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Community Manager * Member Since 2013-07-08
posté September 26, 2014, 17:46:02 | #1
Hi everyone,

We have experience a server restart today for Remington due to a hardware malfunction and while this was temporary and resolved quickly, I would like to share that we are working with our server host to get those instabilities issues fixed and we apologize for any inconvenience as well as thanking you dearly for your patience.  


Thread : General Discussion  Preview message : #781205  Replies : 18  Views : 440
Community Manager * Member Since 2013-07-08
posté September 24, 2014, 17:17:59 | #2
Hi everyone,

Regarding authentication issues, please check out this post for a solution by using the new region option tab: here.

Regarding Remington we had an unexpected server restart, which our team has been investigating and keeping an eye on the server, we apologize for any inconvenience and thank you for your patience while everything went back to normal.


Thread : Technical Issues  Preview message : #780088  Replies : 8  Views : 325
Community Manager * Member Since 2013-07-08
posté September 23, 2014, 09:40:34 | #3
Hello everyone,

The servers are reopening, time to repopulate!

Thank you for your patience.


Thread : Server Status  Preview message : #779289  Replies : 1  Views : 2367
Community Manager * Member Since 2013-07-08
posté September 23, 2014, 03:02:57 | #4
Hi Separate!

Thank you for that report! I will be checking with the team to see and verify if it is normal for them to cancel each other out but in the meantime I would recommend to only use one type at a time.  


Thread : Technical Issues  Preview message : #779204  Replies : 1  Views : 98
Community Manager * Member Since 2013-07-08
posté September 23, 2014, 02:58:31 | #5
Hi guys,

We are aware of the reports (thank you for that) regarding the population of Wodents in Incarnam and will be applying a fix to that with tomorrow's maintenance: Here.


Thread : Technical Issues  Preview message : #779200  Replies : 2  Views : 184
Community Manager * Member Since 2013-07-08
posté September 22, 2014, 18:32:12 | #6
Special Weekly Maintenance - 23.09.14 Hello,

During tomorrow's weekly maintenance (starting at 8 AM GMT /3 AM EST / 12 AM PST) we will be making a few changes/fixes to the game as followed:

  • Manual Region Selection Tab: Addition of a manual selection tab of the world region when connecting to the game. The community restrictions will still apply but this will be correcting the issue for certain players directly sent to a different server than their original one.
  • Tutorial Fix: We will be modifying the tutorial in order to no longer lock/slow down the players when there are too many Crozolilies or Wapins in the early stages of the tutorial.
  • Canceling the Ankama - Steam Account Link Popup Window Fix: If clicking on cancel in the popup window after answering "yes" to the question "do you already have an ankama account", you will be taken back to the previous screen instead of automatically linking you to a new account.
 


Thread : Server Status  Preview message : #779047  Replies : 1  Views : 2367
Community Manager * Member Since 2013-07-08
posté September 19, 2014, 20:26:32 | #7
[Steam] Important information about Region locks Hi everyone,

This information only concerns players who already have existing Ankama accounts, or played during Closed Beta.

Due to region locks between our Western and Asian versions, you may now find yourselves bound to a server that is not the one you normally played on.

  • If you are a player from the EN/NA Community but live in Asia or Australia/New Zealand, you will only be able to join Phaeris.
  • If you are playing on Phaeris from outside Asia or Australia/New Zealand, you will not be able to join this server.

This restriction was not intended to block you entirely, and we are currently working on a solution that will allow you to manually choose the region you want to join (APAC or Europe/North America). This solution should be implemented early next week.
Thank you for your patience.


Thread : Technical Issues  Preview message : #778044  Replies : 0  Views : 274
Community Manager * Member Since 2013-07-08
posté September 19, 2014, 20:23:46 | #8
Hi Scarlet!

I will use your post to also share this information which will help you understand what is happening with your situation with your Steam server access.

Due to region locks between our Western and Asian versions, you may now find yourselves bound to a server that is not the one you normally played on.

  • If you are a player from the EN/NA Community but live in Asia or Australia/New Zealand, you will only be able to join Phaeris.
  • If you are playing on Phaeris from outside Asia or Australia/New Zealand, you will not be able to join this server.

This restriction was not intended to block you entirely, and we are currently working on a solution that will allow you to manually choose the region you want to join (APAC or Europe/North America). This solution should be implemented early next week.

Thank you for your patience.


Thread : Technical Issues  Preview message : #778042  Replies : 1  Views : 97
Community Manager * Member Since 2013-07-08
posté September 19, 2014, 00:31:12 | #9
Also I wanted to show you how much fun we are all having in-game to celebrate the launch of WAKFU on Steam and the new revamped Astrub.

You may find me there and your friendly Moderators also for some Fairywork goodies! So come join the fun!




Thread : News  Preview message : #777732  Replies : 78  Views : 2060
Community Manager * Member Since 2013-07-08
posté September 19, 2014, 00:27:18 | #10

Quote (Mox-Jackal @ 18 September 2014 23:20) *
Ankama, i know this has been mentioned and all, but when are you going to add more character slots per account, i had an idea that we would have the ability to purchase with ogrines for maybe 3000 or 5000 ogrines another character slot, max of 10. with this new steam update id say let us add 2 sidekicks and 1 of our alts. so that means we could use 2 of our characters at 1 time. This could save on multi counting alot, especially if the new steam version lets us only use 1 account at a time... most people tend to use 2 or 3 accounts... some use 6.. it seems lame to have so many characters and only 5 character slots... everyone has asked for it, i think its about time we have more slots, not just 5. maybe a max of 10, or even 15. it would be cool

Hi Mox-Jackal,

We are looking into adding that feature in the future, I just don't have a definite answer as to when yet.  


Thread : News  Preview message : #777729  Replies : 78  Views : 2060
Community Manager * Member Since 2013-07-08
posté September 18, 2014, 21:22:43 | #11
Hi everyone,

Quick update, we have restarted the communication interface between Steam and WAKFU, therefore you should now be able to connect via Steam to the game.

We are continuing to look more into it in order to find a permanent solution.

Please let us know if you are still experiencing any difficulties and we thank you for your patience.



Quote (valstrong @ 18 September 2014 21:16) *
How can i change the wakfu account linked to my steam? I linked the wakfu account of my brother, but now i want to use my wakfu account on my steam.

Please contact our Support team and ask to have your Steam account freed, so it can be linked to a new account.

Please make sure to provide the nickname you just entered in the game client, when asked to create one.


Thread : News  Preview message : #777651  Replies : 78  Views : 2060
Community Manager * Member Since 2013-07-08
posté September 17, 2014, 19:04:34 | #12
Something is steaming here... Time to prepare for the official launch of Wakfu on Steam soon.  


Thread : General Discussion  Preview message : #777109  Replies : 30  Views : 1327
posté September 16, 2014, 10:29:49 | #13

Quote (Cabran @ 16 September 2014 04:33) *
I certainly don't want to bother with constitution now if it's only going to give allies 280 hp around lvl 140 - that is absolutely worthless for the points spent. Yes it's approximately similar to the hp bonus pre-update but now mobs hit harder and most players have a bigger hp pool.
Hello,

This HP boost is increased by the charac %life.

For example, your lvl140 constitution give to your allies about 560~650 HP at this level.

Another example, a lvl160 sacrier with %life charac maxed can have up to :
4*160*2,6 = 1664 HP bonus

And with a team of 6 players :
4*160*2,6 + 5*1,6*160*2,6 = 4992 HP bonus


Thread : Changelogs  Preview message : #776498  Replies : 777  Views : 6648
Community Manager * Member Since 2013-07-08
posté September 16, 2014, 10:24:33 | #14

Quote (Mikutza @ 16 September 2014 10:13) *
There is still info missing from the english change log.... like... Emblems now cost 80 Tokens instead of 25

Fixed, looks like the publishing tool had eaten it.


Quote (EskimoF @ 16 September 2014 10:13) *
Soon™

Anything they put down is an estimation.

The servers will be back online shortly, thank you for your patience.


Thread : General Discussion  Preview message : #776491  Replies : 18  Views : 640
posté September 16, 2014, 10:18:07 | #15

Quote (Cabran @ 16 September 2014 04:33) *
I certainly don't want to bother with constitution now if it's only going to give allies 280 hp around lvl 140 - that is absolutely worthless for the points spent. Yes it's approximately similar to the hp bonus pre-update but now mobs hit harder and most players have a bigger hp pool.
Hello,

This HP boost is increased by the charac %life.

For example, your lvl140 constitution give to your allies about 560~650 HP at this level.

Another example, a lvl160 sacrier with %life charac maxed can have up to :
4*160*2,6 = 1664 HP bonus

And with a team of 6 players :
4*160*2,6 + 5*1,6*160*2,6 = 4992 HP bonus







Thread : General Discussion  Preview message : #776485  Replies : 21  Views : 1030
Community Manager * Member Since 2013-07-08
posté September 16, 2014, 10:10:27 | #16
Hi everyone,

We are extending the maintenance currently to fix an issue with a cutscene, we will keep you updated on when the servers are coming back online and would like to thank you for your patience.


Thread : Server Status  Preview message : #776475  Replies : 2  Views : 2947
Community Manager * Member Since 2013-07-08
posté September 16, 2014, 10:08:44 | #17
The changelog for today's hotfix can be found: here.

We can't wait to see your feedback and we would like to thank you for all your bug reports which have helped us do this new hotfix to improve your experience of the game.  


Thread : General Discussion  Preview message : #776474  Replies : 21  Views : 1030
posté September 12, 2014, 21:06:31 | #18
Hello,

As I said there ( in french : Click here ), it's a little mistake from me, and it will be fixed on Tuesday.

We took the opportunity to do little improvement on some costumes, and we managed to fix the bug between insignia and costumes.


Thread : General Discussion  Preview message : #775130  Replies : 9  Views : 566
posté September 12, 2014, 20:57:57 | #19
Hello,

Have you checked that the characteristics in Strength are "Elemental Resistance + General Damage" and not "Elemental Resistance + Elemental Damage" ?

It's maybe the reason why you are confused.


Thread : General Discussion  Preview message : #775124  Replies : 18  Views : 1038
Community Manager * Member Since 2013-07-08
posté September 12, 2014, 19:24:28 | #20

Quote (Cabran @ 12 September 2014 15:14) *

Quote (RoboTrigger @ 12 September 2014 15:07) *
Information here on French side.
Seems to be a problem with items suddenly disappearing again.
Don't think we will get any updates....


If I read that really fast I can understand a lot of it - but wait, wouldn't it be nice if they posted that on the international forums in English??!

I apologize for the delay on the information as this was an unexpected extra maintenance for today's' hotfix and I wasn't in my office yet at the time, but I am glad that you were able to still see that information. It has also been shared in our server status forum as well as a new hotfix maintenance thread for this Tuesday.

In-game messages are sent to warn players every time we are taking the servers down, so if you are in-game you will always get informed no matter what the time is.


Thread : General Discussion  Preview message : #775090  Replies : 23  Views : 644