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Developer * Member Since 2014-07-24
posté July 27, 2015, 17:22:26 | #1

Quote (Fakae @ 27 July 2015 16:54) *
Thanks for the technical input.

But the concern remains... why are you asking us to provide our logs publicly?
Wouldn't it be better for you and safer for us to send them to somewhere only ankama staff has access to?

Hello Fakae,

No private information pertaining to WAKFU is detailed in the logs. However, you can send your logs to me via Ankabox.


Thread : General Discussion  Preview message : #891970  Replies : 63  Views : 1817
Developer * Member Since 2014-07-24
posté July 27, 2015, 12:12:19 | #2
Friday's hotfix has corrected the critical error concerning restats and some of the errors concerning combat, like that Thurday's. However, we are still encountering those with cases of the combat timeline error.

The current problem is that our QA team, despite many efforts, cannot reproduce the bug some of you are experiencing. In these conditions, it's very hard for us to be sure that our fixes correct all the problems without a concrete way to reproduce them. In any case, the two hotfixes have improved the stability of some fights, even if it still far from perfect.

In this situation, it's absolutely necessary to provide us your client logs via pastebin, to allow us to be sure we're fixing all the remaining cases, otherwise we'll won't be able to do more as the bug is a false client interpretation of server data.

Spells are a very complex part of Wakfu's code, and it's not humanly possible to find a bug, while blind, without the knowledge of where to search. These logs allow us to focus our search on precise areas which could be defective. It’s impossible, on our side, without your logs to find the precise part of the problem (being unable to reproduce internally).

Thanks for your understanding.


Thread : General Discussion  Preview message : #891890  Replies : 63  Views : 1817
International Community Manager * Member Since 2014-11-03
posté July 24, 2015, 17:27:46 | #3
Hello!

We have just had a fix implemented client-side. With a restart of your game and launcher, the restat issue should be fixed.

More details can be found by clicking here 


Thread : Technical Issues  Preview message : #890918  Replies : 5  Views : 205
International Community Manager * Member Since 2014-11-03
posté July 24, 2015, 17:22:17 | #4
Hello folks,

We have just put online a client patch, which did not need the shutdown of servers to be implemented.

We recommend every player to restart their game and re-update their launcher.

This update should solve issues concerning the restat of skills and spells.

Thank you for your patience and understanding!


Thread : Server Status  Preview message : #890917  Replies : 2  Views : 5832
Community Manager * Member Since 2013-07-08
posté July 23, 2015, 19:13:37 | #5
[Logs Needed] Combat & Restat Issue Hello everyone,

Our latest hotfix for the game update "Forfut Frenzy" 1.43 had aimed to correct several issues with combat and restat.

We are currently investigating as we received several reports that some of these issues are still present in the game and we want to make sure that the hotfix can perform as planned, therefore we would like to ask for the community's help to collect your logs if you are running into combat and restat trouble. Please make sure to generate your logs as soon as you encounter the issue.

To share with us your logs in this thread please follow the following steps:

1) Record your gamelogs via the Report A Bug button.

  • It is located on the upper left corner of your game window. You can also see this button in-game after logging in.




2) To retrieve your gamelogs

  • Open the Updater
  • Press "ESC" to open your options
  • Click on the "Actions" (left bottom corner)
  • Click on "Open the preferences folder"
  • Open the report folder and you will see the game logs in zip files




3) Share with us via a Pastebin link (in a comment on this thread) your "Wakfu.log" file, by also including a short description of your issue.

The "Wakfu.log" file is located inside the zip file.


Thank you everyone for your help.  


Thread : General Discussion  Preview message : #890414  Replies : 63  Views : 1817
Community Manager * Member Since 2013-07-08
posté July 23, 2015, 16:43:49 | #6
Hello,

The servers are now back online and the hotfix has been deployed!

If you experience any issue or bug, please don't hesitate to file a ticket.


Thread : Server Status  Preview message : #890329  Replies : 2  Views : 5832
Community Manager * Member Since 2015-04-14
posté July 20, 2015, 16:15:30 | #7
WAKFU Update 1.43 Hotfix - 23.07.15 Hello folks,

The servers will shutdown on the 23rd of July, starting at 8:00 AM GMT / 4:00 AM EST / 1:00 AM PST to deploy a hotfix.

The details of the changes can be found here (preliminary) and we will update the community on the reopening time of the servers.

Thank you for your patience and understanding!


Thread : Server Status  Preview message : #888918  Replies : 2  Views : 5832
Community Manager * Member Since 2013-07-08
posté July 16, 2015, 04:07:40 | #8
That is correct we are working on another hotfix, we do not have the details on it yet but we will make sure to share as much information as we can.

Also a fix on the combat not starting issue is on the way and being tested by the team prior to implementation with the hotfix.


Thread : General Discussion  Preview message : #887424  Replies : 17  Views : 767
Community Manager * Member Since 2013-07-08
posté July 10, 2015, 10:15:00 | #9
Hotfix 1.43.2 - 10.07.15

Classes

 

General

 
  • The description of specialized damage (range, melee, single target, area of effect) no longer speaks of a simple increase of damage, which could be confused with the increase of damage from the passive spells. It will now instead show the true function: the specialized damage act as an addition to the basic elemental mastery when their conditions are met.
 
 

Cra

 
  • The HP gain of the Evasive state is no longer boosted by mastery.
 
 

Ecaflip

 
  • All In will properly function regarding its Range (1 to 3), regardless of the remaining APs of the caster.
  • The HP gain of the Roll Again spell is no longer boosted by mastery.
 
 

Eliotrope

 
  • The non-reducible damage of Wakmeha will no longer bypass armor or barrier
  • The description of Celestial Portal will now properly refer to the Eliotrope "targeting himself with a spell going through a portal" and no longer when "targeting himself with a portal."
  • Whirlwind will no longer push twice from a critical hit when cast on a target placed on a Portal.
  • Sublimation will no longer give a MP bonus if the Range bonus condition is not completed.
  • The Tempest spell can now be cast on yourself.
  • Time Breach can now be cast on the portals, regardless of the Range or line of sight.
 
 

Eniripsa

 
  • The description of Unnatural Remedies will now correctly mention healing from Fire spells.
  • A pictorial symbol is added for the gain of Range of Healing Word.
  • A pictorial symbol is added for the Final Damage gain of Revitalizing Word.
  • The HP gain of the Absorption passive is no longer boosted by mastery.
 
 

Feca

 
  • The passive Shepherd can be used again
  • The Magmatic Armor no longer attracts allies
 
 

Forggernaut

 
  • The passive Fire and Oil gives +1 Range at rank 1 and +2 Range at rank 2 for the Fire spells.
  • Fixed the cast parameters of Steampalm when the passive is active.
  • Fixed the cast parameters of Flambé when the passive is active.
  • The passive Advance Post gives +2 Range at rank 2 when the Foggernaut is in Motherfogger mode.
 
 

Iop

 
  • The HP gain of the Pillar state is no longer boosted by mastery.
 
 

Masqueraider

 
  • The heals of the passive Mask Master will now take into account single target damage.
 
 

Osamodas

 
  • Dragon Strength of the Osamodas will now give a Range bonus when the Osamodas turns into a Dragon.
  • The Passive Phoenix Spirit is now functional and has the correct associated pictorial symbol.
 
 

Pandawa

 
  • The heals of the glyph Milk Cloud will now take into account AoE damage.
  • The HP gain of the Bamboozle state is no longer boosted by mastery.
 
 

Rogue

 
  • The damage of the spell Barbed Fire will now take into account single target damage.
  • The HP gain of the Rogue Master state is no longer boosted by mastery.
 
 

Sacrier

 
  • The spell Spiritual Tempest will properly inflict damage if the target is under the Motion Sickness state.
 
 

Sadida

 
  • The damage of Sudden Chill are now increased from 0.10 to 0.11 per AP.
  • The heals of the Tree spell will now take into account single target damage.
  • The heals of the Sadida’s Tear spell will now take into account single target damage.
  • The heals of the Dolly Sacrifice spell will now take into account single target damage.
  • The heals of the Mudoll spell will now take into account single target damage
 
 

Sram

 
  • The heals of the passive Murderer will now take into account single target damage.
 
 

Xelor

 
  • The damage of the spell Sinister Frostbite will now take into account single target damage.
  • The damage of the spell Hydrand's Scalding will now take into account AoE damage.
 

Combat

 
  • Players will no longer be in combat when in proximity to combat bubbles.
 
 

Monsters

 
  • Vertox and its allies are no longer affected by the clock.
  • The passive of the Lapse, which pushes back enemies around them, will now work properly
  • Cap'n Atcha will again challenge you in combat.
 
 

PvP

 
  • PvP wings will once again be displayed.
 

Interface

 
  • The gift interface will once again function properly.


http://www.wakfu.com/en/mmorpg/news/patch-notes/437102-hotfix-1-43-2-10-07-15


Thread : Changelogs  Preview message : #885172  Replies : 51  Views : 2950
International Community Manager * Member Since 2014-11-03
posté July 09, 2015, 18:02:39 | #10
WAKFU Update 1.43 Hotfix - 10.07.15 Hello,

The servers will shutdown tomorrow (the 10th of July), starting at 8:00 AM GMT / 4:00 AM EST / 1:00 AM PST to deploy a hotfix.

The details of the changes can be found by clicking here and we will update the community on the reopening time of the servers.

Thank you for your patience and understanding!


Thread : Server Status  Preview message : #884793  Replies : 1  Views : 3806
posté July 09, 2015, 10:37:42 | #11
Note that some icons could be wrong or missing. Don't hesitate to report it in case to have it fixed as soon as possible.


Thread : General Discussion  Preview message : #884631  Replies : 24  Views : 1896
Community Manager * Member Since 2015-04-14
posté July 09, 2015, 05:53:19 | #12
This bug has been hotfixed as of 8 July.



Thread : 1.43 Bug Reports  Preview message : #884555  Replies : 47  Views : 449
Community Manager * Member Since 2015-04-14
posté July 09, 2015, 05:45:16 | #13

Quote (joker243 @ 09 July 2015 03:39) *
any news on the fix?

This bug has been hotfixed as of 8 July.



Thread : 1.43 Bug Reports  Preview message : #884553  Replies : 151  Views : 2428
Community Manager * Member Since 2015-04-14
posté July 09, 2015, 05:30:37 | #14

Quote (Slooowhand @ 08 July 2015 21:10) *

Quote (Krogoth @ 08 July 2015 15:46) *
Well I spent some time reading the French forums. It seems they have this bug fixed but are not sure aboiut the date of the hotfix.

Translation - Play another game for a week.

Regards
Now give me translation about osa english translation. Stuck in the restat room because of this =(

Hi Slooowhand,

We are aware of the tooltips having non-english texts, they will be fixed in the near future.


Thread : 1.43 Bug Reports  Preview message : #884548  Replies : 6  Views : 331
International Community Manager * Member Since 2014-11-03
posté July 08, 2015, 17:57:20 | #15
The servers are now back online and the hotfix has been deployed!


Thread : Server Status  Preview message : #884235  Replies : 1  Views : 2082
International Community Manager * Member Since 2014-11-03
posté July 08, 2015, 16:30:00 | #16
Hotfix 1.43.1 - 08.07.15

Here are the list of the changes implemented with the 1.43 hotfix to the game update “Forfut Frenzy” on the 8th of July 2015. 
 
This hotfix will fix three issues that required rapid correction. We will be holding another maintenance soon to fix other problems currently present in the game (especially those linked to classes.) Date for this is unconfirmed at the current time.
 

General


Restat: A character who has not unlocked all of their spells (level 24 or lower) will now be able to enter into the restat instance and continue to play.

Restat: A character who must reset their spells will no longer be able to start combat. A message indicating the need to go to the restat instance will be issued. 
 

Quests


Nation Quests: The fight with the pirates will now start as intended.

http://www.wakfu.com/en/mmorpg/news/patch-notes/437070-hotfix-1-43-1-08-07-15


Thread : Changelogs  Preview message : #884153  Replies : 22  Views : 1246
International Community Manager * Member Since 2014-11-03
posté July 08, 2015, 16:13:55 | #17
WAKFU Update 1.43 Hotfix - 08.07.15 Hello,

The servers will shutdown today (the 8th of July), starting at 07:30 AM PST / 10:30 AM EST / 15:30 AM GMT to deploy a hotfix.

The details of the changes can be found by clicking here and we will update the community on the reopening time of the servers.

Thank you for your patience and understanding!


Thread : Server Status  Preview message : #884112  Replies : 1  Views : 2082
Community Manager * Member Since 2015-04-14
posté July 08, 2015, 10:01:19 | #18
Thank you all for the information, I have updated this thread for connectivity reports related to the Steam client.

If you cannot connect using the Ankama client, please post here.

For additional information, please fill up this form

Character name:
Date and time:
Map:
Server:
OS:

Bug description:
Reproducibility process:


Screenshots: 


Thread : 1.43 Bug Reports  Preview message : #883943  Replies : 278  Views : 1113
Community Manager * Member Since 2015-04-14
posté July 08, 2015, 09:59:29 | #19
Thank you all for the information, I have updated this thread for connectivity reports related to the Ankama client.

If you cannot connect using the Steam client, please post here.


Thread : 1.43 Bug Reports  Preview message : #883940  Replies : 24  Views : 566
Community Manager * Member Since 2015-04-14
posté July 08, 2015, 08:13:20 | #20
Hi itsxalors,

Maybe it's with your other characters?

You can also file a ticket so our Support can investigate.


Thread : 1.43 Bug Reports  Preview message : #883879  Replies : 5  Views : 175