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Member Since : 2012-06-24
123 Posts (0.17 per day)
Most active in : Technical Issues & Bugs
posté August 22, 2014, 15:14:17 | #1

Quote (Sabi @ 18 August 2014 20:47) *
Hi AndersonMenezes!

I understand and I apologize again for the delay, I will recheck on this with the team tomorrow morning.
I too have a ticket which has not been resolved since the 7th of May, my ticket no is #1071181 I recieved a reply briefly saying the team would get back to me in a week or so and haven't heard anything since about 3 month ago.

Could you please look into this too Sabi?


Thread : Technical Issues  Preview message : #765312  Replies : 12  Views : 218
posté August 17, 2014, 03:09:17 | #2
Missing Pets. 5th May.


#1094100

#1071181


Thread : Technical Issues  Preview message : #763703  Replies : 420  Views : 10011
posté August 17, 2014, 03:07:39 | #3
Still nothing here, except they set one of my tickets to solved. It's not solved I've still not had my pets/items returned.


#1094100

#1071181


Thread : Bug Archives  Preview message : #763702  Replies : 480  Views : 12912
posté August 10, 2014, 14:19:53 | #4
I think it's pretty clear they are already struggling to make a profit on the international server as it is. (non-existent customer service for example) discouraging or even outright preventing 6 boxers, who are the audience which are most likely to continuously throw large sums of money at the game is not going to help,

I find it very hard to believe that they will ever do this, as for the relics it's unlikely they will stay non-tradable unless they make them very easy to acquire, in which case what is the point in having them in the game?

As usual Ankama do not know what the fudge they are doing with Wakfu, morons...


This post has been edited by Jebusiscomingrun - August 10, 2014, 14:23:27.
Thread : General Discussion  Preview message : #761568  Replies : 115  Views : 2423
posté July 31, 2014, 14:59:29 | #5
What is this crap? This new website is bloody awful were you guys trying to make main page look like Windows 8? Possibly the worst OS released by MS in years and Ankama copy the appearance, genius...

Anyone miss the old website before the crappy splash screen (which is now gone) and this garish mess we have to put up with now?


This post has been edited by Jebusiscomingrun - July 31, 2014, 15:00:47.
Thread : General Discussion  Preview message : #758818  Replies : 11  Views : 569
posté July 31, 2014, 14:55:28 | #6
lol I love how the guy looks like an Enu but he really reminds me of Shan Tsung from Mortal Kombat!

It's a vicious cycle, people dual log because none of their friends want to grind the same dungeon 50 times to try and drop the core item in your new build, which has about 1% chance of actually dropping. Who can blame them they've got stuff to grind too!


Thread : General Discussion  Preview message : #758816  Replies : 11  Views : 378
posté July 31, 2014, 14:50:36 | #7

Quote (Nox16 @ 31 July 2014 14:45) *
OMG not the initiative!

LMAO that gif!

Ninja nerfs just shouldn't happen with Ankamas vow of being more 'transparent' with updates *cough* bull shit *cough*


Thread : General Discussion  Preview message : #758813  Replies : 10  Views : 443
posté July 31, 2014, 14:49:10 | #8
I agree, I think the same option should be available for set parts too, why bother customising how your character looks at the beginning of the game when you never get to see them -.-


Thread : Suggestions  Preview message : #758811  Replies : 5  Views : 255
posté July 25, 2014, 13:50:35 | #9
#1071181 #1094100

Lost Items from 5TH MAY still no reply.


Thread : Technical Issues  Preview message : #757131  Replies : 420  Views : 10011
posté June 30, 2014, 11:08:50 | #10
Missing items and pets;

#1094100

#1071181



Does support even exist?  


Thread : Technical Issues  Preview message : #750440  Replies : 420  Views : 10011
posté June 29, 2014, 10:24:03 | #11
These "bonuses" are very disappointing!

Ankama are trying to get more people to play, hey should sort out their customer service before fumbling around for a larger consumer base!



Thread : News  Preview message : #750247  Replies : 195  Views : 7015
posté June 29, 2014, 09:50:22 | #12

Quote (Sabi @ 28 June 2014 00:15) *
Time for me to jump in this thread.

My own efforts to help the community by reaching out to the support team has been a personal effort to assist the players, because I care about the community and want to see any arising issues resolved, so blaming me will not help anything.

I have said it many times, I do apologize for the delays but we have recruited more support agents lately, which are going to help improve the response time. They are aware of the pending tickets and were given a complete list for this community.

If you are one of the players still having a ticket pending resolution, please reply to it again and reach out to the support team. I am currently focusing on the business model change of WAKFU and I am unable to answer my Ankabox messages as well due to the same reason but I will keep an eye for major issues reported to me.

*Moved to technical issues.
I'm not pointing the finger at you, I'm looking to you because you are our Community Manager and there is nobody else, I understand you are busy Sabi, but this is a joke!

I have been replying to my ticket asking for updates, but it's all a bit one way. I shouldn't need to mess around like this in the first place!

As we are throwing money at the company you represent they are prone to certain expectations.

Right now the product we are paying for is not fit for purpose its not ok for our items ti vanish! Any items we acquire are ours to use with in game due to the money and time put in to acquire them.

As a company working with a community you need to establish customer expectations, a timescale would be a good start, where do we turn if that timescale isn't met?
We should at least get a reply and if a new timescale is set by your staffs reply there needs to be someway to keep to that even if it's "sorry i'm still working on your issue".


This post has been edited by Jebusiscomingrun - June 29, 2014, 10:14:47.
Thread : Technical Issues  Preview message : #750243  Replies : 13  Views : 436
posté June 26, 2014, 18:59:40 | #13
I think Steam would expect a huge crackdown on how issues are dealt with, it's just what Ankama need some guidance.

I also think Ankama would have issues agreeing to Steams terms however i could certainly help the game, publicizing it whilst making payments much easier to do you even have steam cards and official achievements (I'd love that tbh).

Finally the Steam Workshop if Ankama were willing to let their fans have a bit more freedom (that means more content and you don't have to pay people to make it, further it's made by fans who Ankama are clearly having issues satisfying)

Love this idea, but I sincerely think it will never ever happen.


Thread : General Discussion  Preview message : #749545  Replies : 39  Views : 1559
posté June 26, 2014, 18:21:04 | #14
WHERE ARE MY PETS! Sabi, you last messaged me back on the 12th of June, I have since Ankaboxed you another two times.

It's been well over a month since support told me they are looking into the situation (which has been fixed) I want to know whats happening with all my missing pets!

This issue is far from resolved, I paid and delegated my own time to furthering the acquiring and leveling those pets and my characters on your game, I will pursue every avenue at my disposal in order to get back what is rightfully mine.

My original ticket no: 1071181 (last received a reply on 10th May telling me I should have a reply by then end of the week)

My other ticket no: 1094100 (was made 17 days ago I made this because I thought maybe the other had been lost.)


This post has been edited by Jebusiscomingrun - June 26, 2014, 18:21:54.
Thread : Technical Issues  Preview message : #749531  Replies : 13  Views : 436
posté June 25, 2014, 10:44:48 | #15

Quote (nirnroot00 @ 24 June 2014 17:27) *
tl;dr Wakfu tried a massive advertising campaign during the last few months and their retention rates are poor because people who tried the game wouldn't sub. Wakfu asia has had a strong population because the game is free. They rather have a game with a strong population and a few people paying for advantage than a dead game with a few antisocial people who are willing to pay.

+ More People (but this is a big plus)
- Bots
- Gold sellers
- Pay for advantage
- Even less customer service as there will be more players
I think it's likely people didn't sub because the customer service is piss poor and Ankama don't know wtf they are doing as far as developing Wakfu goes.

Very poor project management heads should be a-rolling!

I guess they've been hinting at this change with all the new Pay to Win items, not long now before people can just buy a more powerful set than me and yet still know nothing at all about what the are doing. -.-

Shame on you Ankama you are slowly crawling into place alongside the lowest common denominators of the gaming industry.


This post has been edited by Jebusiscomingrun - June 25, 2014, 10:51:20.
Thread : News  Preview message : #749186  Replies : 303  Views : 13908
posté June 19, 2014, 12:23:54 | #16
It's now 40 days since support told me they'd get back to before the end of he week... I am appalled.


Thread : Bug Archives  Preview message : #746893  Replies : 480  Views : 12912
posté June 18, 2014, 14:42:49 | #17

Quote
My Pets and Items are still missing.
Same Here

1094100

1071181 (Original ticket)


Thread : Technical Issues  Preview message : #746509  Replies : 420  Views : 10011
posté June 17, 2014, 18:53:49 | #18
This is still an issue, many people including myself haven't heard anything back from support so it should really be moved back where it came from!


Thread : Bug Archives  Preview message : #746077  Replies : 480  Views : 12912
posté June 17, 2014, 13:51:23 | #19
More character slots? I noticed we now have the arrows on the left and right of our character select screens, implying we will be able to pan between slots using the arrows.

At the moment there aren't enough slots per account for that function to be of use, I wonder if they are secretly planning to add the option to purchase more slots like in Dofus.

What do you guys think?


This post has been edited by Jebusiscomingrun - June 17, 2014, 13:51:36.
Thread : General Discussion  Preview message : #745887  Replies : 1  Views : 197
posté June 17, 2014, 13:47:11 | #20

Quote (Elithril @ 17 June 2014 13:31) *
Guys, the reason why we don't get updates is easy.
The french CMs live in the same country and timezone as the developers. So, Eskarina can walk over to the devs, ask what's going on and post it in the forum. She has plenty of time for that, because she has an assistant community manager and she doesn't has to translate french stuff into other languages.

Sabi lives in north america. She mainly works when the french people aren't at work. Troyle lives in Europe and when they both were a team, Troyle could do the posts outside of Sabis working time. But at the moment Sabi is missing someone to assist her. And there is nobody in the englishspeaking CM team (which, at the moment, consists of only Sabi) who lives in the same timezone as the Ankama developers. But according to the application for a post of a second community manager, the one person who shall assist Sabi in the future has to live in France. So the state, at the moment, is just temporary.

Sabi has to sleep, eat and have freetime too. It's disadvantageous that she lives in another timezone then France but i'm happy we have her and wouldn't exchange her for somebody just because the other person lives in the same timezone as Ankama office.
While I agree with what you said, a good business doesn't function on goodwill and rainbows.

In other words Sabi is nice, but Ankama leaving her alone is a massive mistake on their behalf not because there is an issue with her but because the time difference causes too much of a hinderence and it just isn't good for the player base or for business.


Thread : General Discussion  Preview message : #745881  Replies : 23  Views : 794