We can provide some information to some of the comments raised here:
Where are my Profession levels?
We are sincerely sorry for the miscommunication on this, but Profession levels were not retained and therefore, as a result of the rollback, Profession levels will revert to the state they were on the saved state of Friday October 2nd. Only character experience and levels were kept.
Why are my characters gone?
Any characters created in the period from the Friday October 2nd (11 AM GMT / 6 AM EST / 3 AM PST) to Thursday October 8th at (11 PM GMT / 6 PM EST / 3 PM PST) will be lost. Due to the circumstances we were able to retain the character XP and levels however, the usual rules of rollbacks apply.
What about the items I bought from the Shop?
I am missing some!Were the items in your gift interface redeemed by characters created in the period: Friday October 2nd to Thursday October 8th? If so, and you’re missing items (or items purchased with Ogrines), this is due to a technical issue and we are working to resolve this. Don’t worry, the items haven’t been lost and you will receive those items as soon as the issue has been resolved.If this isn’t the case, however, then I recommend you reply to this message with as many details as you can provide, notably:
- The name of the character you purchased Shop items on.
- The name of the character you redeemed items from the gift interface on.
- The date in which these actions took place.
I’m level 120 and my spell XP is of a level 80 – what’s going on?
Due to the nature of the Spell System, a character who has a total spell experience lower than their current level’s total spell experience gain x2 XP on all of their used spells at the end of a fight. For example, a level 200 character has, in theory, 10 spells at the maximum level. If the character has less, they will earn more experience for their next set of fights.
Where are my Booster days?
The missing days will be included in our compensation package, so we’ll address that below.
Your concerns have been heard and we are working on a compensation package that is fitting of the time lost. We understand that rollbacks, especially of this magnitude, are very concerning for all of our players and therefore we want to make sure that we address the main issues you are facing and that we build a compensation package that compensates everyone in the best possible way. We promise to have more information on this in the coming days.
If there are issues that you are still facing concerning the rollback, we really encourage you to contact us by any relevant channel (Forums, Ankabox, etc) with as many details as possible so that we can find a swift and happy resolution for all. We would like again to apologise for troubles caused by the rollback.