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Almanax 18 Descendre
Play Day
Play Day commemorates the day when Ecaflip realised that his cards could provide him with another ...

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lealr's profile
Member Since : 2011-04-26
356 Posts (0.35 per day)
Most active in : General Discussion
posté November 21, 2014, 18:54:11 | #1
If you try to buy Orgines using the website you will get one of the following errors:
  1. Your payment could not be credited since no payment has been registered for this transaction.
  2. Payment is temporarily unavailable in your area please try again later.
The best solution is to do all your purchases using the Steam platform:
Click here

Using the Steam platform you will then need to create an account for Steam and then link the Wakfu account you would like to do purchases with. Keep in mind that once you've made the link, the only way to unlink the account will be through contacting support.

I hope that helps. Steam is not available worldwide, so this option might not work for everyone.


Thread : General Discussion  Preview message : #799449  Replies : 8  Views : 256
posté September 23, 2014, 18:51:34 | #2

Quote (LowWide @ 23 September 2014 15:07) *
You live in America, Ankama is in Europe. YOU want something from Ankama, and not Ankama wants something from you, so YOU have to do something, and not Ankama. Simple logic.
Your logic says a lot about you and I must add that your logic is indeed 'simple' if you see where I am heading.

Quote (Fadedscourge @ 23 September 2014 15:35) *

Quote (CrimsonRoze @ 23 September 2014 15:18) *
Start the game in steam, and inside the game press the "shop" button at the top right corner. From there you can buy ogrines via steam at various size packages and most of them at better prized than their counterparts outside of steam.
Do this Tulish ^

I recommend that for players instead of just buying it straight from the website.
This is good info indeed and sounds promising but will require me to create multiple accounts—I am a super multi-boxer you see. But alas I might have no other option. I appreciate the info guys this definitely helped out more than the Ankama Support response which I must add had French text—say another thing about the support team doesn't it? lol

Again the information was quite helpful except for that "LowWide" with 'simple' logic.


Thread : General Discussion  Preview message : #779578  Replies : 11  Views : 311
posté September 23, 2014, 14:18:40 | #3
3D Secure not a thing with most US Banks So based on the support response I received, apparently their suggestions point to using these above options, 3D Secure. But the thing is most US banks, well the banks I use, don't support that option and use a completely different system. My bank says nothing is wrong with their system and that it's Ankama that needs to fix their system. This goes for both Visa and Mastercard. Paypal is still out of the question so people like me are still not able to buy orgrines. There is always the Steam option but there is no way I am will pay $19.99 to sub my toons. Hopefully they provide additional options other than buying packs on Steam.

Thread : General Discussion  Preview message : #779404  Replies : 11  Views : 311
posté September 19, 2014, 14:58:14 | #4
My sub had run out months ago so when I applied the code for Black Crow Pack it worked like a charm for me—booster and all. Maybe it will be applied at the end of you current subscription. Only Sabi can say for sure what the problem is.

Just to make sure did you select the right server for the Booster? Maybe you selected the wrong one. :/

Thread : General Discussion  Preview message : #777941  Replies : 6  Views : 612
posté September 19, 2014, 14:17:54 | #5
For anyone wanting to know. You don't need to link your account on steam to get the DLC such as Black Crow Pack. You just need to have a Steam account. You get a "CD License" which is just a redeemable code that you can then use here on the Wakfu site redeem page. I hope that makes sense.

Thread : News  Preview message : #777933  Replies : 80  Views : 4430
posté September 18, 2014, 14:45:56 | #6
Why you complaining? It's PvP you die or you win. If you fail get up and try again. Also no use of curse words on the forums.

Thread : General Discussion  Preview message : #777460  Replies : 31  Views : 1347
posté September 10, 2014, 17:10:48 | #7
NOX is your best bet—war and drama reign supreme. Remington is for those light of heart.

Thread : General Discussion  Preview message : #773743  Replies : 6  Views : 367
posté September 09, 2014, 02:08:41 | #8

Quote (TommyTrouble @ 08 September 2014 22:28) *
5 Nations, 1 Alliance per Nation...

Does that mean there will always be one Nation that is the odd man out, and cannot be allied to anyone??





Nobody likes Bonta anyway so that sounds about right. Time to let that nation suffer once and for all.

Thread : Devblogs  Preview message : #771982  Replies : 43  Views : 3072
posté September 04, 2014, 00:45:11 | #9
Ticket Update? So I am posting on this particular area in hope you see this Sabi. I have sent you a message on your Ankabox in response to my past issue, I haven't received a response so I am assuming your still busy. My message has a more detailed explanation of my issue. Ticket number: 1158494


Thread : Technical Issues  Preview message : #769989  Replies : 1  Views : 138
posté August 31, 2014, 19:33:57 | #10

Quote (Dharymel @ 31 August 2014 19:03) *
If you meant that for me, IDCAA, english isn't my first language either.

I may have over-exaggerated the leet-speak but my intention wasn't to make fun of his language, it was to point out that he may have not explained his problem correctly if he just started to demand to get his problem fixed in a childish, bratty way... pretty much the way he's been writing in the entire thread, which makes it hard to be sympathetic IMO. Especially after his "what-you-gonna-do-now-huh-Sabi?" opening post. Frustration and desperation aren't an excuse to demand things with such attitude.

Although yeah, I guess I forgot to point out that if he didn't really explain the problem, Support wouldn't be able to help him. The leet-speak was meant to be an example of not being descriptive, not a way to make fun of him at all.
There are better ways of expressing your point. While it is apparent what you are trying to express it still reads as demeaning.

Thread : General Discussion  Preview message : #768254  Replies : 28  Views : 904
posté August 31, 2014, 19:00:48 | #11
This thread will be closed at some point for all the flaming going on.

For those of you directing the OP to support again, you should know that the support website is still lacking. The redesign of the support website was just that a 'redesign' to give the impression that things will be better and responses will be better. In time it will hopefully provide better service but that is not the case today.

If I am not mistaken someone once said 'do not feed the trolls'.

To the OP it is frustrating to have to deal with support but like Sabi has pointed out she has no power in that department. All Sabi can do is look into the issue and hopefully convince the support team—if there is one—to look into your ticket once again. You are not the only one who wants their Guild Rank fixed for others have had the same issue as you.

But their support team definitely needs to step up their game.

Thread : General Discussion  Preview message : #768246  Replies : 28  Views : 904
posté August 29, 2014, 15:11:32 | #12
Do you really think they care about your compensations/concerns? Have they ever listened or taken into concern your or anyone's ideas/points? More than likely not. Just prepare in advance my friend, start planning out what new gear you will need, how much more days and hours of your life you need to spend to get OP again. It's all about time investment.

Thread : General Discussion  Preview message : #767399  Replies : 27  Views : 977
posté August 29, 2014, 03:32:01 | #13
Complaining is always something good to do. Or grinding which leads to more complaining, so not much.

Thread : General Discussion  Preview message : #767287  Replies : 10  Views : 474
posté August 28, 2014, 16:34:59 | #14
Ankama Support: Pointless Basically I sent in a ticket to have my payment issue looked into and as we all know Ankama Support doesn't exist and do their best effort to pretend they solved the issue when in reality they haven't. In my case they magically hit the resolve button and sent out a dead link. I am assuming the dead link was intentional which covers up their inability to fix our issue.

I am curious how many of you have had this issue as well. As for Sabi it is apparent now that you have no powers to fix anything and it is all left to the French staff that actually work in the Ankama Company Offices to have things fixed, but then again even they probably don't know what the problem is.

"I can't wait for all the amazing magical updates and cool stuff to venture into"—but oh wait I can't access them if I can't subscribe. "I'll send another ticket in a few months to have my issue fixed"—but oh wait they will probably send me a similar dead link and fake response. YAY Ankama! Go, go.

Email saying ticket resolved:

When you click on the actual link this is the reality:

Thread : Technical Issues  Preview message : #767121  Replies : 3  Views : 289
posté August 27, 2014, 05:06:54 | #15
They sure like advertising things that can't be bought. They need to fix their payment method before they continue with all their sales.

Thread : News  Preview message : #766690  Replies : 4  Views : 453
posté August 09, 2014, 04:15:02 | #16
Communication & Support Whilst this thread might reiterate something on an existing thread I am posting a new thread as my issue is a bit different and am curious if any others face the issue I do.

It’s sad that we, as a community, are left to face such issues as we are today and that we are ignored—meaning we are not given proper answers. It begs to question what those that are here to assist and voice our concerns actually do and how limited their influence is in making a difference for us. I recall in a past case our then CM Troyle had mentioned that if anyone is to blame for the superiors flaws it is them and so our current CM is failing us today. It proves to us that they are limited in power to assist us or are ignored themselves.

As a player I am also faced with the same payment issue that most others face to this day. In addition to that I am unable to submit at ticket as I get a consistent error each time I click submit—leaving me at a dead end. What makes matters worse is that the error message is in French and I have no clue what it means.

The support website was ‘improved’ to better assist us players yet it does no such thing, as most tickets go unanswered for months with only false promises. There is still a lot of bugs on the ‘new improved’ support website. But my issue is of little importance. Though I am curious if any other player is not able to submit tickets?

The real issue lies in the lack of transparency. I understand that things are changing so we must bear with the recent change of events but some things need to be addressed immediately before others. A bit more transparency would help immensely—particularly in our English Community.

Will the payment issue ever be resolved? Are you guys really aware of the issue? If so why have you not provided some detailed explanation, so we can feel assured you are working on the issue? Does your support team exist? If they do exist why do they usually take long to respond or why do they provide everyone with the same generic messages?

A majority of the community has been looking into the issue and trying to find a work around in hopes of assisting others. This goes to show you how much we are interested in resolving the issue ourselves.

Can one of the higher ups provide us with some comforting news or update to ease our pain? It would go a long way to hear some news.


Thread : General Discussion  Preview message : #761209  Replies : 0  Views : 104
posté August 07, 2014, 04:13:26 | #17
A lot of people are having this issue so you are not alone. I believe Ankama is not up to par in a lot of things so they are not able to fix this issue. What more can you expect from the great Ankama? Just give them time they are 'good' at fixing things so all will be 'well' in due time. All we can do for now is 'enjoy' the game. I mean the game is free what more can we ask for?

"Great" things are to be expecting in the coming months I can see it now. Hopefully they can hire a good team with 'vast' experience in all aspects of the game, support, and security so we can better enjoy the game. For now all we can do is keep a 'straight' face like we have been doing for years as the 'amazing' Ankama peeps pat us in the back for our patience.

Enjoy the free game my friend cause the purpose of the game being free is so there can be less complaints—at least that is what I believe they expected.

Thread : General Discussion  Preview message : #760653  Replies : 11  Views : 679
posté August 06, 2014, 05:01:53 | #18

Quote (Asthis @ 06 August 2014 04:36) *
I would just leave Brakmar. All they seem to care about is war.
Only the strong are worthy to stay in Brakmar. We were born on a warring state why would we not care about war? Brakmar is not meant for kids.

Thread : General Discussion  Preview message : #760370  Replies : 25  Views : 1024