.. Hello!
How about some reminding?


ITS BEEN 75 DAYS
- that's a lot, in case you had problems with math -
- that is actually 1/5th of the year -
18 forum threads, direct and semidirect mails, one direct call -you owe me bill for it -and one reply to them all

and NOBODY received technical assistance connected to dissapeared items from MAY.

With mentioned above, i did completely everything I could to contact anyone able to perform small yet important assistance of one friggin character of one friggin account - excluding blackmail and blocking servers manually. And yet no effect.


I cannot believe everyone is so busy out there to not care to even reply for one ticket.
I will sound like angry german kid now, but HOW THE FRIGGIN MUCH DOES IT TAKE TO GET ASSISTANCE REQUESTED SIX TIMES ALREADY?
I don't want to hear 'we are investigating it'' (for HOW LONG), because I'm pretty certain that sacrificing a hour to fix stupid display bug and return fewten items to one customer does not take three months or procastinating?

Some mods do their job properly. Some other's work classifies them only to be fired.
Next time I hear 'we are taking care of it, thank you for staying patient', you'll have that message put in the middle of blank screen as the websites will go down. My patience went out already month ago, and now you're just asking for it. Maybe that will teach you not to sweep people under carpet so easily.

Ticket number
#1099532


This post has been edited by Jannet-fenix - July 18, 2014, 13:50:51.
Reason for edit : typos.
Thread : General Discussion  Preview message : #754951  Replies : 11  Views : 409
posté July 15, 2014, 12:31:36 | #12
It seems I will have to make a call after all, but how much would I pay for it? And I can't speak french!


Thread : Technical Issues  Preview message : #754164  Replies : 418  Views : 9869
posté July 10, 2014, 03:30:33 | #13
Ok, but we're getting same response for 68 days, and since then NOT A SINGLE OF THESE PEOPLE HAS BEEN SERVICED.

I asked another mod for at least providing a reaction, and oh hey, reply arrived in TWO HOURS. Sad part is that all he could do was to directly poke the support, without blabbering lies. Whole exchange of issue details took one day of mails. I don't think I should interfere with that but someone does not do the job right according to payment received.
After that my ticket was read.

*deep breath*

My ticket was read two days ago.
I really, REALLY want to believe that this means I'll be able to play with my friends again. However, You're going to watch it dry on me and fall off in pieces again, I guess. It is not even unfair, it's bullshit level over any borders of human understanding.
My ticket was read two days ago.

I want to believe at least someone will actually give me few minutes of technical assistance to straighten display bug with inventory and retrieve me few (like 80. sarcasm intended) items that I will list as soons as the part 1 is done.
I want to believe I didn't get my hopes high all for nothing.
Is that how a friggin customer should feel about support he's paying for? To fight with claws and fangs for a bit of attention? Well just think about it and feel shame!


This post has been edited by Jannet-fenix - July 10, 2014, 03:32:41.
Reason for edit : typos
Thread : Technical Issues  Preview message : #752642  Replies : 8  Views : 427
posté July 09, 2014, 11:05:50 | #14
My ticket was read.



Now waiting for actual reaction.

Don't fail me now!


Thread : Technical Issues  Preview message : #752415  Replies : 418  Views : 9869
posté July 09, 2014, 00:41:25 | #15
so how about support?


Thread : News  Preview message : #752296  Replies : 20  Views : 971
posté July 08, 2014, 11:20:28 | #16
If writting here does not help people waiting here for so long, what exactly is role of this forum? Or Sabi's? Can we get contact to someone who can actually help us instead?


Thread : Technical Issues  Preview message : #752115  Replies : 418  Views : 9869
posté July 08, 2014, 11:17:55 | #17
So i guess no news about support still.


Thread : News  Preview message : #752114  Replies : 195  Views : 6927
posté July 06, 2014, 12:25:45 | #18
Two months and week.

Sabi, if you cannot do anything about people waiting here so long, what exactly is your role? Can we get contact to someone who actually can help us instead?


Thread : Technical Issues  Preview message : #751738  Replies : 21  Views : 944
posté July 04, 2014, 17:15:47 | #19
November, a friend tried to pay for my subscription using one of mobile transactions. Ogrines never came, money was eaten indeed. Less patient people call this thievery. I already lost hope i will even get them returned.

I tried everything already to get serviced. All that's left is blackmail and actual intervention into server's proxy, to at least grab some attention.

It's funny how the possible threat parts of posts get removed, but the actual contain of post is always ignored by those who do it.


This post has been edited by Jannet-fenix - July 04, 2014, 17:16:42.
Thread : Technical Issues  Preview message : #751453  Replies : 418  Views : 9869